Financial Services Case Studies and Success Stories with ACF Technologies
CASE STUDY A global bank headquartered in Europe
Q-Flow by ACF Technologies helped a global bank in Europe move appointment scheduling online. The bank needed to handle millions of appointment requests across 500+ branches. Q-Flow integrated all ch...annels—online, phone, in-person, and app—into one system. Staff calendars synced with Outlook, and customers got automated SMS and email notifications. The solution improved customer experience, streamlined operations for 10,000 employees, and made booking easier for customers across the UK.
BAC Credomatic, a financial services company, achieved a 35% reduction in time to market for new banking products and services using ACF Technologies' solutions.
ACF Technologies' Video Call Appointment Booking solution helped a leading UK building society adapt to remote customer needs during the COVID-19 pandemic. The building society faced challenges with ...accessibility, scheduling, and changing customer preferences. By using the video call platform, they offered remote mortgage and financial services while keeping a personal touch. Staff managed appointments efficiently and ensured data security. The solution improved customer satisfaction and set the building society apart as a digital leader.
BAC Credomatic, a leading financial services company, improved customer experience and reduced processing times by 50% using a digital transformation strategy.
ACF Technologies' Video Call Appointment Booking solution helped a leading UK building society adapt to remote customer needs during the COVID-19 pandemic. The building society faced challenges with ...accessibility, scheduling, and changing customer preferences. The solution enabled secure, flexible video appointments for mortgage and financial services. Staff coordinated bookings, and customers could connect from anywhere. Results included improved customer satisfaction, continued personalized service, and market differentiation through digital innovation.
Education Case Studies and Success Stories with ACF Technologies
CASE STUDY University Of Hertfordshire
The University of Hertfordshire improved its student experience by implementing a new system, leading to a 90% reduction in support requests and a 45% decrease in call volume.
The University of Hertfordshire implemented a new system to manage and share student data, improving data accessibility and reducing administrative workloads. This resulted in a 90% reduction in manu...al data entry and a 25% increase in data accuracy.
Q-Flow helped a Florida-based University manage student services across 8 campuses. The university faced confusion and inefficiency with separate systems and outdated email communication. Q-Flow unif...ied appointment booking, check-in, and feedback collection. Students now book appointments and join queues from their phones. Staff receive instant feedback alerts and use SMS for reliable updates. The university saw faster check-ins, better data on student sentiment, and improved communication.
Q-Flow helped a Florida-based university manage student services across 8 campuses. The university faced confusion and inefficiency with separate systems and outdated email communication. Q-Flow unif...ied appointment booking, check-in, and feedback collection. Students now book appointments and join queues from their phones. Staff receive instant alerts for negative feedback. SMS messaging replaced unreliable emails. The university now communicates reliably, tracks student sentiment, and speeds up service check-ins.
Davivienda Honduras implemented ACF Technologies' platform to improve customer experience, resulting in a 30% reduction in wait times and a 15% increase in successful transactions.
Q-Flow helped The Co-operative Bank improve how it manages appointments. The bank wanted a better way to book and manage customer meetings. Q-Flow was set up in all 50 branches and for mortgage teams.... The new system made it easier for staff to schedule and track appointments. Customers got reminders and clear instructions. The bank saw better customer satisfaction and smoother operations. The new system gave the bank an edge in customer service.
The Co-operative Bank used Q-Flow from ACF Technologies to improve its appointment management system. The bank wanted a better way to book appointments and serve customers. Q-Flow was set up in all 5...0 branches and for mortgage teams. The new system made it easier to schedule, send reminders, and manage staff calendars. Customers found it easier to book and keep appointments. The bank improved efficiency and customer satisfaction with this solution.
Q-Flow by ACF Technologies helped a global European bank move appointment scheduling online. The bank needed to handle millions of appointment requests across 500+ branches and improve customer exper...ience. Q-Flow integrated all channels—online, phone, in-person, and app—into one system. Staff calendars synced with Outlook, and customers got automated SMS and email notifications. The solution streamlined operations for 10,000 employees and made booking easier for 2 million monthly users.
