Slack Overview
This is a summary of the comprehensive capabilities and benefits of Slack based on over 68322 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Slack, Microsoft Teams, Yammer, Workplace from Meta, Salesforce Anywhere, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Slack is right for your needs? Our Cuspera AI engine can evaluate how Slack fits your specific business needs, industry, and context. Get your personalized assessment report today.
Slack supports business activities such as:
- Collaboration
- Communication Management
- Content Management
- Sales Document Management
- Engagement Management
Slack can help you with many business goals, such as Improve Internal Communications, Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve Visibility, etc. It can help manage these activities if you use Chat Slack and E-Mail for these needs. As a solution, Slack's capabilities include Alerts: Popups & Notifications, Personalization, Bot, etc.
Slack was founded in 2009. Computer Software Vertical is its biggest customer base.
Reviews
"With Slack, incident resolution times have come right down. We’re now talking about a matter of minutes, rather than hours. " - Rachel Booth
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Slack solved their Team Collaboration needs. Cuspera uses 68322 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.
Business Priorities
Improve Internal Communications and Acquire Customers are the most popular business priorities peers achieved using Slack.
Use Cases
Peers recommend Collaboration , Communication Management , Content Management , as the business use cases that they have been most satisfied while using Slack.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Chat and Slack |
4.41/5 ★ |
"...I enjoy the ability to connect for phone or video conferencing with an individual or set of individuals...." Peer review by JP R, Director of Sales, Management Consulting |
| Communication Management with Chat, Slack and E-Mail |
4.28/5 ★ |
"...It saves SO much time simply slacking someone directly over sending them an email and waiting for a response...." Peer review by Jonathan H., Labor Coordinator, Events Services |
| sending & publishing communications |
4.23/5 ★ |
"...You can send files, direct messages or post in a general chat room for everyone to see...." Peer review by Lex M., Senior Accounting Manager, Accounting |
| tracking & monitoring communications |
3.77/5 ★ |
"...Keeping track of messages, tasks, and documents is very easy with Slack! ...." Peer review by Frances S., Admissions Intern, Education |
| Content Management with Chat and Slack |
4.66/5 ★ |
"...We use Slack to discuss about various tasks as well as share the documents and code...." Peer review by Manish B, Software Engineer, Computer Software |
| content sharing |
4.70/5 ★ |
"...The fact that you can set up different chat rooms, upload documents and share news links...." Peer review by Greg Z., Offer Marketing Specialist, Telecommunications |
| content publishing |
4.69/5 ★ |
"...All content posted on Slack should be considered to be in the public domain. ..." Homeworking: useful online tools |
| content curation |
4.68/5 ★ |
"...Content Options abound for marketers looking to create and optimize content...." Here's Everything You Need in Your 2020 Tech Stack - Business 2 Community plus 1 more |
| searching for content |
3.45/5 ★ |
"...- Boost the productivity of my team members - Able to do fun chat on slack, thus reducing stress during work - Easy to communicate with team members at any time and anywhere. - Able to search any content of any team member by using 'search' option - Good quality of voice and video call feature - Easy to switch from one channel to another - Easy to hide channel - Able to create own keyboard shortcuts for faster and smoother work..." Peer review by Prithviraj Janugade |
| content tracking |
3.84/5 ★ |
"...+ Basecamp Online proofing provides excellent task assignments and tracking around content changes, but creative teams also rely on project management platforms like Basecamp and Asana to manage overall project tasks beyond content review...." Using Slack with Ziflow to Reduce Email in Marketing Project Communications |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Chat and Slack |
4.41/5 ★ |
"...I enjoy the ability to connect for phone or video conferencing with an individual or set of individuals...." Peer review by JP R, Director of Sales, Management Consulting |
|
| Communication Management with Chat, Slack and E-Mail |
4.28/5 ★ |
"...It saves SO much time simply slacking someone directly over sending them an email and waiting for a response...." Peer review by Jonathan H., Labor Coordinator, Events Services |
|
| sending & publishing communications |
4.28/5 ★ |
| tracking & monitoring communications |
4.28/5 ★ |
| Content Management with Chat and Slack |
4.66/5 ★ |
"...We use Slack to discuss about various tasks as well as share the documents and code...." Peer review by Manish B, Software Engineer, Computer Software |
|
| content sharing |
4.66/5 ★ |
| content publishing |
4.66/5 ★ |
| content curation |
4.66/5 ★ |
| searching for content |
4.66/5 ★ |
| content tracking |
4.66/5 ★ |
91+ more Business Use Cases
Our AI advisor, Wyz, harnessed 68322 insights from peers and experts to help you assess how these Slack use cases fit your Team Collaboration needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Slack, incident resolution times have come right down. We’re now talking about a matter of minutes, rather than hours. Testimonial By Rachel Booth |
|
Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed. Testimonial By Chetty Arun |
|
Given the pace of the content creation for all of our different brands, being secretive does not benefit anyone. Slack has really allowed us to encourage openness and transparency. Testimonial By Aya Kanai |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Rachel Booth Co-Founder and Senior Product Manager Mettle |
With Slack, incident resolution times have come right down. We’re now talking about a matter of minutes, rather than hours. Testimonial By Rachel Booth |
|
Chetty Arun Director of Design Razorpay |
Having Slack as a communication platform has helped us in making sure that we are there for our customers with the right information at the right time, with the right speed. Testimonial By Chetty Arun |
|
Aya Kanai Editor in Chief of Marie Claire Hearst Magazines |
Given the pace of the content creation for all of our different brands, being secretive does not benefit anyone. Slack has really allowed us to encourage openness and transparency. Testimonial By Aya Kanai |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study Cole HaanRead More |
|
Case Study LyftRead More |
|
Case Study Le WagonRead More |
Frequently Asked Questions(FAQ)
for Slack
What is Slack?
What is Slack used for?
What are the top features of Slack?
Who uses Slack?
What are Slack alternatives?
Where is Slack located?
Popular Business Setting
for Slack
Top Industries
- Computer Software
- Information Technology and Services
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Slack to Improve internal communications and Acquire customers
Slack Alternatives
Peer and Expert Opinion on Features
for Slack
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (5923) |
| Personalization | Read Reviews (2881) |
| bot | Read Reviews (1494) |
| Widgets | Read Reviews (506) |
| Recording | Read Reviews (482) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (5923) |
| Personalization | Read Reviews (2881) |
| bot | Read Reviews (1494) |
| Widgets | Read Reviews (506) |
| Recording | Read Reviews (482) |
IT and Other Capabilities
for Slack
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5709) |
| Data Export | Read Reviews (3452) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (5709) |
| Data Export | Read Reviews (3452) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (467) |
| Email Support | Read Reviews (557) |
| Phone Support | Read Reviews (652) |
| 24/7 Support | Read Reviews (5583) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (467) |
| Email Support | Read Reviews (557) |
| Phone Support | Read Reviews (652) |
| 24/7 Support | Read Reviews (5583) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (212) |
| Custom Reports | Read Reviews (3108) |
| Analytics | Read Reviews (511) |
Software Failure Risk Guidance
?for Slack
Overall Risk Meter
Top Failure Risks for Slack
Vendor Profile Details
HQ Location
500 Howard Street San Francisco, CA, 94105
Employees
1001-5000
Social
Financials
SERIES H
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