Teckst Overview
This is a summary of the comprehensive capabilities and benefits of Teckst based on over 351 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Teckst, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Teckst is right for your needs? Our Cuspera AI engine can evaluate how Teckst fits your specific business needs, industry, and context. Get your personalized assessment report today.
Teckst supports business activities such as:
- Social Media Analytics
- Contact List Management
- Workflow Management
- Customer Feedback Management
- Communication Management
Teckst can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Scale Best Practices, Increase Sales & Revenue, and Establish Thought Leadership. It can help manage these activities if you use Text SMS Social Media Facebook etc. for these needs. As a solution, Teckst's capabilities include Ticketing, Dashboard, Alerts: Popups & Notifications, etc.
Teckst Retail Vertical is its biggest customer base.
Reviews
"...Analytics Dashboard:..." Product Walkthrough
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Teckst solved their Live Chat needs. Cuspera uses 351 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Teckst.
Use Cases
Peers recommend Social Media Analytics , Contact List Management , Workflow Management , as the business use cases that they have been most satisfied while using Teckst.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Analytics |
4.87/5 ★ |
"...Analytics Dashboard:..." Product Walkthrough |
| Contact List Management with Text SMS, Social Media, Facebook and Phone Calls |
4.34/5 ★ |
"...About Teckst Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies...." Peer review |
| contacts history |
3.98/5 ★ |
"...That feature is vital for agent training, tracking customer history, spotting trends, First Call Resolution, and compliance-related issues. ...." Peer review by Michael R., SVP; Marketing Operations, Marketing and Advertising |
| creating contact list |
3.42/5 ★ |
"...This has allowed us to create a contact base on an existing telco framework..." Peer review by Ryan P., Business Process Management |
| Workflow Management with Text SMS |
4.80/5 ★ |
"...Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Social Media Analytics |
4.87/5 ★ |
"...Analytics Dashboard:..." Product Walkthrough |
|
| Contact List Management with Text SMS, Social Media, Facebook and Phone Calls |
4.34/5 ★ |
"...About Teckst Teckst is a cloud-based SMS marketing and two-way texting solution for contact centers and customer service companies...." Peer review |
|
| contacts history |
4.34/5 ★ |
| creating contact list |
4.34/5 ★ |
| Workflow Management with Text SMS |
4.80/5 ★ |
"...Once the application is integrated with the user's CRM, it allows them to respond directly to mobile and SMS messages within their current workflow...." Peer review |
|
11+ more Business Use Cases
Our AI advisor, Wyz, harnessed 351 insights from peers and experts to help you assess how these Teckst use cases fit your Live Chat needs.
Popular Business Setting
for Teckst
Top Industries
- Retail
- Computer Software
- Automotive
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Teckst to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Teckst
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (20) |
| Dashboard | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Widgets | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (20) |
| Dashboard | Read Reviews (16) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Widgets | Read Reviews (5) |
IT and Other Capabilities
for Teckst
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (14) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (24) |
| Data Import | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (75) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (75) |
| Phone Support | Read Reviews (4) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (33) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (33) |
Software Failure Risk Guidance
?for Teckst
Overall Risk Meter
Top Failure Risks for Teckst
Vendor Profile Details
Company Name
Teckst
Company Website
https://www.teckst.com/HQ Location
25 W 39th St, New York, 10018, US
Employees
11-50
Social
Financials
SERIES A
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