Oracle Advertising and Customer Experience (CX) Overview
This is a summary of the comprehensive capabilities and benefits of Oracle Advertising and Customer Experience (CX) based on over 1671 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Oracle Advertising and Customer Experience (CX), Ushur, Genesys Cloud, doxee, Striata, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Oracle Advertising and Customer Experience (CX) is right for your needs? Our Cuspera AI engine can evaluate how Oracle Advertising and Customer Experience (CX) fits your specific business needs, industry, and context. Get your personalized assessment report today.
Oracle Advertising and Customer Experience (CX) supports business activities such as:
- Engagement Management
- Loyalty Management
- Advertisement
- Campaign Management
- Helpdesk Management
Oracle Advertising and Customer Experience (CX) can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Enter New Markets Internationally Or Locally, Improve Brand Engagement, etc. It can help manage these activities if you use Omnichannel for these needs. As a solution, Oracle Advertising and Customer Experience (CX)'s capabilities include Personalization, Feedback Surveys, Rewards, etc.
Oracle Advertising and Customer Experience (CX) was founded in 1977. Hospitality Vertical is its biggest customer base.
Reviews
"With Oracle CX Cloud we were able to deliver a unique customer journey for our customers in an innovative business in the MRV " - Reinaldo Sima
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Oracle Advertising and Customer Experience (CX) solved their Customer Experience Management needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Oracle Advertising and Customer Experience (CX).
Use Cases
Peers recommend Engagement Management , Loyalty Management , Advertisement , as the business use cases that they have been most satisfied while using Oracle Advertising and Customer Experience (CX).
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.93/5 ★ |
"...The IT product distributor nurtures the audience of its global virtual event with Eloqua s lead scoring model, driving engagement...." Case Study Ingram Micro |
| engaging and following up |
4.92/5 ★ |
"...Oracle CX Unity enables companies to deliver contextually aware and highly personalized experiences that delight customers whenever and however they engage with them, improving customer satisfaction and increasing greater customer lifetime value...." Defining the Customer Intelligence Platform, and Why You Should Care |
| engaging with scheduling & cadence |
4.29/5 ★ |
"How Luggo takes real estate rentals online with Oracle CX" https://www.oracle.com/customers/luggo/ |
| Loyalty Management |
4.92/5 ★ |
"...We could not have found a more compelling partner to advance our vision of customer loyalty at scale. ..." Oracle Buys CrowdTwist |
| customise loyalty program |
4.82/5 ★ |
"...Commenting on Oracle s acquisition, Ecosystm Principal Advisor Audrey William said, CrowdTwist is a leader in the customer loyalty segment and knows how to build loyalty through a deeper data analysis and stickiness with various building blocks across the customer loyalty value chain...." Ecosystm Snapshot: Oracle acquires CrowdTwist to strengthen their customer experience portfolio |
| identify target customers |
4.35/5 ★ |
"...The company replaced standardized content which previously had discouraged customer interactions with dynamic content targeted to each customer, greatly enhancing data collection...." Case Study Sinoexpo Informa Markets |
| create transaction based loyalty |
3.80/5 ★ |
"...Deliver comprehensive, end-to-end loyalty view at transaction and store levels by extending current integrations with Oracle s leading industry-specific retail, hospitality and food & beverage applications. ..." Oracle Buys CrowdTwist |
| Advertisement |
4.43/5 ★ |
"...The Oracle CX Unity Platform, spread across sales, marketing, commerce and services, provides a personalized experience to all online and offline customer transactions like visiting a website, viewing ads online, customer service calls and in-store transactions. ..." Top Five Technology Highlights from Oracle OpenWorld 2019 #OOW19 |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.93/5 ★ |
"...The IT product distributor nurtures the audience of its global virtual event with Eloqua s lead scoring model, driving engagement...." Case Study Ingram Micro |
|
| engaging and following up |
4.93/5 ★ |
| engaging with scheduling & cadence |
4.93/5 ★ |
| Loyalty Management |
4.92/5 ★ |
"...We could not have found a more compelling partner to advance our vision of customer loyalty at scale. ..." Oracle Buys CrowdTwist |
