Olark Overview
This is a summary of the comprehensive capabilities and benefits of Olark based on over 4020 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Olark, Userlike, SnapEngage, Pure Chat, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Olark is right for your needs? Our Cuspera AI engine can evaluate how Olark fits your specific business needs, industry, and context. Get your personalized assessment report today.
Olark supports business activities such as:
- Engagement Management
- Helpdesk Management
- Communication Management
- Customer Feedback Management
- Collaboration
Olark can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Improve ROI, Improve Internal Communications, etc. It can help manage these activities if you use Chat Website and E-Mail for these needs. As a solution, Olark's capabilities include Personalization, Alerts: Popups & Notifications, Widgets, etc.
Olark was founded in 2008. Education Vertical is its biggest customer base.
Reviews
"Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. " - Julie Bond
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well Olark solved their Live Chat needs. Cuspera uses 4020 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Olark.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Communication Management , as the business use cases that they have been most satisfied while using Olark.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Chat and Website |
4.90/5 ★ |
"...Olark chat makes it easy to keep your customers engaged in real time!..." Peer review by Rachael M., Food & Beverages |
| engaging and following up |
4.89/5 ★ |
"...It provides a different method of engagement than the traditional email or phone-based contact and can help better capture online prospects and solve simple support requests. . ...." Peer review by Dillon G., Advisor Development Team, Computer Software |
| Helpdesk Management with Chat |
4.72/5 ★ |
"...Olark provides an awesome chat experience for our users and easy integration with our help desk software (Freshdesk)...." Peer review by Terry T., CTO, Information Technology and Services |
| Communication Management with Chat, Website and E-Mail |
4.67/5 ★ |
"...The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage...." Peer review by Dolores A, Customer Services Agent |
| sending & publishing communications |
4.49/5 ★ |
"...You can set rules to hide and show the chat box, automatically send messages, and assign chats to specific departments...." Top live chat plugins for WordPress |
| tracking & monitoring communications |
3.94/5 ★ |
"...Olark provides chat monitoring, message routing, per-agent chat limits, and canned responses to soothe your team effort. ..." 20 Best Live Chat Software For Your Business (Free and Paid) in 2019 |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Chat and Website |
4.90/5 ★ |
"...Olark chat makes it easy to keep your customers engaged in real time!..." Peer review by Rachael M., Food & Beverages |
|
| engaging and following up |
4.90/5 ★ |
| Helpdesk Management with Chat |
4.72/5 ★ |
"...Olark provides an awesome chat experience for our users and easy integration with our help desk software (Freshdesk)...." Peer review by Terry T., CTO, Information Technology and Services |
|
| Communication Management with Chat, Website and E-Mail |
4.67/5 ★ |
"...The capacity to send robotized messages to crest my client's advantage and educate them regarding updates to my site is likewise a colossal advantage...." Peer review by Dolores A, Customer Services Agent |
|
| sending & publishing communications |
4.67/5 ★ |
| tracking & monitoring communications |
4.67/5 ★ |
41+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4020 insights from peers and experts to help you assess how these Olark use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond |
|
In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. |
|
|
Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. Testimonial By Joe Hickman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Julie Bond Co-Founder Yoga Ed |
Our website is our storefront. Olark is the way for the staff in our store to engage with the person who’s coming in to figure out what’s on the shelf, learn more, and find their size. Testimonial By Julie Bond |
|
Jason Dudley Chief Information Officer Florida SouthWestern State College |
In the first 3 months [of using Olark], we helped over 10,000 students. Because campus was closed [due to COVID-19], there was no one to answer [students’] questions without Olark. We would’ve been dead in the water without Olark when we closed campus. Student services were shut down, but we were a...ble to get student services back up and running remotely within a week with Olark. |
|
Joe Hickman Registrar University of Montana |
Once people were on a certain page and were then hitting the chatbox, asking similar questions, it told us we needed to redesign specific pages. That’s the feedback metric we used to the point where we are getting fewer questions. Testimonial By Joe Hickman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study RemedyRead More |
|
Case Study SeaburyRead More |
|
|
Case Study Yoga EdRead More |
Frequently Asked Questions(FAQ)
for Olark
What is Olark?
What is Olark used for?
What are the top features of Olark?
Who uses Olark?
What are Olark alternatives?
Where is Olark located?
Popular Business Setting
for Olark
Top Industries
- Education
- Computer Software
- Hospital & Health Care
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Olark to Acquire customers and Enhance customer relationships
Olark Alternatives
Peer and Expert Opinion on Features
for Olark
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (90) |
| Alerts: popups & Notifications | Read Reviews (62) |
| Widgets | Read Reviews (59) |
| Ticketing | Read Reviews (24) |
| Feedback surveys | Read Reviews (22) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (90) |
| Alerts: popups & Notifications | Read Reviews (62) |
| Widgets | Read Reviews (59) |
| Ticketing | Read Reviews (24) |
| Feedback surveys | Read Reviews (22) |
IT and Other Capabilities
for Olark
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (97) |
| Data Import | Read Reviews (269) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (97) |
| Data Import | Read Reviews (269) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (54) |
| Phone Support | Read Reviews (78) |
| Chat Support | Read Reviews (605) |
| 24/7 Support | Read Reviews (836) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (54) |
| Phone Support | Read Reviews (78) |
| Chat Support | Read Reviews (605) |
| 24/7 Support | Read Reviews (836) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (421) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (107) |
| Custom Reports | Read Reviews (421) |
Software Failure Risk Guidance
?for Olark
Overall Risk Meter
Top Failure Risks for Olark
Vendor Profile Details
HQ Location
427 N Tatnall St #63602 Wilmington, DE 19801
Employees
11-50
Social
Financials
SEED
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