Government Administration Case Studies and Success Stories with ACF Technologies
CASE STUDY Monroe County Correctional Facility - Indigent Defense Department
Q-Flow helps Monroe County Correctional Facility manage attorney appointments. The old process used phone calls and Google Sheets, causing delays and extra work for officers. Q-Flow brings online boo...king, real-time scheduling, and automated reminders. The system makes it easy to pull reports for state compliance. Corrections officers now spend less time on admin tasks and more on their main duties.
Q-Flow helped Bay County Tax Collector modernize their appointment scheduling and customer flow. Before Q-Flow, they had system outages and could not manage appointments or queues well. With Q-Flow, ...they improved wait time accuracy, allowed customers to reschedule appointments, and gained better reporting. Staff now use features like FIFO to manage queues more easily. The result is higher productivity and time savings for both staff and constituents.
CASE STUDY Florida Department of Health in Miami-Dade County Women, Infants, and Children (WIC) program
Q-Flow helped the Florida Department of Health in Miami-Dade County WIC program improve service for over 70,000 clients. The challenge was to deliver nutrition and family support services virtually a...nd manage complex scheduling. Q-Flow and Assistant Anywhere enabled video appointments, streamlined check-ins, and better staff management. The program saw reduced wait times, improved staff allocation, and enhanced reporting. Miami-Dade WIC became a pioneer in telehealth for WIC services.
CASE STUDY Florida Department of Health in Lake County
Q-Flow helped the Florida Department of Health in Lake County move from paper sign-ins to digital appointment management. The department wanted better scheduling, more patient information, and improv...ed daily operations. Q-Flow let patients check in at kiosks or on their phones, offered a multilingual experience, and sent feedback surveys by SMS. Staff and patients now see estimated wait times, enjoy easier scheduling, and have more reliable systems. Both staff and patient experiences improved after Q-Flow was implemented.
CASE STUDY St. Johns County Clerk of the Circuit Court and Comptroller
Q-Flow helped St. Johns County Clerk of the Circuit Court and Comptroller improve operations. The office faced long wait times and inefficient appointment scheduling using Microsoft Outlook. Q-Flow p...rovided online appointment booking, self-check-in kiosks, and workflow management tools. Staff saved time, and constituents gained more control over their schedules. The solution also gave real-time data for better resource planning and service delivery.
CASE STUDY St. Johns County Clerk of the Circuit Court and Comptroller
Q-Flow helped St. Johns County Clerk of the Circuit Court and Comptroller improve operations. The office faced long wait times and inefficient appointment scheduling using Microsoft Outlook. Q-Flow e...nabled online appointment booking, self-check-in kiosks, and automated alerts. Staff saved time and could focus on important tasks. The system provided real-time data for better resource planning and improved service for over 300,000 constituents.
Q-Flow helped Bay County Tax Collector modernize appointment scheduling and customer flow. The old system could not handle appointments or provide accurate wait times. Q-Flow enabled online booking, ...virtual appointments, and better queue management. Staff now get accurate wait forecasts and can reschedule appointments easily. Reporting and surveys help improve customer experience. The team saw higher productivity and time savings after switching to Q-Flow.
CASE STUDY Florida Department of Health in Miami-Dade County Women, Infants, and Children (WIC) program
Q-Flow helped the Florida Department of Health in Miami-Dade County WIC program improve service delivery. The program needed a better way to connect with over 70,000 clients and manage complex appoin...tments. Q-Flow and Assistant Anywhere enabled video appointments, streamlined scheduling, and improved staff management. The solution reduced wait times and provided detailed reports. Miami-Dade WIC now delivers better telehealth services and has more efficient operations.
CASE STUDY Monroe County Correctional Facility - Indigent Defense Department
Q-Flow by ACF Technologies helped Monroe County Correctional Facility improve attorney appointment scheduling. The old process used phone calls and Google Sheets, causing delays and extra work for of...ficers. With Q-Flow, attorneys can book appointments online and get reminders. The system makes it easy to pull reports and meet state requirements. Corrections officers now spend less time on admin tasks and more on their main duties.
