QEval Overview
This is a summary of the comprehensive capabilities and benefits of QEval based on over 152 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
QEval, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if QEval is right for your needs? Our Cuspera AI engine can evaluate how QEval fits your specific business needs, industry, and context. Get your personalized assessment report today.
QEval supports business activities such as:
- Coaching
- Engaging And Following Up
- Engaging On Social Media
- Helpdesk Management
- Workflow Management
QEval can help you with many business goals, such as Improve Efficiency, and Increase Sales & Revenue. It can help manage these activities if you use Social Media Chat E-Mail etc. for these needs. As a solution, QEval's capabilities include Alerts: Popups & Notifications.
QEval Oil & Energy Vertical is its biggest customer base.
Reviews
"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well QEval solved their Contact Center Software needs. Cuspera uses 152 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using QEval.
Use Cases
Peers recommend Coaching , Engaging And Following Up , Engaging On Social Media , as the business use cases that they have been most satisfied while using QEval.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Coaching |
4.80/5 ★ |
"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...." Peer review |
Engaging And Following Up |
4.45/5 ★ |
"...Quality Agent Engagement Analytics Notification Calibration Integration & Security Quality Complete Workflow Process Support...." QEval Home |
Engaging On Social Media with Social Media, Chat, E-Mail and Phone Calls |
4.28/5 ★ |
"...Evaluate phone calls, emails, chat, social media responses, complaint handling, and many more...." QEval Home |
PEER EXPERIENCES | |
---|---|
Coaching |
4.80/5 ★ |
"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...." Peer review |
|
Engaging And Following Up |
4.45/5 ★ |
"...Quality Agent Engagement Analytics Notification Calibration Integration & Security Quality Complete Workflow Process Support...." QEval Home |
|
Engaging On Social Media with Social Media, Chat, E-Mail and Phone Calls |
4.28/5 ★ |
"...Evaluate phone calls, emails, chat, social media responses, complaint handling, and many more...." QEval Home |
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 152 insights from peers and experts to help you assess how these QEval use cases fit your Contact Center Software needs.
Popular Business Setting
for QEval
Top Industries
- Oil & Energy
- Education
- Utilities
Popular in
- Mid Market
Peer and Expert Opinion on Features
for QEval
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (11) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Alerts: popups & Notifications | Read Reviews (11) |
IT and Other Capabilities
for QEval
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (18) |
Data Export | Read Reviews (14) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (18) |
Data Export | Read Reviews (14) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (15) |
Phone Support | Read Reviews (9) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (15) |
Phone Support | Read Reviews (9) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (32) |
Analytics | Read Reviews (10) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (32) |
Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for QEval
Top Failure Risks for QEval
Vendor Profile Details
Company Name
Etech Global Services
Company Website
https://www.enterice.com/index.aspxHQ Location
1903 Berry Drive, Nacogdoches, Texas 75964 , US
Employees
11-50
Social
Financials
NA