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Compare Platformax CRM vs SpiceCSM Engagement Suite

Failure Risk Guidance Security Report ?

Failure Risk for Platformax CRM medium Failure Risk for SpiceCSM Engagement Suite low
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Comparison Summary

For Platformax CRM vs SpiceCSM Engagement Suite comparison, Our AI algorithm looked at 1573 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Platformax CRM and SpiceCSM Engagement Suite to solve their respective business needs.

Pros and cons of Platformax CRM and SpiceCSM Engagement Suite

Platformax CRM is more suited to businesses that require Engagement Management with E-Mail and Helpdesk Management with Website where as SpiceCSM Engagement Suite is focused towards Engagement Management with Phone Calls and Workflow Management .

logo Platformax CRM

Focus area

Software Failure Risk

  • medium

logo SpiceCSM Engagement Suite

Focus area

SpiceCSM Engagement Suite is better than Platformax CRM for

Software Failure Risk

  • low

About

Inside sales CRM, generate more leads with prospecting and sales management

SpiceCSM Engagement Suite | A Unified User Interface (UUI) to Orchestrate Your Customer's Journey

Age

2014

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

42

30

Total Goals
(we found evidences for)

3

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (29)

Read Reviews (87)

engaging and following up

Read Reviews (18)

Read Reviews (68)

helpdesk management

Read Reviews (25)

Read Reviews (49)

communication management

Read Reviews (20)

Read Reviews (10)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (0)

sending & publishing communications

Read Reviews (4)

Read Reviews (8)

contact list management

Read Reviews (20)

Read Reviews (7)

contacts history

Read Reviews (3)

Read Reviews (2)

lead tracking

Read Reviews (17)

Read Reviews (0)

relationship management

Read Reviews (14)

Read Reviews (0)

pipeline management

Read Reviews (12)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (0)

training & onboarding

Read Reviews (7)

Read Reviews (1)

workflow management

Read Reviews (5)

Read Reviews (62)

sales review & feedback

Read Reviews (4)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (2)

campaign monitoring

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (41)

opportunity management

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (2)

Read Reviews (1)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (1)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (1)

Read Reviews (26)

social media analytics

Read Reviews (1)

Read Reviews (26)

competitive intelligence

Read Reviews (1)

Read Reviews (9)

customer case management

Read Reviews (0)

Read Reviews (40)

content management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Enhance customer relationships

  • Improve consistency

  • Improve visibility

  • Acquire customers

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • review sites

  • Amazon

  • promotions

  • See 2 more

  • phone calls

  • e-mail

  • review sites

  • Amazon

  • promotions

  • See 2 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting