Zendesk Sell Overview
This is a summary of the comprehensive capabilities and benefits of Zendesk Sell based on over 3046 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zendesk Sell, Freshsales, Salesmate Sales CRM, Teamgate CRM, Close CRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zendesk Sell is right for your needs? Our Cuspera AI engine can evaluate how Zendesk Sell fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zendesk Sell supports business activities such as:
- Communication Management
- Engagement Management
- Contact List Management
- Lead Tracking
- Call Recording
Zendesk Sell can help you with many business goals, such as Increase Sales & Revenue, Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Improve Efficiency, etc. It can help manage these activities if you use E-Mail Phone Calls and Mobile for these needs. As a solution, Zendesk Sell's capabilities include Recording, Dashboard, Personalization, etc.
Zendesk Sell was founded in 2007. Consumer Services Vertical is its biggest customer base.
Reviews
"The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. " - Nora Raisanen
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Zendesk Sell solved their CRM needs. Cuspera uses 3046 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities peers achieved using Zendesk Sell.
Use Cases
Peers recommend Communication Management , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using Zendesk Sell.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with E-Mail, Phone Calls and Mobile |
4.64/5 ★ |
"...Tasks and reminders are used to make sure no leads slip under the radar, and email tracking helps inform more strategic follow-up...." Peer review by Jon Butler, Sales Team Leader, CERO Cooperative Inc. |
| tracking & monitoring communications |
4.82/5 ★ |
"...Android, calls are automatically tracked and recorded in base with an option to add a note of the conversation in order to remember it and therefore continue the discussion more effectively to the next call or email...." Peer review by Jimmy G., Fondateur, directeur général, Publishing |
| sending & publishing communications |
4.11/5 ★ |
"...We use their iOS app so we can send email templates, documents, and make calls on the go...." Peer review by User |
| Engagement Management |
4.71/5 ★ |
"...With Sell, we always know exactly where our business opportunities stand, and have all of the information we need to follow up and close the sale...." Peer review by J.Mac Brown, VP of Operations, Advent |
| engaging and following up |
4.58/5 ★ |
"...Good product to keep up contacts and follow ups organized for upcoming and business that are growing. ...." Peer review by Daisy Q., PA, Financial Services |
| Contact List Management with Phone Calls and E-Mail |
4.73/5 ★ |
"...Keeps track of all my correspondence and refreshes my memory of previous dialog before I contact customers again...." Peer review by Hafsteinn G. E, General Manager, Religious Institutions |
| contacts history |
4.88/5 ★ |
"...This really helps me to record interactions with customers...." Peer review by Scott G |
| tracking contacts |
4.80/5 ★ |
"...Sales reps are able to efficiently keep track of contacts, leads, deals...." Peer review by Lewis B, Sales Manager |
| creating contact list |
4.67/5 ★ |
"...Creating and maintaining contacts in BASE was pretty easy and intuitive...." Peer review by Harrison B., Customer Success, Computer Software |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with E-Mail, Phone Calls and Mobile |
4.64/5 ★ |
"...Tasks and reminders are used to make sure no leads slip under the radar, and email tracking helps inform more strategic follow-up...." Peer review by Jon Butler, Sales Team Leader, CERO Cooperative Inc. |
|
| tracking & monitoring communications |
4.64/5 ★ |
| sending & publishing communications |
4.64/5 ★ |
| Engagement Management |
4.71/5 ★ |
"...With Sell, we always know exactly where our business opportunities stand, and have all of the information we need to follow up and close the sale...." Peer review by J.Mac Brown, VP of Operations, Advent |
|
| engaging and following up |
4.71/5 ★ |
| Contact List Management with Phone Calls and E-Mail |
4.73/5 ★ |
"...Keeps track of all my correspondence and refreshes my memory of previous dialog before I contact customers again...." Peer review by Hafsteinn G. E, General Manager, Religious Institutions |
|
| contacts history |
4.73/5 ★ |
| tracking contacts |
4.73/5 ★ |
| creating contact list |
4.73/5 ★ |
63+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3046 insights from peers and experts to help you assess how these Zendesk Sell use cases fit your CRM needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen |
|
We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience. Testimonial By Simon Rodriguez |
|
Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nora Raisanen R&D Platform Manager Polaris |
The Sell solution is so modern and simple, and it was intuitive for our account managers right out of the box. Testimonial By Nora Raisanen |
|
Simon Rodriguez Senior Vice President and Chief Digital Officer Staples Canada |
We are using Zendesk Sell and Support to make it easier for the entire organization to surface and act on relevant information. By giving our sales and support teams everything they need in one platform, they are able to effectively and efficiently collaborate and improve the customer experience. Testimonial By Simon Rodriguez |
|
Nataliya Agafonova Chief Operating Officer Intermind |
Zendesk Sell has improved our sales productivity. We have redistributed sales force efforts to more promising projects and the accuracy of the monthly revenue forecast increased from 30% to 10% deviation. Testimonial By Nataliya Agafonova |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study PolarisRead More |
|
Case Study GallsRead More |
Frequently Asked Questions(FAQ)
for Zendesk Sell
What is Zendesk Sell?
What is Zendesk Sell used for?
What are the top features of Zendesk Sell?
Who uses Zendesk Sell?
What are Zendesk Sell alternatives?
Where is Zendesk Sell located?
Popular Business Setting
for Zendesk Sell
Top Industries
- Consumer Services
- Consumer Goods
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Zendesk Sell to Increase sales & revenue and Enhance customer relationships
Zendesk Sell Alternatives
Peer and Expert Opinion on Features
for Zendesk Sell
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (85) |
| Dashboard | Read Reviews (65) |
| Personalization | Read Reviews (56) |
| Templates | Read Reviews (46) |
| Alerts: popups & Notifications | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (85) |
| Dashboard | Read Reviews (65) |
| Personalization | Read Reviews (56) |
| Templates | Read Reviews (46) |
| Alerts: popups & Notifications | Read Reviews (14) |
IT and Other Capabilities
for Zendesk Sell
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (463) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (221) |
| Data Import | Read Reviews (463) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (23) |
| Phone Support | Read Reviews (61) |
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (309) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (23) |
| Phone Support | Read Reviews (61) |
| Chat Support | Read Reviews (17) |
| 24/7 Support | Read Reviews (309) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (69) |
| Custom Reports | Read Reviews (377) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (69) |
| Custom Reports | Read Reviews (377) |
Software Failure Risk Guidance
?for Zendesk Sell
Overall Risk Meter
Top Failure Risks for Zendesk Sell
Vendor Profile Details
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
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