Genesys PureConnect Overview
This is a summary of the comprehensive capabilities and benefits of Genesys PureConnect based on over 2945 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Genesys PureConnect, NICE CXone, Bright Pattern, QueueMetrics, Twilio Flex, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Genesys PureConnect is right for your needs? Our Cuspera AI engine can evaluate how Genesys PureConnect fits your specific business needs, industry, and context. Get your personalized assessment report today.
Genesys PureConnect supports business activities such as:
- Helpdesk Management
- Call Recording
- Engagement Management
- Conference Call Management
- Contact List Management
Genesys PureConnect can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, Improve ROI, etc. It can help manage these activities if you use Phone Calls Offline Events etc. for these needs. As a solution, Genesys PureConnect's capabilities include Recording, Alerts: Popups & Notifications, Personalization, etc.
Genesys PureConnect was founded in 1990. Telecommunications Vertical is its biggest customer base.
Reviews
"We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousa...nds of dollars annually. " - Paul Staehlin
Cuspera Reviews
63 buyers and buying teams have used Cuspera to assess how well Genesys PureConnect solved their Contact Center Software needs. Cuspera uses 2945 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Genesys PureConnect.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Engagement Management , as the business use cases that they have been most satisfied while using Genesys PureConnect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.84/5 ★ |
"...Our end users love being able to communicate directly with our call center and get faster responses...." Peer review by Eric Krueger, Infrastructure Manager, AccruePartners |
| Call Recording with Phone Calls, Offline and E-Mail |
4.91/5 ★ |
"...No need to stand up a bunch of extra infrastructure to get features such as reporting, call recording, agent score cards, etc...." Peer review by David Barilla, VoIP Engineer, Open Technology Solutions |
| Engagement Management with Phone Calls |
4.81/5 ★ |
"...Member engagement is a huge business driver for our company and the outbound dialer really drives that engagement...." Peer review by Manager in Information Technology |
| engaging and following up |
4.88/5 ★ |
"...Build-a-bot workshop), it can take a lot of follow up/escalation...." Peer review by Eric Wittkopp, CTO (Chief Technical Officer), Affinity Global |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.84/5 ★ |
"...Our end users love being able to communicate directly with our call center and get faster responses...." Peer review by Eric Krueger, Infrastructure Manager, AccruePartners |
|
| Call Recording with Phone Calls, Offline and E-Mail |
4.91/5 ★ |
"...No need to stand up a bunch of extra infrastructure to get features such as reporting, call recording, agent score cards, etc...." Peer review by David Barilla, VoIP Engineer, Open Technology Solutions |
|
| Engagement Management with Phone Calls |
4.81/5 ★ |
"...Member engagement is a huge business driver for our company and the outbound dialer really drives that engagement...." Peer review by Manager in Information Technology |
|
| engaging and following up |
4.81/5 ★ |
39+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2945 insights from peers and experts to help you assess how these Genesys PureConnect use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousands of dollars annually. Testimonial By Paul Staehlin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Paul Staehlin Director of Operations EMS |
We manage hundreds of agents and hundreds of numbers, yet because of the ease of use of the PureConnect platform, we’re doing that with just one dedicated administrator. It’s really unheard of, and as a result and, it has saved us hundreds of thousands of dollars annually. Testimonial By Paul Staehlin |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study EMSRead More |
Frequently Asked Questions(FAQ)
for Genesys PureConnect
What is Genesys PureConnect?
What is Genesys PureConnect used for?
What are the top features of Genesys PureConnect?
Who uses Genesys PureConnect?
What are Genesys PureConnect alternatives?
Where is Genesys PureConnect located?
Popular Business Setting
for Genesys PureConnect
Top Industries
- Telecommunications
- Hospital & Health Care
- Utilities
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Peers used Genesys PureConnect to Enhance customer relationships and Acquire customers
Genesys PureConnect Alternatives
Peer and Expert Opinion on Features
for Genesys PureConnect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (148) |
| Alerts: popups & Notifications | Read Reviews (59) |
| Personalization | Read Reviews (53) |
| Dashboard | Read Reviews (33) |
| Gamification | Read Reviews (22) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (148) |
| Alerts: popups & Notifications | Read Reviews (59) |
| Personalization | Read Reviews (53) |
| Dashboard | Read Reviews (33) |
| Gamification | Read Reviews (22) |
IT and Other Capabilities
for Genesys PureConnect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (197) |
| Data Import | Read Reviews (417) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (197) |
| Data Import | Read Reviews (417) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (83) |
| Email Support | Read Reviews (39) |
| Chat Support | Read Reviews (43) |
| 24/7 Support | Read Reviews (404) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (83) |
| Email Support | Read Reviews (39) |
| Chat Support | Read Reviews (43) |
| 24/7 Support | Read Reviews (404) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (379) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (23) |
| Analytics | Read Reviews (143) |
| Custom Reports | Read Reviews (379) |
Software Failure Risk Guidance
?for Genesys PureConnect
Overall Risk Meter
Top Failure Risks for Genesys PureConnect
Vendor Profile Details
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
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