QEval Overview

This is a summary of the comprehensive capabilities and benefits of QEval based on over 152 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

QEval, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if QEval is right for your needs? Our Cuspera AI engine can evaluate how QEval fits your specific business needs, industry, and context. Get your personalized assessment report today.

QEval supports business activities such as:

  • Coaching
  • Engaging And Following Up
  • Engaging On Social Media
  • Helpdesk Management
  • Workflow Management

QEval can help you with many business goals, such as Improve Efficiency, and Increase Sales & Revenue. It can help manage these activities if you use Social Media Chat E-Mail etc. for these needs. As a solution, QEval's capabilities include Alerts: Popups & Notifications.

QEval Oil & Energy Vertical is its biggest customer base.

Reviews

"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...." Peer review

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well QEval solved their Contact Center Software needs. Cuspera uses 152 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Improve Efficiency and Increase Sales & Revenue are the most popular business priorities peers achieved using QEval.

Use Cases

Peers recommend Coaching , Engaging And Following Up , Engaging On Social Media , as the business use cases that they have been most satisfied while using QEval.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Coaching

4.80/5 ★

Read Reviews (12)

"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...."
Engaging And Following Up

4.45/5 ★

Read Reviews (8)

"...Quality Agent Engagement Analytics Notification Calibration Integration & Security Quality Complete Workflow Process Support...." QEval Home
Engaging On Social Media with Social Media, Chat, E-Mail and Phone Calls

4.28/5 ★

Read Reviews (7)

"...Evaluate phone calls, emails, chat, social media responses, complaint handling, and many more...." QEval Home
PEER EXPERIENCES
Coaching

4.80/5 ★

Read Reviews (12)

"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...." Peer review
Engaging And Following Up

4.45/5 ★

Read Reviews (8)

"...Quality Agent Engagement Analytics Notification Calibration Integration & Security Quality Complete Workflow Process Support...." QEval Home
Engaging On Social Media with Social Media, Chat, E-Mail and Phone Calls

4.28/5 ★

Read Reviews (7)

"...Evaluate phone calls, emails, chat, social media responses, complaint handling, and many more...." QEval Home

5+ more Business Use Cases

Our AI advisor, Wyz, harnessed 152 insights from peers and experts to help you assess how these QEval use cases fit your Contact Center Software needs.

Based on peer insights

Cuspera recommends QEval for

Use Cases Coaching , Engaging And Following Up , Engaging On Social Media
Medium Social Media, Chat, E-Mail
Features Alerts: Popups & Notifications
Business Priorities Improve Efficiency, Increase Sales & Revenue
Industries Oil & Energy, Education, Utilities

Popular Business Setting

for QEval

Top Industries

  • Oil & Energy
  • Education
  • Utilities

Popular in

  • Mid Market

Peers used QEval to Improve efficiency and Increase sales & revenue

Peer and Expert Opinion on Features

for QEval

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.03/5 ★

Read Reviews (11)
FEATURES RATINGS AND REVIEWS
Alerts: popups & Notifications

4.03/5 ★

Read Reviews (11)

IT and Other Capabilities

for QEval

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.94/5 ★

Read Reviews (18)
Data Export

3.85/5 ★

Read Reviews (14)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.94/5 ★

Read Reviews (18)
Data Export

3.85/5 ★

Read Reviews (14)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.50/5 ★

Read Reviews (15)
Phone Support

4.34/5 ★

Read Reviews (9)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.50/5 ★

Read Reviews (15)
Phone Support

4.34/5 ★

Read Reviews (9)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (32)
Analytics

4.02/5 ★

Read Reviews (10)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (32)
Analytics

4.02/5 ★

Read Reviews (10)

Software Failure Risk Guidance

?

for QEval

Top Failure Risks for QEval

Vendor Profile Details

Company Name

Etech Global Services

HQ Location

1903 Berry Drive, Nacogdoches, Texas 75964 , US

Employees

11-50

Social

Financials

NA