UrbanBuz Overview
This is a summary of the comprehensive capabilities and benefits of UrbanBuz based on over 226 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UrbanBuz, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UrbanBuz is right for your needs? Our Cuspera AI engine can evaluate how UrbanBuz fits your specific business needs, industry, and context. Get your personalized assessment report today.
UrbanBuz supports business activities such as:
- Engagement Management
- Loyalty Management
- Customer Feedback Management
- Rating And Review Management
- Campaign Management
UrbanBuz can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Omnichannel Promotions and Coupons for these needs. As a solution, UrbanBuz's capabilities include Personalization, Dashboard, and Feedback Surveys.
UrbanBuz Restaurants Vertical is its biggest customer base.
Reviews
"The platform is simple to use and arms the marketing team with tools to very quickly target consumers at various micro levels with relevant communication. The visual representation of data & easy dashboards helps for really quick analysis and action... on campaign performances. " - Latika Vieira
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well UrbanBuz solved their Customer Journey and Experience needs. Cuspera uses 226 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UrbanBuz.
Use Cases
Peers recommend Engagement Management , Loyalty Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using UrbanBuz.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.76/5 ★ |
"...+34% increase in engagement rate...." Case Study Kaya Skin Clinic |
| engaging and following up |
4.69/5 ★ |
"...+34% increase in engagement rate...." Case Study Kaya Skin Clinic |
| Loyalty Management with Promotions and Coupons |
4.69/5 ★ |
"...UrbanBuz Team is a great group of people delivering an excellent customer-centric solution which contains many specific products that help you better reach your client with relevant information and exciting extra’s such as loyalty programs, Tailor-made packages and automated voucher systems...." Testimonial by Dr. Ellen Kruijning, Co-founder, ABVC |
| create engagement based loyalty |
3.30/5 ★ |
"...Boost engagement, increase loyalty, and drive growth by reaching out to customers across different channels, collecting their feedback in an efficient and convenient and acting on their feedback in a timely manner. ..." Best Customer Journey Platform |
| identify target customers |
3.30/5 ★ |
"...Targeting the right customers with the right message at the right time represents one of the most efficient ways to optimize marketing campaigns and achieve a higher return on investment (ROI). ..." Best Customer Journey Platform |
| Customer Feedback Management |
4.58/5 ★ |
"...Let our system automatically follow up with customers who did not provide feedback (or those who did) Visualize Your Customer Feedback..." Best Customer Journey Platform |
| measuring net promoter score |
4.19/5 ★ |
"...Established automated post-purchase NPS surveys through SMS and Email...." Case Study Tory Burch |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.76/5 ★ |
"...+34% increase in engagement rate...." Case Study Kaya Skin Clinic |
|
| engaging and following up |
4.76/5 ★ |
| Loyalty Management with Promotions and Coupons |
4.69/5 ★ |
"...UrbanBuz Team is a great group of people delivering an excellent customer-centric solution which contains many specific products that help you better reach your client with relevant information and exciting extra’s such as loyalty programs, Tailor-made packages and automated voucher systems...." Testimonial by Dr. Ellen Kruijning, Co-founder, ABVC |
|
| create engagement based loyalty |
4.69/5 ★ |
| identify target customers |
4.69/5 ★ |
| Customer Feedback Management |
4.58/5 ★ |
"...Let our system automatically follow up with customers who did not provide feedback (or those who did) Visualize Your Customer Feedback..." Best Customer Journey Platform |
|
| measuring net promoter score |
4.58/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 226 insights from peers and experts to help you assess how these UrbanBuz use cases fit your Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The platform is simple to use and arms the marketing team with tools to very quickly target consumers at various micro levels with relevant communication. The visual representation of data & easy dashboards helps for really quick analysis and action on campaign performances. Testimonial By Latika Vieira |
|
We are delighted with the service from UrbanBuz and it’s wonderful team. The Customer Success Team is a powerhouse with extensive knowledge on how to work with retailers on not just utilizing the Customer Journey Management platform but strategizing the most effective ways to implement it across se...veral business division. |
|
The UrbanBuz platform is user-friendly and it was easy to configure our loyalty program that has led to improved customer retention rates and increased customer satisfaction which in turn has helped boost our sales. Testimonial By Ihab Hilal |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Latika Vieira Head of Marketing Kaya Skin Clinic |
The platform is simple to use and arms the marketing team with tools to very quickly target consumers at various micro levels with relevant communication. The visual representation of data & easy dashboards helps for really quick analysis and action on campaign performances. Testimonial By Latika Vieira |
|
Clara Pernik Brand Marketing Manager Tory Burch |
We are delighted with the service from UrbanBuz and it’s wonderful team. The Customer Success Team is a powerhouse with extensive knowledge on how to work with retailers on not just utilizing the Customer Journey Management platform but strategizing the most effective ways to implement it across se...veral business division. |
|
Ihab Hilal Regional Operation Manager Eggspectation |
The UrbanBuz platform is user-friendly and it was easy to configure our loyalty program that has led to improved customer retention rates and increased customer satisfaction which in turn has helped boost our sales. Testimonial By Ihab Hilal |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study ABVCRead More |
|
Case Study Tory BurchRead More |
|
Case Study Kaya Skin ClinicRead More |
Popular Business Setting
for UrbanBuz
Top Industries
- Restaurants
- Health, Wellness and Fitness
- Retail
Popular in
- Enterprise
Peers used UrbanBuz to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for UrbanBuz
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Dashboard | Read Reviews (6) |
| Feedback surveys | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (16) |
| Dashboard | Read Reviews (6) |
| Feedback surveys | Read Reviews (5) |
IT and Other Capabilities
for UrbanBuz
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (8) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Analytics | Read Reviews (12) |
| Custom Reports | Read Reviews (20) |
Software Failure Risk Guidance
?for UrbanBuz
Overall Risk Meter
Top Failure Risks for UrbanBuz
Vendor Profile Details
Company Name
UrbanBuz
Company Website
https://www.urbanbuz.com/HQ Location
DMCC, Jumeirah Lakes Tower, Opp Discovery Gardens,Sheik Zayed Road? Exit 29 - Dubai - United Arab Emirates
Employees
11-50
Social
Financials
SEED
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