|
| customise loyalty program |
4.92/5 ★ |
| identify target customers |
4.92/5 ★ |
| create transaction based loyalty |
4.92/5 ★ |
| Advertisement |
4.43/5 ★ |
"...The Oracle CX Unity Platform, spread across sales, marketing, commerce and services, provides a personalized experience to all online and offline customer transactions like visiting a website, viewing ads online, customer service calls and in-store transactions. ..." Top Five Technology Highlights from Oracle OpenWorld 2019 #OOW19 |
|
57+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1671 insights from peers and experts to help you assess how these Oracle Advertising and Customer Experience (CX) use cases fit your Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
With Oracle CX Cloud we were able to deliver a unique customer journey for our customers in an innovative business in the MRV Testimonial By Reinaldo Sima |
|
The self-service aspect of Oracle Service is key. The ability to best serve customers and make sure we’re putting the right type of content and solutions in front of them is important to our business. Testimonial By Nik Tran |
|
The numerous features of Oracle Eloqua provide us with all the tools for running effective marketing campaigns. The opportunities are endless, and the benefits are significant. Testimonial By Nancy Wang |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Reinaldo Sima Head of Technology and Digital Transformation Luggo |
With Oracle CX Cloud we were able to deliver a unique customer journey for our customers in an innovative business in the MRV Testimonial By Reinaldo Sima |
|
Nik Tran Senior Manager of Customer Advocacy Razer |
The self-service aspect of Oracle Service is key. The ability to best serve customers and make sure we’re putting the right type of content and solutions in front of them is important to our business. Testimonial By Nik Tran |
|
Nancy Wang Director, Digital Marketing Specialist Committee Sinoexpo Informa Markets |
The numerous features of Oracle Eloqua provide us with all the tools for running effective marketing campaigns. The opportunities are endless, and the benefits are significant. Testimonial By Nancy Wang |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study NikkeiRead More |
|
Case Study WindstreamRead More |
|
Case Study GCI CommunicationRead More |
Frequently Asked Questions(FAQ)
for Oracle Advertising and Customer Experience (CX)
What is Oracle Advertising and Customer Experience (CX)?
What is Oracle Advertising and Customer Experience (CX) used for?
What are the top features of Oracle Advertising and Customer Experience (CX)?
Who uses Oracle Advertising and Customer Experience (CX)?
What are Oracle Advertising and Customer Experience (CX) alternatives?
Where is Oracle Advertising and Customer Experience (CX) located?
Popular Business Setting
for Oracle Advertising and Customer Experience (CX)
Top Industries
- Hospitality
- Retail
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Oracle Advertising and Customer Experience (CX) to Enhance customer relationships and Increase sales & revenue
Oracle Advertising and Customer Experience (CX) Alternatives
Peer and Expert Opinion on Features
for Oracle Advertising and Customer Experience (CX)
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (101) |
| Feedback surveys | Read Reviews (11) |
| Rewards | Read Reviews (10) |
| Gamification | Read Reviews (10) |
| Micro customer segmenting | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (101) |
| Feedback surveys | Read Reviews (11) |
| Rewards | Read Reviews (10) |
| Gamification | Read Reviews (10) |
| Micro customer segmenting | Read Reviews (7) |
IT and Other Capabilities
for Oracle Advertising and Customer Experience (CX)
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (66) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (21) |
| Data Import | Read Reviews (66) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (191) |
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (32) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (191) |
| Chat Support | Read Reviews (19) |
| Phone Support | Read Reviews (20) |
| Email Support | Read Reviews (32) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (174) |
| Custom Reports | Read Reviews (147) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (174) |
| Custom Reports | Read Reviews (147) |
Software Failure Risk Guidance
?for Oracle Advertising and Customer Experience (CX)
Overall Risk Meter
Top Failure Risks for Oracle Advertising and Customer Experience (CX)
Vendor Profile Details
HQ Location
500 Oracle Parkway Redwood Shores, CA 94065
Employees
10001+
Social
Financials
IPO
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