Pure Chat Overview
This is a summary of the comprehensive capabilities and benefits of Pure Chat based on over 1919 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Pure Chat, Tawk.to, HappyFox Live Chat, Chatlio, Liveperson LiveEngage, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Pure Chat is right for your needs? Our Cuspera AI engine can evaluate how Pure Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Pure Chat supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Contact List Management
- Generation Of New Leads
Pure Chat can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve Internal Communications, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat Website E-Mail etc. for these needs. As a solution, Pure Chat's capabilities include Alerts: Popups & Notifications, Personalization, Widgets, etc.
Pure Chat was founded in 2012. Computer Software Vertical is its biggest customer base.
Reviews
"...Pure Chat has definitely helped me engage and convert leads that we otherwise may not have interacted with our organization...." Peer review by Zach S., Retail
Cuspera Reviews
12 buyers and buying teams have used Cuspera to assess how well Pure Chat solved their Live Chat needs. Cuspera uses 1919 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Pure Chat.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Pure Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.53/5 ★ |
"...Pure Chat has definitely helped me engage and convert leads that we otherwise may not have interacted with our organization...." Peer review by Zach S., Retail |
| engaging and following up |
4.71/5 ★ |
"...It's very budget friendly and allows us to engage with site visitors and turn them into product demos and sales...." Peer review by Rachel B., Marketing and Advertising |
| Helpdesk Management with Chat |
3.51/5 ★ |
"...In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. ...." Peer review by Verified Reviewer, Telecommunications |
| Communication Management with E-Mail, Phone Calls and Chat |
3.58/5 ★ |
"...One of our recommendations is Pure Chat, which is also free to use with a catch you cannot view any of the data to track your messages, your visitor demographics, and so on. ..." Top 5 Website Chat Plugins |
| sending & publishing communications |
3.48/5 ★ |
"...Unlike when they send us an email or call support over the phone : it is free to use for them and they get a response in seconds provided an agent is available online...." Peer review by Olayinka A., Customer Support Specialist, Computer & Network Security |
| tracking & monitoring communications |
3.96/5 ★ |
"...Pure Chat presents monitoring and tracking tools that provide a business overview to admins at all times...." Peer review from Featured Customers |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.53/5 ★ |
"...Pure Chat has definitely helped me engage and convert leads that we otherwise may not have interacted with our organization...." Peer review by Zach S., Retail |
|
| engaging and following up |
4.53/5 ★ |
| Helpdesk Management with Chat |
3.51/5 ★ |
"...In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support. ...." Peer review by Verified Reviewer, Telecommunications |
|
| Communication Management with E-Mail, Phone Calls and Chat |
3.58/5 ★ |
"...One of our recommendations is Pure Chat, which is also free to use with a catch you cannot view any of the data to track your messages, your visitor demographics, and so on. ..." Top 5 Website Chat Plugins |
|
| sending & publishing communications |
3.58/5 ★ |
| tracking & monitoring communications |
3.58/5 ★ |
27+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1919 insights from peers and experts to help you assess how these Pure Chat use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Pure Chat
What is Pure Chat?
What is Pure Chat used for?
What are the top features of Pure Chat?
Who uses Pure Chat?
What are Pure Chat alternatives?
Where is Pure Chat located?
Popular Business Setting
for Pure Chat
Top Industries
- Computer Software
- Information Technology and Services
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Pure Chat to Acquire customers and Enhance customer relationships
Pure Chat Alternatives
Peer and Expert Opinion on Features
for Pure Chat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (85) |
| Personalization | Read Reviews (69) |
| Widgets | Read Reviews (63) |
| Dashboard | Read Reviews (21) |
| Recording | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Alerts: popups & Notifications | Read Reviews (85) |
| Personalization | Read Reviews (69) |
| Widgets | Read Reviews (63) |
| Dashboard | Read Reviews (21) |
| Recording | Read Reviews (9) |
IT and Other Capabilities
for Pure Chat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (92) |
| Data Import | Read Reviews (131) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (92) |
| Data Import | Read Reviews (131) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (24) |
| Chat Support | Read Reviews (249) |
| 24/7 Support | Read Reviews (387) |
| Phone Support | Read Reviews (47) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (24) |
| Chat Support | Read Reviews (249) |
| 24/7 Support | Read Reviews (387) |
| Phone Support | Read Reviews (47) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (175) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (26) |
| Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for Pure Chat
Overall Risk Meter
Top Failure Risks for Pure Chat
Vendor Profile Details
HQ Location
13835 N Northsight Blvd Suite 205 Scottsdale AZ, 85260
Employees
11-50
Social
Financials
SEED
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