NICE CXone Overview
This is a summary of the comprehensive capabilities and benefits of NICE CXone based on over 3773 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
NICE CXone, Bright Pattern, Genesys PureConnect, Five9, Talkdesk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if NICE CXone is right for your needs? Our Cuspera AI engine can evaluate how NICE CXone fits your specific business needs, industry, and context. Get your personalized assessment report today.
NICE CXone supports business activities such as:
- Helpdesk Management
- Engagement Management
- Call Recording
- Contact List Management
- Customer Feedback Management
NICE CXone can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Phone Calls User Generated Content and Blogs for these needs. As a solution, NICE CXone's capabilities include Dashboard, Recording, Personalization, etc.
NICE CXone Computer Software Vertical is its biggest customer base.
Reviews
"CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. " - Balaji Balaraman
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well NICE CXone solved their Contact Center Software needs. Cuspera uses 3773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using NICE CXone.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using NICE CXone.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.79/5 ★ |
"...NICE offers a up many features for all levels of what a call center needs...." Peer review by Jason M, Client Sucess Manager |
| Engagement Management with Phone Calls |
4.58/5 ★ |
"...AAA Central Penn services the Central Pennsylvania area, and their 50 agents use NICE CXone to manage 500 700 interactions per day...." Case Study AAA Central Penn |
| engaging and following up |
4.24/5 ★ |
"...Their digital channel Advanced Chat for CXone is based on Vergic Engage technology and integrated in the CXone platform. ..." NICE inContact delivers success case powered by Vergic technology |
| engaging with scheduling & cadence |
3.88/5 ★ |
"...I love that you can have those reports emailed to you on a certain cadence and don't have to worry about logging in and running it...." Peer review by Administrator |
| Call Recording with Phone Calls |
4.08/5 ★ |
"...When the call is assigned, a link to their call record pops, and they open a partially completed call record...." Peer review by Crystal R, CIRS I&R Call Specialist, Human Resources |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.79/5 ★ |
"...NICE offers a up many features for all levels of what a call center needs...." Peer review by Jason M, Client Sucess Manager |
|
| Engagement Management with Phone Calls |
4.58/5 ★ |
"...AAA Central Penn services the Central Pennsylvania area, and their 50 agents use NICE CXone to manage 500 700 interactions per day...." Case Study AAA Central Penn |
|
| engaging and following up |
4.58/5 ★ |
| engaging with scheduling & cadence |
4.58/5 ★ |
| Call Recording with Phone Calls |
4.08/5 ★ |
"...When the call is assigned, a link to their call record pops, and they open a partially completed call record...." Peer review by Crystal R, CIRS I&R Call Specialist, Human Resources |
|
48+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3773 insights from peers and experts to help you assess how these NICE CXone use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
|
We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple. Testimonial By Doug Klees |
|
I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center. Testimonial By Erin Lewis-Freeman |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Balaji Balaraman Senior Director of Customer Support SumTotal |
CXone Voice as a Service encapsulates all of our complex telephony processes. All the worry about contracts, maintenance, and location is gone since we’ve consolidated both our software and telephony with NICE. Testimonial By Balaji Balaraman |
|
Doug Klees Head of Customer Care MoneyGram |
We had a great implementation team from NICE CXone, especially from a development perspective, which made our transition really simple. Testimonial By Doug Klees |
|
Erin Lewis-Freeman Workforce Capacity and Delivery Partner Manager AllClear ID |
I can route calls from the NICE inContact system to our partners without even knowing what system the partners are using. From our customers’ perspective, we’re all just one big call center. Testimonial By Erin Lewis-Freeman |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study SeaWorldRead More |
|
Case Study Mattress FirmRead More |
|
Case Study AAA Central PennRead More |
Frequently Asked Questions(FAQ)
for NICE CXone
What is NICE CXone?
What is NICE CXone used for?
What are the top features of NICE CXone?
Who uses NICE CXone?
What are NICE CXone alternatives?
Where is NICE CXone located?
Popular Business Setting
for NICE CXone
Top Industries
- Computer Software
- Financial Services
- Consumer Services
Popular in
- Enterprise
- Mid Market
- Small Business
Peers used NICE CXone to Enhance customer relationships and Acquire customers
NICE CXone Alternatives
Peer and Expert Opinion on Features
for NICE CXone
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (113) |
| Recording | Read Reviews (111) |
| Personalization | Read Reviews (67) |
| Feedback surveys | Read Reviews (44) |
| Ticketing | Read Reviews (21) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (113) |
| Recording | Read Reviews (111) |
| Personalization | Read Reviews (67) |
| Feedback surveys | Read Reviews (44) |
| Ticketing | Read Reviews (21) |
IT and Other Capabilities
for NICE CXone
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (243) |
| Data Import | Read Reviews (506) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (243) |
| Data Import | Read Reviews (506) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (44) |
| Phone Support | Read Reviews (101) |
| 24/7 Support | Read Reviews (523) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (47) |
| Email Support | Read Reviews (44) |
| Phone Support | Read Reviews (101) |
| 24/7 Support | Read Reviews (523) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (67) |
| Analytics | Read Reviews (135) |
| Custom Reports | Read Reviews (524) |
Software Failure Risk Guidance
?for NICE CXone
Overall Risk Meter
Top Failure Risks for NICE CXone
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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