Salesforce Chatter Overview
This is a summary of the comprehensive capabilities and benefits of Salesforce Chatter based on over 3682 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Salesforce Chatter, Bitrix24, Smartsheet, Parsable, Egnyte, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Salesforce Chatter is right for your needs? Our Cuspera AI engine can evaluate how Salesforce Chatter fits your specific business needs, industry, and context. Get your personalized assessment report today.
Salesforce Chatter supports business activities such as:
- Collaboration
- Communication Management
- Engagement Management
- Content Management
- Sales Document Management
Salesforce Chatter can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use E-Mail for these needs. As a solution, Salesforce Chatter's capabilities include Alerts: Popups & Notifications, Recording, Personalization, etc.
Salesforce Chatter was founded in 1999. Information Technology and Services Vertical is its biggest customer base.
Reviews
"Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision ...for the future. " - Tuomas Pyyhtia
Cuspera Reviews
16 buyers and buying teams have used Cuspera to assess how well Salesforce Chatter solved their Collaboration and Productivity needs. Cuspera uses 3682 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.
Business Priorities
Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using Salesforce Chatter.
Use Cases
Peers recommend Collaboration , Communication Management , Engagement Management , as the business use cases that they have been most satisfied while using Salesforce Chatter.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration |
4.84/5 ★ |
"...Chatter is used organization-wide at our location and is the provided chat collaboration platform...." Peer review by Manager in Other |
| Communication Management with E-Mail |
4.35/5 ★ |
"...i love being able to chatter someone without sending an email...." Peer review by Dan C, Senior Sals Operations |
| sending & publishing communications |
4.15/5 ★ |
"...Create and Share Links to Chatter Files Allows the user to Share a Chatter file with anyone by creating a file link and sending it via email or IM.Create..." User profile permission explanation |
| tracking & monitoring communications |
4.28/5 ★ |
"...Used chatter to share project updates privately,to group members,or to all followers and then track comments on message thread...." Peer review by Sonal A, Software Engineer |
| Engagement Management |
4.18/5 ★ |
"...The sales team also uses to stay on top of day-to-day business and customer interaction...." Case Study Loop & Tie |
| engaging and following up |
4.20/5 ★ |
"...We use Salesforce.com heavily in my organization with many different business functions engaging with SFDC...." Peer review by Program Manager in Customer Service |
| engaging with scheduling & cadence |
1.55/5 ★ |
"...Tap into your existing communication channels (e.g., Chatter, Slack, current meeting cadences, etc.) to keep the flow of information accessible in familiar places...." 3 Critical Steps to Facilitating a Successful Move to Lightning |
| PEER EXPERIENCES | |
|---|---|
| Collaboration |
4.84/5 ★ |
"...Chatter is used organization-wide at our location and is the provided chat collaboration platform...." Peer review by Manager in Other |
|
| Communication Management with E-Mail |
4.35/5 ★ |
"...i love being able to chatter someone without sending an email...." Peer review by Dan C, Senior Sals Operations |
|
| sending & publishing communications |
4.35/5 ★ |
| tracking & monitoring communications |
4.35/5 ★ |
| Engagement Management |
4.18/5 ★ |
"...The sales team also uses to stay on top of day-to-day business and customer interaction...." Case Study Loop & Tie |
|
| engaging and following up |
4.18/5 ★ |
| engaging with scheduling & cadence |
4.18/5 ★ |
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3682 insights from peers and experts to help you assess how these Salesforce Chatter use cases fit your Collaboration and Productivity needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia |
|
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence |
|
Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tuomas Pyyhtia Solution Owner, Field Service Operations KONE |
Salesforce as a technology platform has proven its adaptability. It’s been shown that we can build many services and solutions on it that offer extra value for our internal users, customers, and ultimate end users. It’s a central part of our vision for the future. Testimonial By Tuomas Pyyhtia |
|
Patrick Spence CEO Sonos |
There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer. Testimonial By Patrick Spence |
|
Rob Birse Vice President, Global Advanced Analytics, AI, and B2B Ecommerce Kellogg |
Data is foundational, but it is only the beginning of the journey. We’re moving advanced analytics right to the forefront of our engagement strategy. Testimonial By Rob Birse |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study KONERead More |
|
Case Study IBMRead More |
|
Case Study BetterUpRead More |
Frequently Asked Questions(FAQ)
for Salesforce Chatter
What is Salesforce Chatter?
What is Salesforce Chatter used for?
What are the top features of Salesforce Chatter?
Who uses Salesforce Chatter?
What are Salesforce Chatter alternatives?
Where is Salesforce Chatter located?
Popular Business Setting
for Salesforce Chatter
Top Industries
- Information Technology and Services
- Manufacturing
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Salesforce Chatter to Improve internal communications and Enhance customer relationships
Salesforce Chatter Alternatives
Peer and Expert Opinion on Features
for Salesforce Chatter
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (213) |
| Recording | Read Reviews (212) |
| Personalization | Read Reviews (142) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (16) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (213) |
| Recording | Read Reviews (212) |
| Personalization | Read Reviews (142) |
| Dashboard | Read Reviews (33) |
| Ticketing | Read Reviews (16) |
IT and Other Capabilities
for Salesforce Chatter
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (301) |
| Data Import | Read Reviews (485) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (301) |
| Data Import | Read Reviews (485) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Phone Support | Read Reviews (22) |
| Email Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (35) |
| Phone Support | Read Reviews (22) |
| Email Support | Read Reviews (29) |
| 24/7 Support | Read Reviews (300) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (81) |
| Custom Reports | Read Reviews (222) |
Software Failure Risk Guidance
?for Salesforce Chatter
Overall Risk Meter
Top Failure Risks for Salesforce Chatter
Vendor Profile Details
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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