Zoho SalesIQ Overview

This is a summary of the comprehensive capabilities and benefits of Zoho SalesIQ based on over 1671 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zoho SalesIQ, Velaro Platforms, Liveperson LiveEngage, Olark, Tawk.to, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zoho SalesIQ is right for your needs? Our Cuspera AI engine can evaluate how Zoho SalesIQ fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zoho SalesIQ supports business activities such as:

  • Engagement Management
  • Collaboration
  • Generation Of New Leads
  • Lead Engagement
  • Helpdesk Management

Zoho SalesIQ can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Improve Digital And Social Presence, etc. It can help manage these activities if you use Chat Website Phone Calls etc. for these needs. As a solution, Zoho SalesIQ's capabilities include Personalization, Alerts: Popups & Notifications, Dashboard, etc.

Zoho SalesIQ was founded in 1996. Information Technology and Services Vertical is its biggest customer base.

Reviews

"With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. " - Rodrigo Ferrer

Cuspera Reviews

26 buyers and buying teams have used Cuspera to assess how well Zoho SalesIQ solved their Live Chat needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Zoho SalesIQ.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Visibility
  • Scale Best Practices
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Collaboration , Generation Of New Leads , as the business use cases that they have been most satisfied while using Zoho SalesIQ.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Chat and Website

4.99/5 ★

Read Reviews (203)

"...Since we provide an online recruiting platform, where users interact with one another, it is highly important for us to track our user engagement and sometimes help them through the live chat...."
engaging and following up

4.98/5 ★

Read Reviews (133)

"...Our Sales and Marketing team leverage the insights gained from actively monitoring users on our site to refine and in some cases rewrite web copy to better engage our users...."
Collaboration with Phone Calls, Chat, E-Mail and Mobile

4.69/5 ★

Read Reviews (37)

"...Key features include canned responses, geo-targeting, transfers/routing, custom branding, real-time consumer-facing chat, screen sharing and website visitor tracking...."
Generation Of New Leads with Website

4.95/5 ★

Read Reviews (32)

"...The best thing about ZohoIQ its prowess as a lead generation tool, The data analytics results continue to be helpful in identifying potential clients...."
PEER EXPERIENCES
Engagement Management with Chat and Website

4.99/5 ★

Read Reviews (203)

"...Since we provide an online recruiting platform, where users interact with one another, it is highly important for us to track our user engagement and sometimes help them through the live chat...." Peer review by Yannick Weihs, Co-Founder , Smarthlete
engaging and following up

4.99/5 ★

Read Reviews (133)

Collaboration with Phone Calls, Chat, E-Mail and Mobile

4.69/5 ★

Read Reviews (37)

"...Key features include canned responses, geo-targeting, transfers/routing, custom branding, real-time consumer-facing chat, screen sharing and website visitor tracking...." Peer review
Generation Of New Leads with Website

4.95/5 ★

Read Reviews (32)

"...The best thing about ZohoIQ its prowess as a lead generation tool, The data analytics results continue to be helpful in identifying potential clients...." Peer review by RES P., Computer & Network Security

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1671 insights from peers and experts to help you assess how these Zoho SalesIQ use cases fit your Live Chat needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Rodrigo Ferrer

CTO

Pró-Laudo

With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. Testimonial By Rodrigo Ferrer

Todd Sutcliffe

CEO

NATSB

Is this magic or just a really smart progressive team, offering an amazing product... It works! Testimonial By Todd Sutcliffe

Gobat Laurent

Coordinator, Scientific Information University

Neuchatel

Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. Testimonial By Gobat Laurent
CUSTOMERS TESTIMONIALS

Rodrigo Ferrer

CTO

Pró-Laudo

With Zoho SalesIQ, we have raised the bar of customer relationship. Our customer support has never been so efficient. Testimonial By Rodrigo Ferrer

Todd Sutcliffe

CEO

NATSB

Is this magic or just a really smart progressive team, offering an amazing product... It works! Testimonial By Todd Sutcliffe

Gobat Laurent

Coordinator, Scientific Information University

Neuchatel

Zoho SalesIQ literally changed the way we provide assistance to thousands. We are very happy with and definitively continue to use it. Testimonial By Gobat Laurent

Frequently Asked Questions(FAQ)

for Zoho SalesIQ

What is Zoho SalesIQ?

Zoho SalesIQ is a live chat customer support software for website and visitor tracking. It helps to increase sales and revenue and improve ROI.

What is Zoho SalesIQ used for?

Zoho SalesIQ is a Live Chat Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Collaboration and Generation Of New Leads .

What are the top features of Zoho SalesIQ?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Zoho SalesIQ.

Who uses Zoho SalesIQ?

Zoho SalesIQ is used by Information Technology And Services, Marketing And Advertising and Computer Software among other industries.

What are Zoho SalesIQ alternatives?

Velaro Platforms, Liveperson LiveEngage, Olark and Tawk.To are popular alternatives for Zoho SalesIQ.

Where is Zoho SalesIQ located?

Zoho SalesIQ is headquartered at 4141 Hacienda Drive, Pleasanton, California 94588, USA.

Popular Business Setting

for Zoho SalesIQ

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Zoho SalesIQ to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Zoho SalesIQ

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.49/5 ★

Read Reviews (27)
Alerts: popups & Notifications

2.00/5 ★

Read Reviews (26)
Dashboard

3.48/5 ★

Read Reviews (23)
bot

4.68/5 ★

Read Reviews (22)
Widgets

3.50/5 ★

Read Reviews (18)
FEATURES RATINGS AND REVIEWS
Personalization

4.49/5 ★

Read Reviews (27)
Alerts: popups & Notifications

2.00/5 ★

Read Reviews (26)
Dashboard

3.48/5 ★

Read Reviews (23)
bot

4.68/5 ★

Read Reviews (22)
Widgets

3.50/5 ★

Read Reviews (18)

IT and Other Capabilities

for Zoho SalesIQ

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.46/5 ★

Read Reviews (104)
Data Export

4.37/5 ★

Read Reviews (52)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.46/5 ★

Read Reviews (104)
Data Export

4.37/5 ★

Read Reviews (52)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.67/5 ★

Read Reviews (142)
24/7 Support

4.27/5 ★

Read Reviews (261)
Phone Support

3.69/5 ★

Read Reviews (28)
Email Support

3.30/5 ★

Read Reviews (17)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.67/5 ★

Read Reviews (142)
24/7 Support

4.27/5 ★

Read Reviews (261)
Phone Support

3.69/5 ★

Read Reviews (28)
Email Support

3.30/5 ★

Read Reviews (17)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (7)
Analytics

4.70/5 ★

Read Reviews (89)
Custom Reports

4.00/5 ★

Read Reviews (180)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (7)
Analytics

4.70/5 ★

Read Reviews (89)
Custom Reports

4.00/5 ★

Read Reviews (180)

Software Failure Risk Guidance

?

for Zoho SalesIQ

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho SalesIQ

Vendor Profile Details

Company Name

Zoho Corporation

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE