Zipwhip Overview

Zipwhip is a Business Text Messaging Software that enables texting on existing business phone numbers. It helps to increase customer engagement and drive growth through texting on their existing landline, VoIP or toll-free phone number. It also helps to improve internal communications, scale best practices and increase sales and revenue.

It helps to resolve customer issues and increase productivity with lower call volumes and faster daily operations. It improves engagement and generates new revenue through text marketing, promote contests, events, sales, and campaigns along with automated appointment reminders and alerts that are sent to multiple people at a time.

Some of its features include convenient automation tools, building relationships with the customers by adding a personal touch to every text, staying organized and communicate with customers effectively, track and optimize the performance of the text messages with easy-to-read reports and more.

Cuspera Reviews

15 buyers and buying teams have used Cuspera to assess how well Zipwhip solved their Mobile Marketing needs. Cuspera uses 5172 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Mobile Marketing needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Zipwhip.

Other priorities:

  • Scale Best Practices
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Grow Market Share
  • Enter New Markets Internationally Or Locally
  • Improve ROI
  • Establish Thought Leadership
  • Launch New Products
  • Build Brand Awareness
  • Improve Stakeholder Relations
  • Manage Risk
  • Improve Brand Engagement
  • Improve Digital And Social Presence
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Communication Management , Workflow Management , as the business use cases that they have been most satisfied while using Zipwhip.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.86/5

Read Reviews (406)

"...If you re a business and you re relying on email as your primary customer engagement channel, all of these stats seem like pretty bad news...." Zipcast Episode 26: How Your Customers Really Feel About Your Emails
engaging and following up

4.86/5

Read Reviews (347)

engaging with scheduling & cadence

4.39/5

Read Reviews (5)

Communication Management with Text SMS, Phone Calls and E-Mail

4.58/5

Read Reviews (165)

"...I m concerned about sending a message to a group that doesn t seem compliant...." Improve Patient Communication: 6 Texting Essentials for the Healthcare Industry
sending & publishing communications

4.53/5

Read Reviews (129)

tracking & monitoring communications

4.33/5

Read Reviews (8)

Workflow Management

4.84/5

Read Reviews (63)

"...Additionally, Zipwhip's texting solution integrates with many of the top software applications, making it easy to add texting to existing workflows...." Peer review
PEER EXPERIENCES
Engagement Management

4.86/5

Read Reviews (406)

"...If you re a business and you re relying on email as your primary customer engagement channel, all of these stats seem like pretty bad news...." Zipcast Episode 26: How Your Customers Really Feel About Your Emails
engaging and following up

4.86/5

Read Reviews (347)

engaging with scheduling & cadence

4.86/5

Read Reviews (5)

Communication Management with Text SMS, Phone Calls and E-Mail

4.58/5

Read Reviews (165)

"...I m concerned about sending a message to a group that doesn t seem compliant...." Improve Patient Communication: 6 Texting Essentials for the Healthcare Industry
sending & publishing communications

4.58/5

Read Reviews (129)

tracking & monitoring communications

4.58/5

Read Reviews (8)

Workflow Management

4.84/5

Read Reviews (63)

"...Additionally, Zipwhip's texting solution integrates with many of the top software applications, making it easy to add texting to existing workflows...." Peer review

58+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5172 insights from peers and experts to help you assess how these Zipwhip use cases fit your Mobile Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Dylan Castle

Transaction Coordinator

Guild Mortgage

You may not be able to reach someone any other way than via texting during the day, when they are working and busy with the day to day. Texting is not invasive. Testimonial By Dylan Castle

Bob Frank

CIO

Staffline

Texting is hands down the best way to reach people in a timely fashion. The ease of use and efficiency of Zipwhip's Landline Texting API gives us the ability to integrate texting into our day-to-day recruiting and HR business processes. Testimonial By Bob Frank

Doug Lockwood

Owner

Patrice & Associates Recruiting Franchise

Zipwhip made sense to me, because I know texting is how people communicate and I didn't want to keep using my personal cell phone. Now, about 90% of my communication with candidates is via Zipwhip texting. Testimonial By Doug Lockwood
CUSTOMERS TESTIMONIALS

Dylan Castle

Transaction Coordinator

Guild Mortgage

You may not be able to reach someone any other way than via texting during the day, when they are working and busy with the day to day. Texting is not invasive. Testimonial By Dylan Castle

Bob Frank

CIO

Staffline

Texting is hands down the best way to reach people in a timely fashion. The ease of use and efficiency of Zipwhip's Landline Texting API gives us the ability to integrate texting into our day-to-day recruiting and HR business processes. Testimonial By Bob Frank

Doug Lockwood

Owner

Patrice & Associates Recruiting Franchise

Zipwhip made sense to me, because I know texting is how people communicate and I didn't want to keep using my personal cell phone. Now, about 90% of my communication with candidates is via Zipwhip texting. Testimonial By Doug Lockwood

Case Studies

COMPANY CASE STUDIES
Case Study Park Lake Creamery

After signing up for TXT2PAY for Zipwhip, Park Lake Cremery have been able to leverage text messaging from a single branded phone number, as well as request and receive contactless payments via text.

Read More
Case Study Life Pacific University

Texting helped claims adjusters at Nodak Insurance Company triple their first contact rate, and significantly reduce cycle times.

Read More
Case Study Orthodox Auto

After signing up for TXT2PAY for Zipwhip, Orthodox Auto has been able to securely accept payments via text, greatly increase efficiency in closing sales for their sales staff.

Read More

Popular Business Setting

for Zipwhip

Top Industries

  • Information Technology and Services
  • Human Resources
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Zipwhip to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Zipwhip

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.22/5

Read Reviews (265)
Feedback surveys

4.31/5

Read Reviews (139)
Alerts: popups & Notifications

4.22/5

Read Reviews (122)
Templates

4.34/5

Read Reviews (119)
Recording

4.54/5

Read Reviews (77)
FEATURES RATINGS AND REVIEWS
Personalization

4.22/5

Read Reviews (265)
Feedback surveys

4.31/5

Read Reviews (139)
Alerts: popups & Notifications

4.22/5

Read Reviews (122)
Templates

4.34/5

Read Reviews (119)
Recording

4.54/5

Read Reviews (77)

IT and Other Capabilities

for Zipwhip

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.08/5

Read Reviews (211)
Data Import

4.07/5

Read Reviews (426)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.08/5

Read Reviews (211)
Data Import

4.07/5

Read Reviews (426)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.34/5

Read Reviews (198)
24/7 Support

4.32/5

Read Reviews (404)
Chat Support

4.28/5

Read Reviews (23)
Email Support

4.26/5

Read Reviews (37)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.34/5

Read Reviews (198)
24/7 Support

4.32/5

Read Reviews (404)
Chat Support

4.28/5

Read Reviews (23)
Email Support

4.26/5

Read Reviews (37)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.06/5

Read Reviews (21)
Analytics

4.65/5

Read Reviews (102)
Custom Reports

4.00/5

Read Reviews (405)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.06/5

Read Reviews (21)
Analytics

4.65/5

Read Reviews (102)
Custom Reports

4.00/5

Read Reviews (405)

Software Failure Risk Guidance

?

for Zipwhip

Overall Risk Meter

Low Medium High

Top Failure Risks for Zipwhip

Vendor Profile Details

Company Name

Zipwhip

Company Website

https://www.zipwhip.com/

HQ Location

1501 1st Ave South, Suite 500, Seattle, WA 98134, US

Employees

101-250

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