Oracle Advertising and Customer Experience (CX) Overview
This is a summary of the comprehensive capabilities and benefits of Oracle Advertising and Customer Experience (CX) based on over 1671 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Oracle Advertising and Customer Experience (CX), Ushur, Genesys Cloud, doxee, Striata, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Oracle Advertising and Customer Experience (CX) is right for your needs? Our Cuspera AI engine can evaluate how Oracle Advertising and Customer Experience (CX) fits your specific business needs, industry, and context. Get your personalized assessment report today.
Oracle Advertising and Customer Experience (CX) supports business activities such as:
- Engagement Management
- Loyalty Management
- Advertisement
- Campaign Management
- Helpdesk Management
Oracle Advertising and Customer Experience (CX) can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Enter New Markets Internationally Or Locally, Improve Brand Engagement, etc. It can help manage these activities if you use Omnichannel for these needs. As a solution, Oracle Advertising and Customer Experience (CX)'s capabilities include Personalization, Feedback Surveys, Rewards, etc.
Oracle Advertising and Customer Experience (CX) was founded in 1977. Hospitality Vertical is its biggest customer base.
Reviews
"It takes Oracle Field Service two minutes to do what previously was a two-hour manual job. About 95 percent of the dispatchers’ routing work is going to be automated. They are already taking on additional duties in anticipation of that workload cut. " - Eric Lontz
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Oracle Advertising and Customer Experience (CX) solved their Customer Experience Management needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Oracle Advertising and Customer Experience (CX).
Use Cases
Peers recommend Engagement Management , Loyalty Management , Advertisement , as the business use cases that they have been most satisfied while using Oracle Advertising and Customer Experience (CX).
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.93/5 ★ |
"...That s why we are taking a unique, data-first approach that can help brands eliminate their blind spots and make every customer interaction matter, he added...." 3 Ad-Tech Stories You Need to Know This Week |
| engaging and following up |
4.92/5 ★ |
"...But it was enlightening to see the transition in thinking over the past five years of Watchlist entries to see that it has shifted from more operational solutions and thinking to ecosystems, and platforms designed to improve customer engagement and thus the overall customer experience due to the improved engagement...." CRM Watchlist 2020: And the winners are... - ZDNet |
| engaging with scheduling & cadence |
4.29/5 ★ |
"We use Oracle Cloud to transform our business which has allowed us to attract new vendors. We build campaigns with Oracle Eloqua Marketing Automation to deliver the right message to the right people every time." https://www.oracle.com/customers/ingram-micro/ |
| Loyalty Management |
4.92/5 ★ |
"...Commenting on Oracle s acquisition, Ecosystm Principal Advisor Audrey William said, CrowdTwist is a leader in the customer loyalty segment and knows how to build loyalty through a deeper data analysis and stickiness with various building blocks across the customer loyalty value chain...." Ecosystm Snapshot: Oracle acquires CrowdTwist to strengthen their customer experience portfolio |
| customise loyalty program |
4.82/5 ★ |
"...Esfera is the customer loyalty program platform of Banco Santander in Brazil, serving mainly customers of Banco Santander...." Case Study Esfera |
| identify target customers |
4.35/5 ★ |
"...The company replaced standardized content which previously had discouraged customer interactions with dynamic content targeted to each customer, greatly enhancing data collection...." Case Study Sinoexpo Informa Markets |
| create transaction based loyalty |
3.80/5 ★ |
"...Deliver comprehensive, end-to-end loyalty view at transaction and store levels by extending current integrations with Oracle s leading industry-specific retail, hospitality and food & beverage applications. ..." Oracle Buys CrowdTwist |
| Advertisement |
4.43/5 ★ |
"...Spectrum Reach understands the importance of brand safety and transparent verification for its advertisers...." Case Study Spectrum Reach |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.93/5 ★ |
"...That s why we are taking a unique, data-first approach that can help brands eliminate their blind spots and make every customer interaction matter, he added...." 3 Ad-Tech Stories You Need to Know This Week |
|
| engaging and following up |
4.93/5 ★ |
| engaging with scheduling & cadence |
4.93/5 ★ |
| Loyalty Management |
4.92/5 ★ |
