SurveyPro Overview
This is a summary of the comprehensive capabilities and benefits of SurveyPro based on over 597 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
SurveyPro, Userback, Startquestion survey, CustomerSure, SurveyMethods, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if SurveyPro is right for your needs? Our Cuspera AI engine can evaluate how SurveyPro fits your specific business needs, industry, and context. Get your personalized assessment report today.
SurveyPro supports business activities such as:
- Collecting Feedback
- Helpdesk Management
- Collaboration
- Sending & Publishing Communications
- Advertisement
SurveyPro can help you with many business goals, such as Acquire Customers, Improve Customer Satisfaction, Grow Market Share, and Improve Product Experience. It can help manage these activities if you use Phone Calls and E-Mail for these needs. As a solution, SurveyPro's capabilities include Embedded Survey Forms, Survey Themes Library, and Personalization.
SurveyPro Education Vertical is its biggest customer base.
Reviews
"...It makes it easy to receive feedback from customers and other employees...." Peer review by Becca (Rebecca) D., Education
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well SurveyPro solved their Customer Feedback Management needs. Cuspera uses 597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Acquire Customers and Improve Customer Satisfaction are the most popular business priorities peers achieved using SurveyPro.
Use Cases
Peers recommend Collecting Feedback , Helpdesk Management , Collaboration , as the business use cases that they have been most satisfied while using SurveyPro.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.95/5 ★ |
"...It makes it easy to receive feedback from customers and other employees...." Peer review by Becca (Rebecca) D., Education |
| Measuring CSAT |
4.16/5 ★ |
"...With the success of the tool, TI and my team also started using it to create personalized satisfaction surveys for customers to respond...." Peer review by Eric O., Senior Systems Analyst, Automotive |
| Helpdesk Management with Phone Calls |
4.75/5 ★ |
"...The support they provide is really good and though there are minor bugs, the support is very helpful...." Peer review by Sagar R, Sagar |
| Collaboration |
3.76/5 ★ |
"...The infinite templates collaborate in the creation of the surveys...." Peer review by Beatriz S., IT Specialist, Telecommunications |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.95/5 ★ |
"...It makes it easy to receive feedback from customers and other employees...." Peer review by Becca (Rebecca) D., Education |
|
| Measuring CSAT |
4.95/5 ★ |
| Helpdesk Management with Phone Calls |
4.75/5 ★ |
"...The support they provide is really good and though there are minor bugs, the support is very helpful...." Peer review by Sagar R, Sagar |
|
| Collaboration |
3.76/5 ★ |
"...The infinite templates collaborate in the creation of the surveys...." Peer review by Beatriz S., IT Specialist, Telecommunications |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 597 insights from peers and experts to help you assess how these SurveyPro use cases fit your Customer Feedback Management needs.
Frequently Asked Questions(FAQ)
for SurveyPro
What is SurveyPro used for?
What are the top features of SurveyPro?
Who uses SurveyPro?
What are SurveyPro alternatives?
Where is SurveyPro located?
Popular Business Setting
for SurveyPro
Top Industries
- Education
- Automotive
- Telecommunications
Popular in
- Large Enterprise
- Small Business
- Mid Market
Peers used SurveyPro to Acquire customers and Improve customer satisfaction
SurveyPro Alternatives
Peer and Expert Opinion on Features
for SurveyPro
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (264) |
| Survey themes library | Read Reviews (10) |
| Personalization | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (264) |
| Survey themes library | Read Reviews (10) |
| Personalization | Read Reviews (9) |
IT and Other Capabilities
for SurveyPro
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (11) |
| Data Import | Read Reviews (43) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (11) |
| Data Import | Read Reviews (43) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (75) |
| Phone Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (75) |
| Phone Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| Chat Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (74) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (74) |
Software Failure Risk Guidance
?for SurveyPro
Overall Risk Meter
Top Failure Risks for SurveyPro
Vendor Profile Details
Company Name
Apian Software
Company Website
http://www.apian.com/HQ Location
McLean, Virginia
Employees
1-10
Social
Financials
SEED
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