CASE STUDY Florida Department of Health in Lake County
Q-Flow helped the Florida Department of Health in Lake County move from paper sign-ins to digital appointment management. The department wanted better scheduling, more patient information, and improv...ed daily operations. Q-Flow was quickly set up in all clinics, adding self-check-in kiosks, multilingual support, and mobile check-in. Staff and patients now have better wait time information, more control over scheduling, and a smoother experience. The system is more reliable and accurate, and patient feedback has increased.
Bay County Tax Collector significantly reduced wait times by 75% and improved customer satisfaction through queue management and digital self-service solutions.
Hospital & Health Care Case Studies and Success Stories with ACF Technologies
CASE STUDY A regional federal healthcare provider
Q-Flow by ACF Technologies helped a regional federal healthcare provider improve patient experiences. The provider managed over 60 clinical sites and needed better queuing and feedback systems. Q-Flo...w replaced paper surveys with digital kiosks, enabled patient check-in with ID cards, and linked feedback to specific cases. The solution standardized data, reduced wait times, and increased survey participation. Patients and staff benefited from smoother workflows and better reporting.
CASE STUDY National Military Medical Center (NMMC)
Q-Flow by ACF Technologies helped the National Military Medical Center improve patient flow and efficiency. The center faced crowded waiting rooms and an outdated system. Q-Flow integrated with their... EHR and enabled virtual check-ins. Staff efficiency and satisfaction increased. Appointment booking became faster and easier. Patients had a better experience and less stress. The new system also improved data visibility and reporting.
Q-Flow from ACF Technologies helped Wake Forest Baptist Health improve patient flow. The medical center faced long lines and high stress for staff and patients. Q-Flow made check-in faster and easier.... Staff learned the system in 10-20 minutes. Over 30 clinics now use Q-Flow for self-service check-in and automated wait alerts. The system reduced wait times, lowered stress, and improved staff morale. Q-Flow metrics helped clinics adjust staffing and save costs.
ACF Technologies created a booking system for the NHS to streamline COVID-19 testing and vaccination appointments, significantly improving efficiency and reducing wait times.
Q-Flow by ACF Technologies helped a regional federal healthcare provider improve patient experiences across over 60 clinical sites. The provider faced issues with paper-based feedback and anonymous c...heck-ins. Q-Flow enabled ID-based check-ins, digital feedback surveys, and real-time queue management. The solution included self-service kiosks, digital signage, and advanced reporting. Results included better data, standardized workflows, reduced wait times, and higher patient satisfaction.
Q-Flow by ACF Technologies helped Wake Forest Baptist Health improve patient flow. The health system faced long lines and stressful check-ins for patients and staff. Q-Flow made check-in faster and e...asier, with staff learning the system in just 10-20 minutes. Over 30 clinics now use Q-Flow for self-service check-in and automated wait time alerts. This led to shorter wait times, calmer lobbies, and better staff morale. Q-Flow's metrics also helped clinics adjust staffing and save costs.
Wake Forest Baptist Health achieved a 50% reduction in help desk calls and a 20% decrease in support costs by implementing a comprehensive IT service management solution.
Q-Flow, a healthcare management platform from ACF Technologies, significantly reduced wait times for patients, improved patient satisfaction, and increased staff efficiency.
Q-Flow helped Colombian Global Health improve patient experiences. The company needed better shift management and wanted to modernize its Experience Centers. Q-Flow provided kiosks, digital signage, ...and real-time reporting. Patients could check in easily and see their place in line. Managers got reports on wait times and service. The solution made healthcare more accessible and efficient for over 6.8 million affiliates.
CASE STUDY National Military Medical Center (NMMC)
Q-Flow by ACF Technologies helped the National Military Medical Center fix crowded waiting rooms and outdated systems. The new platform improved patient flow, reduced booking times, and made staff mo...re efficient. Staff satisfaction went up because the system made their work easier. The reporting suite gave better data for decisions. Patients had a better experience, and the environment became calmer and less stressful for everyone.
Q-Flow helped Colombian Global Health improve patient experiences. The company needed better shift management and wanted to modernize its Experience Centers. Q-Flow provided kiosks, digital signage, ...and real-time reporting. Patients could check in easily and see their place in line. Managers got reports on service and wait times. The solution made healthcare more accessible and efficient for over 6.8 million affiliates.
