Coveo Overview
This is a summary of the comprehensive capabilities and benefits of Coveo based on over 781 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Coveo, Kitewheel, RichRelevance, Algonomy Omnichannel Personalization, etc., all belong to a category of solutions that help Personalization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Coveo is right for your needs? Our Cuspera AI engine can evaluate how Coveo fits your specific business needs, industry, and context. Get your personalized assessment report today.
Coveo supports business activities such as:
- Content Management
- Engagement Management
- Knowledge Management
- Training & Onboarding
- Products & Pricelist Management
Coveo can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Enter New Markets Internationally Or Locally, Improve Brand Engagement, etc. It can help manage these activities if you use Website User Generated Content and Blogs for these needs. As a solution, Coveo's capabilities include Personalization, Predictive Search, Recording, etc.
Coveo was founded in 2005. Computer Software Vertical is its biggest customer base.
Reviews
"Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. " - Anna Dorbyk
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Coveo solved their Personalization needs. Cuspera uses 781 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Personalization needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Coveo.
Use Cases
Peers recommend Content Management , Engagement Management , Knowledge Management , as the business use cases that they have been most satisfied while using Coveo.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Content Management |
4.68/5 ★ |
"...At the same time, they are subject matter experts in Knowledge & Content Management, while also having strong Coveo technical skills. ..." How Will You Fight Churn With Firefighters or Power Yoga? (Part 1) |
searching for content |
4.37/5 ★ |
"...However, search and content teams weren t getting the insights they needed to understand where search journeys were dropping off, which queries were performing well, and where there were content gaps...." Case Study Acuity Brands |
content curation |
3.66/5 ★ |
"...Through Coveo s search analytics, it was easy to show agents that the content they created had a real, meaningful impact on their day-to-day lives...." Case Study Medallia |
Engagement Management with Website |
4.69/5 ★ |
"...This is much more than a support portal or case deflection tactic; it s an engagement strategy...." Coveo Announces the Launch of its AI-Powered Community Coveo Connect |
engaging and following up |
4.57/5 ★ |
"...Additionally, click-through and user engagement are on the ups thanks to proactive and predictive recommendations...." Case Study Informatica |
Knowledge Management with User Generated Content and Blogs |
3.74/5 ★ |
"...Chris Jones Medallia will continue to leverage Coveo to remove the barriers that limit knowledge sharing with those who need it, primarily agents who are working to resolve a case and the stakeholders who are submitting cases...." Case Study Medallia |
sharing knowledge |
3.20/5 ★ |
"...Chris Jones Medallia will continue to leverage Coveo to remove the barriers that limit knowledge sharing with those who need it, primarily agents who are working to resolve a case and the stakeholders who are submitting cases...." Case Study Medallia |
PEER EXPERIENCES | |
---|---|
Content Management |
4.68/5 ★ |
"...At the same time, they are subject matter experts in Knowledge & Content Management, while also having strong Coveo technical skills. ..." How Will You Fight Churn With Firefighters or Power Yoga? (Part 1) |
|
searching for content |
4.68/5 ★ |
content curation |
4.68/5 ★ |
Engagement Management with Website |
4.69/5 ★ |
"...This is much more than a support portal or case deflection tactic; it s an engagement strategy...." Coveo Announces the Launch of its AI-Powered Community Coveo Connect |
|
engaging and following up |
4.69/5 ★ |
Knowledge Management with User Generated Content and Blogs |
3.74/5 ★ |
"...Chris Jones Medallia will continue to leverage Coveo to remove the barriers that limit knowledge sharing with those who need it, primarily agents who are working to resolve a case and the stakeholders who are submitting cases...." Case Study Medallia |
|
sharing knowledge |
3.74/5 ★ |
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 781 insights from peers and experts to help you assess how these Coveo use cases fit your Personalization needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk |
|
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf |
|
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack |
CUSTOMERS | TESTIMONIALS |
---|---|
Anna Dorbyk Global Director, Channels Manulife |
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience and channel enhancements. Testimonial By Anna Dorbyk |
Kathryn Wendorf Senior Manager, Integrated Content Acuity Brands |
Our site is set up like a B2C site although we’re B2B. Our customers are consumers. They’re on the internet all day long, so we want to make sure that we give that same experience, even though they’re searching our site for their jobs. Testimonial By Kathryn Wendorf |
Kennen Warmack Director of Support Medallia |
Putting knowledge at the center of that is so vital to creating a scalable support organization. With incredibly fast ramp-up, you can have people being proficient in no time when they have such easy access. Testimonial By Kennen Warmack |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study Dell TechnologiesRead More |
|
Case Study InformaticaRead More |
|
Case Study ManulifeRead More |
Frequently Asked Questions(FAQ)
for Coveo
What is Coveo?
What is Coveo used for?
What are the top features of Coveo?
Who uses Coveo?
What are Coveo alternatives?
Where is Coveo located?
Popular Business Setting
for Coveo
Top Industries
- Computer Software
- Mechanical or Industrial Engineering
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
- Small Business
Coveo Alternatives
Peer and Expert Opinion on Features
for Coveo
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (48) |
Predictive search | Read Reviews (12) |
Recording | Read Reviews (8) |
Ticketing | Read Reviews (6) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Personalization | Read Reviews (48) |
Predictive search | Read Reviews (12) |
Recording | Read Reviews (8) |
Ticketing | Read Reviews (6) |
IT and Other Capabilities
for Coveo
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (29) |
Data Export | Read Reviews (20) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (29) |
Data Export | Read Reviews (20) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (115) |
Phone Support | Read Reviews (8) |
Email Support | Read Reviews (8) |
Chat Support | Read Reviews (8) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (115) |
Phone Support | Read Reviews (8) |
Email Support | Read Reviews (8) |
Chat Support | Read Reviews (8) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (119) |
Custom Reports | Read Reviews (67) |
Analytics | Read Reviews (75) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (119) |
Custom Reports | Read Reviews (67) |
Analytics | Read Reviews (75) |
Software Failure Risk Guidance
?for Coveo
Overall Risk Meter
Top Failure Risks for Coveo
Vendor Profile Details
HQ Location
415 Mission St, 37th Floor, San Francisco, CA 94105, United States
Employees
251-500
Social
Financials
PRIVATE