Alchemer Enterprise Feedback Management Platform Overview
This is a summary of the comprehensive capabilities and benefits of Alchemer Enterprise Feedback Management Platform based on over 6478 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Alchemer Enterprise Feedback Management Platform, SmartSurvey, Qualtrics CoreXM, Sogolytics, QuestionPro Survey, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Alchemer Enterprise Feedback Management Platform is right for your needs? Our Cuspera AI engine can evaluate how Alchemer Enterprise Feedback Management Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Alchemer Enterprise Feedback Management Platform supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Market Research
- Helpdesk Management
- Communication Management
Alchemer Enterprise Feedback Management Platform can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Increase Sales & Revenue, Establish Thought Leadership, Build Brand Awareness, etc. As a solution, Alchemer Enterprise Feedback Management Platform's capabilities include Embedded Survey Forms, Personalization, Survey Themes Library, etc.
Alchemer Enterprise Feedback Management Platform was founded in 2006. Computer Software Vertical is its biggest customer base.
Reviews
"It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. " - Diane Beaudet
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Alchemer Enterprise Feedback Management Platform solved their Customer Feedback Management needs. Cuspera uses 6478 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Alchemer Enterprise Feedback Management Platform.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Market Research , as the business use cases that they have been most satisfied while using Alchemer Enterprise Feedback Management Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...SurveyGizmo we are using it in our organization for various surveys like Organization improvement, People feedback, management improvements...." Peer review by Arohi L, Senior Software Engineer, Information Technology and Services |
| Measuring CSAT |
4.93/5 ★ |
"...Customer satisfaction and internal polling are use to gain insight fast and in an easy to digest manner...." Peer review by User |
| measuring net promoter score |
4.84/5 ★ |
"...Using feedback collected through Alchemer FWI can check the pulse of the company on a continual basis leading to significant increases in metrics such as Employee Net Promoter Score (eNPS) and employee engagement...." Customer Case Studies |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys...." Peer review by Marcos Gabriel C, Vigilante |
| engaging and following up |
4.56/5 ★ |
"...I recommend that the software provides a wide range of solutions for the fulfillment of the company in which I am engaged so it is rewarding, as its manipulation and transformation of the website on which I work...." Peer review by Gustavo M, Jefe de marketing de ventas |
| Market Research |
4.92/5 ★ |
"...Using SurveyGizmo has made everything a little easier on numerous research studies...." Peer review by Devon D., Research |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.91/5 ★ |
"...SurveyGizmo we are using it in our organization for various surveys like Organization improvement, People feedback, management improvements...." Peer review by Arohi L, Senior Software Engineer, Information Technology and Services |
|
| Measuring CSAT |
4.91/5 ★ |
| measuring net promoter score |
4.91/5 ★ |
| Engaging Conversational Surveys |
4.54/5 ★ |
"...I constantly customize basic surveys to transform into all different types of tools such as, assessments, event feedback, training follow up, and other items such as employee engagement surveys...." Peer review by Marcos Gabriel C, Vigilante |
|
| engaging and following up |
4.54/5 ★ |
| Market Research |
4.92/5 ★ |
"...Using SurveyGizmo has made everything a little easier on numerous research studies...." Peer review by Devon D., Research |
|
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6478 insights from peers and experts to help you assess how these Alchemer Enterprise Feedback Management Platform use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet |
|
The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P |
|
We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Diane Beaudet Senior Manager for Customer Lifecycle Marketing Malwarebytes |
It’s not complicated, it’s easy to deploy, and I don’t need a bunch of time from our IT folks to set it up. Testimonial By Diane Beaudet |
|
Sean P Business Operations Manager DISH Networks |
The funny thing is that at the time (in 2012) we had no idea just how powerful Alchemer actually was or how much value it would bring to our organization. At face value, it just seemed like a better tool. Testimonial By Sean P |
|
Tor S Director of Organizational Development Four Winds Interactive |
We saw a 10x increase in our eNPS, putting us well above the national average for employee engagement. Testimonial By Tor S |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study PCMagRead More |
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Case Study DISH NetworkRead More |
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Case Study Four Winds InteractiveRead More |
Frequently Asked Questions(FAQ)
for Alchemer Enterprise Feedback Management Platform
What is Alchemer Enterprise Feedback Management Platform?
What is Alchemer Enterprise Feedback Management Platform used for?
What are the top features of Alchemer Enterprise Feedback Management Platform?
Who uses Alchemer Enterprise Feedback Management Platform?
What are Alchemer Enterprise Feedback Management Platform alternatives?
Where is Alchemer Enterprise Feedback Management Platform located?
Popular Business Setting
for Alchemer Enterprise Feedback Management Platform
Top Industries
- Computer Software
- Research
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Alchemer Enterprise Feedback Management Platform to Improve customer satisfaction and Acquire customers
Alchemer Enterprise Feedback Management Platform Alternatives
Peer and Expert Opinion on Features
for Alchemer Enterprise Feedback Management Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2246) |
| Personalization | Read Reviews (97) |
| Survey themes library | Read Reviews (63) |
| Dashboard | Read Reviews (57) |
| Gamification | Read Reviews (33) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (2246) |
| Personalization | Read Reviews (97) |
| Survey themes library | Read Reviews (63) |
| Dashboard | Read Reviews (57) |
| Gamification | Read Reviews (33) |
IT and Other Capabilities
for Alchemer Enterprise Feedback Management Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (278) |
| Data Import | Read Reviews (538) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (278) |
| Data Import | Read Reviews (538) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (86) |
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (73) |
| 24/7 Support | Read Reviews (759) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (86) |
| Email Support | Read Reviews (63) |
| Phone Support | Read Reviews (73) |
| 24/7 Support | Read Reviews (759) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (248) |
| Custom Reports | Read Reviews (842) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (248) |
| Custom Reports | Read Reviews (842) |
Software Failure Risk Guidance
?for Alchemer Enterprise Feedback Management Platform
Overall Risk Meter
Top Failure Risks for Alchemer Enterprise Feedback Management Platform
Vendor Profile Details
HQ Location
168 Centennial Parkway Unit #250 Louisville, CO 80027
Employees
51-100
Social
Financials
SEED
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