Nicereply Overview
This is a summary of the comprehensive capabilities and benefits of Nicereply based on over 4728 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Nicereply, Simplesat, GetFeedback, Delighted platform, SatisMeter, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Nicereply is right for your needs? Our Cuspera AI engine can evaluate how Nicereply fits your specific business needs, industry, and context. Get your personalized assessment report today.
Nicereply supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Helpdesk Management
- Digital Signature
- Rating And Review Management
Nicereply can help you with many business goals, such as Improve Customer Satisfaction, Acquire Customers, Improve Employee Experience, Improve Efficiency, Increase Sales & Revenue, etc. It can help manage these activities if you use Promotions User Generated Content Blogs etc. for these needs. As a solution, Nicereply's capabilities include Embedded Survey Forms, Ticketing, Dashboard, etc.
Nicereply was founded in 2010. Computer Software Vertical is its biggest customer base.
Reviews
"Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred... to as in the mediation world. " - Antonio King,
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Nicereply solved their Customer Feedback Management needs. Cuspera uses 4728 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Acquire Customers are the most popular business priorities peers achieved using Nicereply.
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Helpdesk Management , as the business use cases that they have been most satisfied while using Nicereply.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...With this app is possible to check and manage your: 1. KPI, 2. customer satisfaction, 3...." Peer review by Tomas Klempai, COO, Websupport, s.r.o. |
| Measuring CSAT |
4.75/5 ★ |
"...As a customer support agent, I love the comprehensive feedback I get from customers for both CSAT and CES...." Peer review by Kimberly S, Customer Care Agent, Computer Software |
| measuring net promoter score |
4.64/5 ★ |
"...Ask your customer with style and look of NPS, Has a tremendous integration with existing CRM's . ...." Peer review by Mandar P., Senior Manager, Marketing and Advertising |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics...." Testimonial by Ryan Labarge, Technical Support Samurai, Olark |
| engaging and following up |
4.77/5 ★ |
"...You can set it up yourself by following a step-by-step guide, or you can book a call with our product experts, who ll set it up for you. ..." CSAT, Net Promoter Score & CES Surveys |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...I work as an IT Help desk agent and touch base with a minimum of 30 tickets a day...." Peer review by Chuck P |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback with Promotions |
4.69/5 ★ |
"...With this app is possible to check and manage your: 1. KPI, 2. customer satisfaction, 3...." Peer review by Tomas Klempai, COO, Websupport, s.r.o. |
|
| Measuring CSAT |
4.69/5 ★ |
| measuring net promoter score |
4.69/5 ★ |
| Engaging Conversational Surveys |
4.67/5 ★ |
"...All too often, the actual ‘quality’ of customer service interactions gets lost in the noise of logistical metrics...." Testimonial by Ryan Labarge, Technical Support Samurai, Olark |
|
| engaging and following up |
4.67/5 ★ |
| Helpdesk Management with User Generated Content and Blogs |
4.67/5 ★ |
"...I work as an IT Help desk agent and touch base with a minimum of 30 tickets a day...." Peer review by Chuck P |
|
36+ more Business Use Cases
Our AI advisor, Wyz, harnessed 4728 insights from peers and experts to help you assess how these Nicereply use cases fit your Customer Feedback Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
|
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
|
|
On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Antonio King, Director of Experience Shinesty |
Nicereply allowed us as a department/company to implement Customer Effort Surveys to understand where we were falling short, and it ultimately did so without costing the customer yet another transactional email. Win, win, win is what that’s referred to as in the mediation world. Testimonial By Antonio King, |
|
Ricky Raykhenberg Success Engineer Optimizely |
We're so obsessed with our Nicereply score that we made a t-shirt out of it. Testimonial By Ricky Raykhenberg |
|
Steve Bujouves Director of Support Freshbooks |
On the FreshBooks Support Team, “Customers First, Always” is our defining core value. Nicereply allows us to directly measure our customer experience and gives our team members a source of constant customer feedback. Testimonial By Steve Bujouves |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study MartinusRead More |
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Case Study ShinestyRead More |
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Case Study UntappdRead More |
Frequently Asked Questions(FAQ)
for Nicereply
What is Nicereply?
What is Nicereply used for?
What are the top features of Nicereply?
Who uses Nicereply?
What are Nicereply alternatives?
Where is Nicereply located?
Popular Business Setting
for Nicereply
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Nicereply to Improve customer satisfaction and Acquire customers
Nicereply Alternatives
Peer and Expert Opinion on Features
for Nicereply
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Embedded survey forms | Read Reviews (708) |
| Ticketing | Read Reviews (181) |
| Dashboard | Read Reviews (76) |
| Personalization | Read Reviews (75) |
| Survey themes library | Read Reviews (44) |
IT and Other Capabilities
for Nicereply
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (212) |
| Data Export | Read Reviews (108) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (60) |
| 24/7 Support | Read Reviews (821) |
| Phone Support | Read Reviews (34) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (108) |
| Custom Reports | Read Reviews (384) |
Software Failure Risk Guidance
?for Nicereply
Overall Risk Meter
Top Failure Risks for Nicereply
Vendor Profile Details
HQ Location
Štefanovi?ova 2971/8 Bratislava 811 04 Slovakia
Employees
1-10
Social
Financials
PRIVATE
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