Zendesk For Service Overview

This is a summary of the comprehensive capabilities and benefits of Zendesk For Service based on over 34290 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Zendesk For Service, freshdesk, Salesforce Service Cloud, Zoho Desk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Zendesk For Service is right for your needs? Our Cuspera AI engine can evaluate how Zendesk For Service fits your specific business needs, industry, and context. Get your personalized assessment report today.

Zendesk For Service supports business activities such as:

  • Helpdesk Management
  • Engagement Management
  • Customer Feedback Management
  • Knowledge Management
  • Workflow Management

Zendesk For Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls User Generated Content Blogs etc. for these needs. As a solution, Zendesk For Service's capabilities include Ticketing, Personalization, Alerts: Popups & Notifications, etc.

Zendesk For Service was founded in 2007. Computer Software Vertical is its biggest customer base.

Reviews

"I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. " - Ric Thorneycroft

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Zendesk For Service.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Launch New Products
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Improve Brand Engagement
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Improve Efficiency
  • Build Brand Awareness
  • Improve Visibility
  • Improve Stakeholder Relations
  • Grow Market Share
  • Increase Customer Life Time Value
  • Shorten Ramp Up Time
  • Improve Consistency
  • Improve Navigation
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zendesk For Service.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with Phone Calls

4.52/5 ★

Read Reviews (2182)

"...What I appreciate most in Zendesk is the live chat option, that is unique when compared to other helpdesk systems...."
Engagement Management

4.84/5 ★

Read Reviews (810)

"...Support tickets created within Zendesk support after a Zopim chat ends allows us to send transcripts to customers and follow up...."
engaging and following up

4.75/5 ★

Read Reviews (403)

"...We are able to follow up what we owe to our customers without losing track of all activities related...."
Customer Feedback Management

4.72/5 ★

Read Reviews (588)

"...It's a great way to provide fast and efficient support for customers and has increased customer satisfaction...."
measuring customer satisfaction

4.77/5 ★

Read Reviews (381)

"...Our customer satisfaction has remained high, in part due to our commitment to following along with Zendesk's suggested system...."
measuring net promoter score

4.61/5 ★

Read Reviews (23)

"...Campaigns and automations simplify follow-ups, including customer satisfaction feedback requests, NPS surveys, appointment reminders, and much more. ..."
PEER EXPERIENCES
Helpdesk Management with Phone Calls

4.52/5 ★

Read Reviews (2182)

"...What I appreciate most in Zendesk is the live chat option, that is unique when compared to other helpdesk systems...." Peer review by Anonymous Reviewer
Engagement Management

4.84/5 ★

Read Reviews (810)

"...Support tickets created within Zendesk support after a Zopim chat ends allows us to send transcripts to customers and follow up...." Peer review by Employee in Customer Service
engaging and following up

4.84/5 ★

Read Reviews (403)

Customer Feedback Management

4.72/5 ★

Read Reviews (588)

"...It's a great way to provide fast and efficient support for customers and has increased customer satisfaction...." Peer review by User in Marketing and Advertising, Marketing and Advertising
measuring customer satisfaction

4.72/5 ★

Read Reviews (381)

measuring net promoter score

4.72/5 ★

Read Reviews (23)

85+ more Business Use Cases

Our AI advisor, Wyz, harnessed 34290 insights from peers and experts to help you assess how these Zendesk For Service use cases fit your Help Desk needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS

Ric Thorneycroft

Customer Support Manager

Rovio

I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft

Giovanni Berthelot

Head of Customer Support

Dailymotion

For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot

Sankar Rao Amburkar

Director of Products

Ola

Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar
CUSTOMERS TESTIMONIALS

Ric Thorneycroft

Customer Support Manager

Rovio

I feel that whatever challenge we might have in the future, whatever is new in terms of player support, there is going to be somebody at Zendesk who will help us get to where we want to go. Testimonial By Ric Thorneycroft

Giovanni Berthelot

Head of Customer Support

Dailymotion

For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot

Sankar Rao Amburkar

Director of Products

Ola

Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar

Case Studies

COMPANY CASE STUDIES
Case Study PayNearby

How PayNearby + Zendesk Builds resilience by strengthening relationships

Read More
Case Study Rovio

Learn how Rovio provides seamless in-game customer service with the Zendesk mobile SDK

Read More
Case Study o9

How o9 + Zendesk provides Saving time & simplifying support in supply planning

Read More

Frequently Asked Questions(FAQ)

for Zendesk For Service

What is Zendesk For Service?

Zendesk For Service is a bundled software package by Zendesk for customer support and customer success teams to provide an omnichannel customer support experience.

What is Zendesk For Service used for?

Zendesk For Service is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Helpdesk Management, Engagement Management and Customer Feedback Management .

What are the top features of Zendesk For Service?

Ticketing, Personalization and Alerts: popups & Notifications are some of the top features of Zendesk For Service.

Who uses Zendesk For Service?

Zendesk For Service is used by Computer Software, Information Technology And Services and Internet among other industries.

What are Zendesk For Service alternatives?

Freshdesk, Salesforce Service Cloud, Zoho Desk and LiveAgent are popular alternatives for Zendesk For Service.

Where is Zendesk For Service located?

Zendesk For Service is headquartered at 1019 Market St, San Francisco, CA 94103.

Popular Business Setting

for Zendesk For Service

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Peers used Zendesk For Service to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Zendesk For Service

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

3.79/5 ★

Read Reviews (5026)
Personalization

4.14/5 ★

Read Reviews (453)
Alerts: popups & Notifications

2.71/5 ★

Read Reviews (355)
Dashboard

3.72/5 ★

Read Reviews (339)
Recording

4.80/5 ★

Read Reviews (260)
FEATURES RATINGS AND REVIEWS
Ticketing

3.79/5 ★

Read Reviews (5026)
Personalization

4.14/5 ★

Read Reviews (453)
Alerts: popups & Notifications

2.71/5 ★

Read Reviews (355)
Dashboard

3.72/5 ★

Read Reviews (339)
Recording

4.80/5 ★

Read Reviews (260)

IT and Other Capabilities

for Zendesk For Service

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5 ★

Read Reviews (933)
Data Import

3.68/5 ★

Read Reviews (2314)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.98/5 ★

Read Reviews (933)
Data Import

3.68/5 ★

Read Reviews (2314)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.65/5 ★

Read Reviews (855)
Email Support

4.52/5 ★

Read Reviews (866)
Chat Support

4.52/5 ★

Read Reviews (1276)
24/7 Support

4.27/5 ★

Read Reviews (9650)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

4.65/5 ★

Read Reviews (855)
Email Support

4.52/5 ★

Read Reviews (866)
Chat Support

4.52/5 ★

Read Reviews (1276)
24/7 Support

4.27/5 ★

Read Reviews (9650)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (160)
Analytics

4.11/5 ★

Read Reviews (851)
Custom Reports

3.58/5 ★

Read Reviews (2955)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (160)
Analytics

4.11/5 ★

Read Reviews (851)
Custom Reports

3.58/5 ★

Read Reviews (2955)

Software Failure Risk Guidance

?

for Zendesk For Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Zendesk For Service

Vendor Profile Details

Company Name

Zendesk

Company Website

https://www.zendesk.com/

Year Founded

2007

HQ Location

1019 Market St, San Francisco, CA 94103

Employees

1001-5000

Social

Financials

IPO