Olark Overview
This is a summary of the comprehensive capabilities and benefits of Olark based on over 4020 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Olark, Userlike, SnapEngage, Pure Chat, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Olark is right for your needs? Our Cuspera AI engine can evaluate how Olark fits your specific business needs, industry, and context. Get your personalized assessment report today.
Olark supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Customer Feedback Management
- Collaboration
Olark can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Improve Internal Communications, etc. It can help manage these activities if you use Chat Website and E-Mail for these needs. As a solution, Olark's capabilities include Personalization, Alerts: Popups & Notifications, Widgets, etc.
Olark was founded in 2008. Education Vertical is its biggest customer base.
Reviews
"We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the ans...wers they need before they ask for it. " - John Logan
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Olark.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Olark.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.90/5 ★ |
"...Adding chat to your website really makes sense when it's integrated with your CRM and triggers a workflow for prompt follow-up...." Peer review by Lydia S., CEO, Computer Software |
| engaging and following up |
4.89/5 ★ |
"...Engagement with potential prospects or leads who visit our website and have questions...." Peer review by Phil K., Computer Software |
| Helpdesk Management with Chat |
4.72/5 ★ |
"...Find Olark live chat integrations for Salesforce, WordPress, CRM and help desks, Slack, eCommerce sites and more Visit now to see a full list......" Live Chat Plugins and Integrations |
| Communication Management with Chat, Website and E-Mail |
4.67/5 ★ |
"...so customers don't expect to send you an email...." Peer review by kevin k, owner |
| sending & publishing communications |
4.49/5 ★ |
"...Make any or all of your form questions optional, or add automated chat rules to send a proactive message (and bypass the form) for repeat visitors or on certain pages. ..." Olark features: Custom Forms |
| tracking & monitoring communications |
3.94/5 ★ |
"...Olark makes live chat management easy, with features like chat activity monitoring, message routing, per-agent chat limits, and canned responses to keep your team aligned and on track. ..." Live Chat Management Features |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.90/5 ★ |
"...Adding chat to your website really makes sense when it's integrated with your CRM and triggers a workflow for prompt follow-up...." Peer review by Lydia S., CEO, Computer Software |
|
| engaging and following up |
4.90/5 ★ |
| Helpdesk Management with Chat |
4.72/5 ★ |
"...Find Olark live chat integrations for Salesforce, WordPress, CRM and help desks, Slack, eCommerce sites and more Visit now to see a full list......" Live Chat Plugins and Integrations |
|
| Communication Management with Chat, Website and E-Mail |
4.67/5 ★ |
"...so customers don't expect to send you an email...." Peer review by kevin k, owner |
|
| sending & publishing communications |
4.67/5 ★ |
| tracking & monitoring communications |
4.67/5 ★ |
41+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4020 insights from peers and experts to help you assess how these Olark use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it. Testimonial By John Logan |
|
In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. |
|
|
Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. Testimonial By Joe Hickman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
John Logan Knight Marketing Agency representing ASU Prep Digital |
We use Olark to see what types of questions are being asked, and what kind of responses visitors are getting to coach advisors on best practices. From there, we can see what language people are using and improve communication to get visitors the answers they need before they ask for it. Testimonial By John Logan |
|
Jason Dudley Chief Information Officer Florida SouthWestern State College |
In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. |
|
Joe Hickman Registrar University of Montana |
Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. Testimonial By Joe Hickman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study ASU Prep DigitalRead More |
|
Case Study UVARead More |
|
Case Study SeaburyRead More |
Frequently Asked Questions(FAQ)
for Olark
What is Olark?
What is Olark used for?
What are the top features of Olark?
Who uses Olark?
What are Olark alternatives?
Where is Olark located?
Popular Business Setting
for Olark
Top Industries
- Education
- Computer Software
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Olark to Acquire customers and Enhance customer relationships
Olark Alternatives
Peer and Expert Opinion on Features
for Olark
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (90) |
| Alerts: popups & Notifications | Read Reviews (62) |
| Widgets | Read Reviews (59) |
| Ticketing | Read Reviews (24) |
| Feedback surveys | Read Reviews (22) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (90) |
| Alerts: popups & Notifications | Read Reviews (62) |
| Widgets | Read Reviews (59) |
| Ticketing | Read Reviews (24) |
| Feedback surveys | Read Reviews (22) |
IT and Other Capabilities
for Olark
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (97) |
| Data Import | Read Reviews (269) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (97) |
| Data Import | Read Reviews (269) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (54) |
| Phone Support | Read Reviews (78) |
| Chat Support | Read Reviews (605) |
| 24/7 Support | Read Reviews (836) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (54) |
| Phone Support | Read Reviews (78) |
| Chat Support | Read Reviews (605) |
| 24/7 Support | Read Reviews (836) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (421) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (421) |
Software Failure Risk Guidance
?for Olark
Overall Risk Meter
Top Failure Risks for Olark
Vendor Profile Details
HQ Location
427 N Tatnall St #63602 Wilmington, DE 19801
Employees
11-50
Social
Financials
SEED
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