"...Commenting on Oracle s acquisition, Ecosystm Principal Advisor Audrey William said, CrowdTwist is a leader in the customer loyalty segment and knows how to build loyalty through a deeper data analysis and stickiness with various building blocks across the customer loyalty value chain...." Ecosystm Snapshot: Oracle acquires CrowdTwist to strengthen their customer experience portfolio |
|
| customise loyalty program |
4.92/5 ★ |
| identify target customers |
4.92/5 ★ |
| create transaction based loyalty |
4.92/5 ★ |
| Advertisement |
4.43/5 ★ |
"...Spectrum Reach understands the importance of brand safety and transparent verification for its advertisers...." Case Study Spectrum Reach |
|
57+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1671 insights from peers and experts to help you assess how these Oracle Advertising and Customer Experience (CX) use cases fit your Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It takes Oracle Field Service two minutes to do what previously was a two-hour manual job. About 95 percent of the dispatchers’ routing work is going to be automated. They are already taking on additional duties in anticipation of that workload cut. Testimonial By Eric Lontz |
|
We wanted our customer service agents to be able to simultaneously respond to inquiries and immediately resolve issues. To do that, they needed a comprehensive reporting mechanism with an interface that was easy to use. Oracle Service with Oracle Digital Assistant was the best option for us. Testimonial By Seigo Hotta |
|
With Oracle Responsys, we strengthened the relationship with our customers, we aligned the digital with the offline shopping experience, and we increased sales. Testimonial By Jessica Torres |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Eric Lontz Application Engineer II GCI Communication |
It takes Oracle Field Service two minutes to do what previously was a two-hour manual job. About 95 percent of the dispatchers’ routing work is going to be automated. They are already taking on additional duties in anticipation of that workload cut. Testimonial By Eric Lontz |
|
Seigo Hotta Chief, Engagement Center, Consumer Marketing Japan Division Panasonic |
We wanted our customer service agents to be able to simultaneously respond to inquiries and immediately resolve issues. To do that, they needed a comprehensive reporting mechanism with an interface that was easy to use. Oracle Service with Oracle Digital Assistant was the best option for us. Testimonial By Seigo Hotta |
|
Jessica Torres CRM and Performance Coordinator Lojas Lebes |
With Oracle Responsys, we strengthened the relationship with our customers, we aligned the digital with the offline shopping experience, and we increased sales. Testimonial By Jessica Torres |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study NikkeiRead More |
|
Case Study Spectrum ReachRead More |
|
Case Study LuggoRead More |
Frequently Asked Questions(FAQ)
for Oracle Advertising and Customer Experience (CX)
What is Oracle Advertising and Customer Experience (CX)?
What is Oracle Advertising and Customer Experience (CX) used for?
What are the top features of Oracle Advertising and Customer Experience (CX)?
Who uses Oracle Advertising and Customer Experience (CX)?
What are Oracle Advertising and Customer Experience (CX) alternatives?
Where is Oracle Advertising and Customer Experience (CX) located?
Popular Business Setting
for Oracle Advertising and Customer Experience (CX)
Top Industries
- Hospitality
- Retail
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Oracle Advertising and Customer Experience (CX) to Enhance customer relationships and Increase sales & revenue
Oracle Advertising and Customer Experience (CX) Alternatives
Peer and Expert Opinion on Features
for Oracle Advertising and Customer Experience (CX)
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (101) |
| Feedback surveys | Read Reviews (11) |
| Rewards | Read Reviews (10) |
| Gamification | Read Reviews (10) |
| Micro customer segmenting | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (101) |
| Feedback surveys | Read Reviews (11) |
| Rewards | Read Reviews (10) |
| Gamification | Read Reviews (10) |
| Micro customer segmenting | Read Reviews (7) |
IT and Other Capabilities
for Oracle Advertising and Customer Experience (CX)
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (66) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (66) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (191) |
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (191) |
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (174) |
| Custom Reports | Read Reviews (147) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (174) |
| Custom Reports | Read Reviews (147) |
Software Failure Risk Guidance
?for Oracle Advertising and Customer Experience (CX)
Overall Risk Meter
Top Failure Risks for Oracle Advertising and Customer Experience (CX)
Vendor Profile Details
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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