Sprinklr Service Overview
This is a summary of the comprehensive capabilities and benefits of Sprinklr Service based on over 384 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Sprinklr Service, SmartSurvey, Zoho Survey, Verint Messaging, Tall Bob, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Sprinklr Service is right for your needs? Our Cuspera AI engine can evaluate how Sprinklr Service fits your specific business needs, industry, and context. Get your personalized assessment report today.
Sprinklr Service supports business activities such as:
- Engagement Management
- Social Media Management
- Customer Feedback Management
- Communication Management
- Advertisement
Sprinklr Service can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Build Brand Awareness, and Improve Digital And Social Presence. It can help manage these activities if you use Social Media and E-Mail for these needs. As a solution, Sprinklr Service's capabilities include Dashboard, Alerts: Popups & Notifications, and Personalization.
Sprinklr Service was founded in 2009. Computer Software Vertical is its biggest customer base.
Reviews
"The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform f...or customer experience management.” " - Ravi Mitra
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Sprinklr Service solved their Help Desk needs. Cuspera uses 384 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Sprinklr Service.
Use Cases
Peers recommend Engagement Management , Social Media Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Sprinklr Service.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media |
4.73/5 ★ |
"...Less Appropriate for Lead generation as the platform is not fully integrated in our environment with CRM and Marketing Automation tools which would increase our team productivity and also the quality of our customers interactions...." Peer review by Director in Marketing |
| engaging and following up |
4.38/5 ★ |
"...This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right people...." Testimonial by Manolo Winkler, Head of Global Social Media, Acer |
| Social Media Management with Social Media |
4.85/5 ★ |
"...Its functions of labeling publications, reports and social listening are incredibly powerful...." Peer review by Nelly J, Customer Support Professional |
| social media analytics |
4.62/5 ★ |
"...Its functions of labeling publications, reports and social listening are incredibly powerful...." Peer review by Nelly J, Customer Support Professional |
| engaging on social media |
4.16/5 ★ |
"...Huge benefits in social care response times across all channels...." Peer review by Administrator |
| monitoring social media |
3.42/5 ★ |
"...This provides a great way to monitor Social Servicing interactions...." Peer review by User |
| scheduling post to social media |
3.42/5 ★ |
"...It's also used by the Marketing arm of Social Care to schedule posts...." Peer review by Employee in Customer Service |
| managing social media account |
3.42/5 ★ |
"...It gives us, as a social media team, live access to our social media accounts...." Peer review by User |
| Customer Feedback Management |
3.95/5 ★ |
"...Sprinklr Modern Care aims to help companies achieve the following: Quickly respond to customers and ensure customer satisfaction...." Peer review |
| measuring customer satisfaction |
3.54/5 ★ |
"...Sprinklr Modern Care aims to help companies achieve the following: Quickly respond to customers and ensure customer satisfaction...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media |
4.73/5 ★ |
"...Less Appropriate for Lead generation as the platform is not fully integrated in our environment with CRM and Marketing Automation tools which would increase our team productivity and also the quality of our customers interactions...." Peer review by Director in Marketing |
|
| engaging and following up |
4.73/5 ★ |
| Social Media Management with Social Media |
4.85/5 ★ |
"...Its functions of labeling publications, reports and social listening are incredibly powerful...." Peer review by Nelly J, Customer Support Professional |
|
| social media analytics |
4.85/5 ★ |
| engaging on social media |
4.85/5 ★ |
| monitoring social media |
4.85/5 ★ |
| scheduling post to social media |
4.85/5 ★ |
| managing social media account |
4.85/5 ★ |
| Customer Feedback Management |
3.95/5 ★ |
"...Sprinklr Modern Care aims to help companies achieve the following: Quickly respond to customers and ensure customer satisfaction...." Peer review |
|
| measuring customer satisfaction |
3.95/5 ★ |
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 384 insights from peers and experts to help you assess how these Sprinklr Service use cases fit your Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
|
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
|
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ravi Mitra Social Media Manager TSB Bank |
The thing I enjoy the most about the Sprinklr platform is that it’s coupled with that AI engine that runs through the entire product suite. It’s empowering. And when you combine Advertising with Listening and Care, you get that 360-degree platform for customer experience management.” Testimonial By Ravi Mitra |
|
Manolo Winkler Head of Global Social Media Acer |
We now have full visibility of what each market is doing, connecting different aspects from social listening to customer service metrics and creative performance on one platform. This allows us to make key decisions that are backed by data in real-time, which is so powerful to engage the right peop...le. These integrated aspects of the platform are what makes Sprinklr so appealing for us. |
|
Kristin Puckett Senior Director of Social Media Strategy and Brand Brookdale Senior Living |
Having a local social media presence is a point of difference for us. Our competitors don’t invest in local because it requires quite a bit of resources, time, and effort. We’re the largest provider in the industry so we believe the investment positions us as a leader in the category. Testimonial By Kristin Puckett |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Denver International AirportRead More |
|
Case Study YG EntertainmentRead More |
|
Case Study WalkMeRead More |
Popular Business Setting
for Sprinklr Service
Top Industries
- Computer Software
- Marketing and Advertising
- Consumer Services
Popular in
- Large Enterprise
- Enterprise
- Small Business
Peers used Sprinklr Service to Enhance customer relationships and Acquire customers
Sprinklr Service Alternatives
Peer and Expert Opinion on Features
for Sprinklr Service
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (10) |
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (13) |
| Alerts: popups & Notifications | Read Reviews (10) |
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Sprinklr Service
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (36) |
| Data Export | Read Reviews (19) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (74) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (74) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (6) |
| Phone Support | Read Reviews (6) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (11) |
| Custom Reports | Read Reviews (52) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Sprinklr Service
Overall Risk Meter
Top Failure Risks for Sprinklr Service
Vendor Profile Details
HQ Location
29 West 35th Street, 7th Floor, New York, NY 10001 USA
Employees
1001-5000
Social
Financials
PRIVATE
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