Slack Overview
This is a summary of the comprehensive capabilities and benefits of Slack based on over 68322 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Slack, Microsoft Teams, Yammer, Workplace from Meta, Salesforce Anywhere, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Slack is right for your needs? Our Cuspera AI engine can evaluate how Slack fits your specific business needs, industry, and context. Get your personalized assessment report today.
Slack supports business activities such as:
- Collaboration
- Communication Management
- Content Management
- Sales Document Management
- Engagement Management
Slack can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve Visibility, etc. It can help manage these activities if you use Chat Slack and E-Mail for these needs. As a solution, Slack's capabilities include Alerts: Popups & Notifications, Personalization, Bot, etc.
Slack was founded in 2009. Computer Software Vertical is its biggest customer base.
Reviews
"When anyone wants insight or advice, they can raise their hand and also give feedback in Slack. It’s a great way for everyone to see what’s happening and keep up transparency at Sharesies. " - Brooke Roberts
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using Slack.
Use Cases
Peers recommend Collaboration , Communication Management , Content Management , as the business use cases that they have been most satisfied while using Slack.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Chat and Slack |
4.41/5 ★ |
"...We are using instant messaging, document sharing and even conference call to communicate and work on a number of projects...." Peer review by Andrey Perepelitsyn, Microsoft SQL Server DBA, DBI |
| Communication Management with Chat, Slack and E-Mail |
4.28/5 ★ |
"...I have used slack to manage communications between a small team of designers and developers and, often, the client or stakeholders...." Peer review by Brendon Bushman, Designer and Project Manager, University of Minnesota-Morris |
| sending & publishing communications |
4.23/5 ★ |
"...It's helped to also send less emails that pertain to something that can easily be communicated via Slack. ...." Peer review by Debbie B., Product Services Manager, Health, Wellness and Fitness |
| tracking & monitoring communications |
3.77/5 ★ |
"...On the other hand, Sathish, CEO of Limecall, is using Slack to track sales calls: Besides various channels for each particular projects and departments, we're also using Slack to track lead scoring, missed calls and lead opportunities...." 16 ways of using Slack you probably didn't know [31 experts' opinions] |
| Content Management with Chat and Slack |
4.66/5 ★ |
"...You can chat with your team, keep a history of those chats, design things, even create separate channels to share content...." Peer review |
| content sharing |
4.70/5 ★ |
"...As the Lyft Business division has grown, traditional document sharing, email and messaging apps have been unable to keep up...." Case Study Lyft |
| content publishing |
4.69/5 ★ |
"...-can upload content from google drive or local pc...." Peer review by Verified Reviewer, Computer & Network Security |
| content curation |
4.68/5 ★ |
"...The GaryVee Content Model Slack Frame.io Kareem s article on creating episodic content Oversubscribed by Daniel..." How to create content at scale |
| searching for content |
3.45/5 ★ |
"...Seamless integration with other apps like JIRA, Google Drive, Dropbox etc Best in class content search functionality Widely accepted by information technology industry Suitable for Open Source Project collaboration. ...." Peer review by Uday P., Senior Development Engineer, Computer Software |
| content tracking |
3.84/5 ★ |
"...You can sync a channel to an RSS feed so that you can monitor content...." Peer review by User |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Chat and Slack |
4.41/5 ★ |
"...We are using instant messaging, document sharing and even conference call to communicate and work on a number of projects...." Peer review by Andrey Perepelitsyn, Microsoft SQL Server DBA, DBI |
|
| Communication Management with Chat, Slack and E-Mail |
4.28/5 ★ |
"...I have used slack to manage communications between a small team of designers and developers and, often, the client or stakeholders...." Peer review by Brendon Bushman, Designer and Project Manager, University of Minnesota-Morris |
|
| sending & publishing communications |
4.28/5 ★ |
| tracking & monitoring communications |
4.28/5 ★ |
| Content Management with Chat and Slack |
4.66/5 ★ |
"...You can chat with your team, keep a history of those chats, design things, even create separate channels to share content...." Peer review |
|
| content sharing |
4.66/5 ★ |
| content publishing |
4.66/5 ★ |
| content curation |
4.66/5 ★ |
| searching for content |
4.66/5 ★ |
| content tracking |
4.66/5 ★ |
91+ more Business Use Cases
Our AI advisor, Wyz, harnessed 68322 insights from peers and experts to help you assess how these Slack use cases fit your Team Collaboration needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
When anyone wants insight or advice, they can raise their hand and also give feedback in Slack. It’s a great way for everyone to see what’s happening and keep up transparency at Sharesies. Testimonial By Brooke Roberts |
|
As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provide the best experience back to our customer base. I...t is an essential tool. |
|
Slack has been integral to our journey as we’ve gone from an idea, to launching Australia’s most-loved digital bank, to completely dominating the landscape that we created. Testimonial By Chris Aitchison |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Brooke Roberts co-founder and co-CEO Sharesies |
When anyone wants insight or advice, they can raise their hand and also give feedback in Slack. It’s a great way for everyone to see what’s happening and keep up transparency at Sharesies. Testimonial By Brooke Roberts |
|
Chloe Dean Customer Success Manager Onfido |
As a customer success manager, I want to deliver answers to customers quickly, with expert input from across the business. Being able to quickly bring the right people from across the organisation into one place to share knowledge helps me to provide the best experience back to our customer base. I...t is an essential tool. |
|
Chris Aitchison Head of Technology Up |
Slack has been integral to our journey as we’ve gone from an idea, to launching Australia’s most-loved digital bank, to completely dominating the landscape that we created. Testimonial By Chris Aitchison |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study GympassRead More |
|
|
Case Study SharesiesRead More |
|
Case Study CityscootRead More |
Frequently Asked Questions(FAQ)
for Slack
What is Slack?
What is Slack used for?
What are the top features of Slack?
Who uses Slack?
What are Slack alternatives?
Where is Slack located?
Popular Business Setting
for Slack
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Slack to Improve internal communications and Acquire customers
Slack Alternatives
Peer and Expert Opinion on Features
for Slack
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (5923) |
| Personalization | Read Reviews (2881) |
| bot | Read Reviews (1494) |
| Widgets | Read Reviews (506) |
| Recording | Read Reviews (482) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (5923) |
| Personalization | Read Reviews (2881) |
| bot | Read Reviews (1494) |
| Widgets | Read Reviews (506) |
| Recording | Read Reviews (482) |
IT and Other Capabilities
for Slack
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5709) |
| Data Export | Read Reviews (3452) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5709) |
| Data Export | Read Reviews (3452) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (467) |
| Email Support | Read Reviews (557) |
| Phone Support | Read Reviews (652) |
| 24/7 Support | Read Reviews (5583) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (467) |
| Email Support | Read Reviews (557) |
| Phone Support | Read Reviews (652) |
| 24/7 Support | Read Reviews (5583) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
Software Failure Risk Guidance
?for Slack
Overall Risk Meter
Top Failure Risks for Slack
Vendor Profile Details
HQ Location
500 Howard Street San Francisco, CA, 94105
Employees
1001-5000
Social
Financials
SERIES H
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