Zendesk For Service Overview
This is a summary of the comprehensive capabilities and benefits of Zendesk For Service based on over 34290 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Zendesk For Service, freshdesk, Salesforce Service Cloud, Zoho Desk, LiveAgent, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Zendesk For Service is right for your needs? Our Cuspera AI engine can evaluate how Zendesk For Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Zendesk For Service supports business activities such as:
- Helpdesk Management
- Engagement Management
- Customer Feedback Management
- Knowledge Management
- Workflow Management
Zendesk For Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Internal Communications, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls User Generated Content Blogs etc. for these needs. As a solution, Zendesk For Service's capabilities include Ticketing, Personalization, Alerts: Popups & Notifications, etc.
Zendesk For Service was founded in 2007. Computer Software Vertical is its biggest customer base.
Reviews
"Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local busi...ness teams. " - Sankar Rao Amburkar
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Zendesk For Service solved their Help Desk needs. Cuspera uses 34290 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Zendesk For Service.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Zendesk For Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.52/5 ★ |
"...Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app...." Peer review by Sara Rose Harcus, Marketing and Advertising |
| Engagement Management |
4.84/5 ★ |
"...Customer ticket service, allows our customers to interact with support agents without having to speak on the phone...." Peer review by User |
| engaging and following up |
4.75/5 ★ |
"...Increase conversion rates of website visitors, better customer service, more leads helped increase engagement of website visitors which meant more leads!..." Peer review by Alex K., Computer Software |
| Customer Feedback Management |
4.72/5 ★ |
"...It provides a function that allows determining the performance of the attention we offer to customers through surveys...." Peer review by Emely Foster, Sales and Marketing Manager, Raypak |
| measuring customer satisfaction |
4.77/5 ★ |
"...Just as significant has been Zendesk Support s impact on customer satisfaction and response time...." Case Study Udemy |
| measuring net promoter score |
4.61/5 ★ |
"...Additionally, customer service efforts can be monitored and improved through a net promoter score survey located at the bottom of customer communications...." 5 Life-Saving Customer Service Apps |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.52/5 ★ |
"...Overall, this was a well-priced help desk solution for a small team managing very general feedback/support questions about a mobile app...." Peer review by Sara Rose Harcus, Marketing and Advertising |
|
| Engagement Management |
4.84/5 ★ |
"...Customer ticket service, allows our customers to interact with support agents without having to speak on the phone...." Peer review by User |
|
| engaging and following up |
4.84/5 ★ |
| Customer Feedback Management |
4.72/5 ★ |
"...It provides a function that allows determining the performance of the attention we offer to customers through surveys...." Peer review by Emely Foster, Sales and Marketing Manager, Raypak |
|
| measuring customer satisfaction |
4.72/5 ★ |
| measuring net promoter score |
4.72/5 ★ |
85+ more Business Use Cases
Our AI advisor, Wyz, harnessed 34290 insights from peers and experts to help you assess how these Zendesk For Service use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot |
|
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Sankar Rao Amburkar Director of Products Ola |
Our Zendesk solution has proven to be scalable due to good data, and good reporting features. The business team can see all their reports and it has configuration and workflow tools that help our customer support team talk to us about the local business teams. Testimonial By Sankar Rao Amburkar |
|
Giovanni Berthelot Head of Customer Support Dailymotion |
For us, Zendesk was the most complete and flexible platform. Thanks to the Zendesk API, we’ve been able to create tools and processes to reduce customer effort and step up the strength of our support operation. Testimonial By Giovanni Berthelot |
|
Alex Mozes Director of Customer Support Udemy |
Only later did I see the features that Zendesk has in spades. If I could go back in time and do it again, I would have implemented Zendesk years ago. Testimonial By Alex Mozes |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study RovioRead More |
|
|
Case Study DailymotionRead More |
|
Case Study OLXRead More |
Frequently Asked Questions(FAQ)
for Zendesk For Service
What is Zendesk For Service?
What is Zendesk For Service used for?
What are the top features of Zendesk For Service?
Who uses Zendesk For Service?
What are Zendesk For Service alternatives?
Where is Zendesk For Service located?
Popular Business Setting
for Zendesk For Service
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Zendesk For Service to Enhance customer relationships and Acquire customers
Zendesk For Service Alternatives
Peer and Expert Opinion on Features
for Zendesk For Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (5026) |
| Personalization | Read Reviews (453) |
| Alerts: popups & Notifications | Read Reviews (355) |
| Dashboard | Read Reviews (339) |
| Recording | Read Reviews (260) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (5026) |
| Personalization | Read Reviews (453) |
| Alerts: popups & Notifications | Read Reviews (355) |
| Dashboard | Read Reviews (339) |
| Recording | Read Reviews (260) |
IT and Other Capabilities
for Zendesk For Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (933) |
| Data Import | Read Reviews (2314) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (933) |
| Data Import | Read Reviews (2314) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (855) |
| Email Support | Read Reviews (866) |
| Chat Support | Read Reviews (1276) |
| 24/7 Support | Read Reviews (9650) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (855) |
| Email Support | Read Reviews (866) |
| Chat Support | Read Reviews (1276) |
| 24/7 Support | Read Reviews (9650) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (160) |
| Analytics | Read Reviews (851) |
| Custom Reports | Read Reviews (2955) |
Software Failure Risk Guidance
?for Zendesk For Service
Overall Risk Meter
Top Failure Risks for Zendesk For Service
Vendor Profile Details
HQ Location
1019 Market St, San Francisco, CA 94103
Employees
1001-5000
Social
Financials
IPO
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