Twilio Flex Overview
This is a summary of the comprehensive capabilities and benefits of Twilio Flex based on over 1892 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Twilio Flex, Freshdesk Contact Center, 8x8 Business Phone, ComputerTalk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Twilio Flex is right for your needs? Our Cuspera AI engine can evaluate how Twilio Flex fits your specific business needs, industry, and context. Get your personalized assessment report today.
Twilio Flex supports business activities such as:
- Communication Management
- Engagement Management
- Call Recording
- Helpdesk Management
- Social Media Analytics
Twilio Flex can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve ROI, Improve Internal Communications, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Phone Calls Text SMS Omnichannel etc. for these needs. As a solution, Twilio Flex's capabilities include Alerts: Popups & Notifications, Recording, Ticketing, etc.
Twilio Flex was founded in 2008. Internet Vertical is its biggest customer base.
Reviews
"...This post was originally published on this siteTwilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio s APIs...." Twilio s contact center products just got more analytical with Ytica acquisition
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well Twilio Flex solved their Contact Center Software needs. Cuspera uses 1892 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Twilio Flex.
Use Cases
Peers recommend Communication Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using Twilio Flex.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Communication Management with Phone Calls, Text SMS and Omnichannel |
4.81/5 ★ |
"...This post was originally published on this siteTwilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio s APIs...." Twilio s contact center products just got more analytical with Ytica acquisition |
| sending & publishing communications |
4.41/5 ★ |
"...We make us of Twillio for sending sms messages escalating incidents based on Zendesk triggers...." Peer review by Ross v., Operations Manager, Information Technology and Services |
| tracking & monitoring communications |
4.78/5 ★ |
"...We were able to monitor phone calls to improve customer service and employee training...." Peer review by Verified Reviewer |
| Engagement Management with Phone Calls |
4.88/5 ★ |
"...Now the question is on which channels you can get engaged with your customers here?..." Twilio Flex Introduction, Features & Latest Pricing 2020 |
| engaging and following up |
4.69/5 ★ |
"...Shopify is a Canadian multinational e-commerce company that offers online retailers a suite of services, including payments, marketing, shipping and customer engagement tools to simplify the process of running an online store for small merchants...." Case Study SHOPIFY |
| Call Recording with Phone Calls, Chat and Text SMS |
4.62/5 ★ |
"...We get information like the call recording from Twilio, and we save that into our Postgres database which means that we have access to that information later, says Rogers...." Case Study GOCARDLESS |
| PEER EXPERIENCES | |
|---|---|
| Communication Management with Phone Calls, Text SMS and Omnichannel |
4.81/5 ★ |
"...This post was originally published on this siteTwilio, a company best known for supplying a communications APIs for developers has a product called Twilio Flex for building sophisticated customer service applications on top of Twilio s APIs...." Twilio s contact center products just got more analytical with Ytica acquisition |
|
| sending & publishing communications |
4.81/5 ★ |
| tracking & monitoring communications |
4.81/5 ★ |
| Engagement Management with Phone Calls |
4.88/5 ★ |
"...Now the question is on which channels you can get engaged with your customers here?..." Twilio Flex Introduction, Features & Latest Pricing 2020 |
|
| engaging and following up |
4.88/5 ★ |
| Call Recording with Phone Calls, Chat and Text SMS |
4.62/5 ★ |
"...We get information like the call recording from Twilio, and we save that into our Postgres database which means that we have access to that information later, says Rogers...." Case Study GOCARDLESS |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1892 insights from peers and experts to help you assess how these Twilio Flex use cases fit your Contact Center Software needs.
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study GOCARDLESSRead More |
|
Case Study SHOPIFYRead More |
|
Case Study EATABITRead More |
Frequently Asked Questions(FAQ)
for Twilio Flex
What is Twilio Flex?
What is Twilio Flex used for?
What are the top features of Twilio Flex?
Who uses Twilio Flex?
What are Twilio Flex alternatives?
Where is Twilio Flex located?
Popular Business Setting
for Twilio Flex
Top Industries
- Internet
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Twilio Flex to Enhance customer relationships and Acquire customers
Twilio Flex Alternatives
Peer and Expert Opinion on Features
for Twilio Flex
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (67) |
| Recording | Read Reviews (49) |
| Ticketing | Read Reviews (31) |
| Personalization | Read Reviews (29) |
| Widgets | Read Reviews (19) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (67) |
| Recording | Read Reviews (49) |
| Ticketing | Read Reviews (31) |
| Personalization | Read Reviews (29) |
| Widgets | Read Reviews (19) |
IT and Other Capabilities
for Twilio Flex
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (117) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (94) |
| Data Import | Read Reviews (117) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (56) |
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (286) |
| Email Support | Read Reviews (25) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (56) |
| Chat Support | Read Reviews (16) |
| 24/7 Support | Read Reviews (286) |
| Email Support | Read Reviews (25) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (60) |
| Custom Reports | Read Reviews (137) |
Software Failure Risk Guidance
?for Twilio Flex
Overall Risk Meter
Top Failure Risks for Twilio Flex
Vendor Profile Details
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
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