NICE CXone Expert Overview
This is a summary of the comprehensive capabilities and benefits of NICE CXone Expert based on over 3450 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
NICE CXone Expert, VoiceSage, Metaphor Contact Center, Intermedia Contact Center, ComputerTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if NICE CXone Expert is right for your needs? Our Cuspera AI engine can evaluate how NICE CXone Expert fits your specific business needs, industry, and context. Get your personalized assessment report today.
NICE CXone Expert supports business activities such as:
- Knowledge Management
- Content Management
- Helpdesk Management
- Sending & Publishing Communications
- Collaboration
NICE CXone Expert can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Scale Best Practices, Improve ROI, Increase Sales & Revenue, etc. It can help manage these activities if you use Phone Calls User Generated Content and Blogs for these needs. As a solution, NICE CXone Expert's capabilities include Templates, Ticketing, Personalization, etc.
NICE CXone Expert Computer Software Vertical is its biggest customer base.
Reviews
"...I think MindTouch is an excellent tool for a knowledge base type collection of "flat" topics or for technical documentation with simple requirements...." Peer review by Verified User, Professional in Research & Development, Computer Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well NICE CXone Expert solved their Contact Center Software needs. Cuspera uses 3450 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using NICE CXone Expert.
Use Cases
Peers recommend Knowledge Management , Content Management , Helpdesk Management , as the business use cases that they have been most satisfied while using NICE CXone Expert.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Knowledge Management |
4.89/5 ★ |
"...I think MindTouch is an excellent tool for a knowledge base type collection of "flat" topics or for technical documentation with simple requirements...." Peer review by Verified User, Professional in Research & Development, Computer Software |
| creating knowledge base |
4.70/5 ★ |
"...We used MindTouch to create a knowledge base to deliver information to our customers, including user guides, release notes, use cases, and other content enabling customers to learn about our products...." Peer review by Verified User, Consultant in Engineering, Internet |
| sharing knowledge |
4.62/5 ★ |
"...I am a huge proponent of Knowledge is Power and a huge cheerleader of how easily MindTouch allows us to share our knowledge with prospects and end users...." Peer review by Tara Lynne Collier, Documentation Specialist, erecruit - enterprise staffing software |
| Content Management |
4.65/5 ★ |
"...MindTouch allows support teams to create and publish content into a customizable self-service experience...." Peer review |
| content curation |
4.78/5 ★ |
"...The WYSIWYG editor is intuitive and provides preset formats for frequently used text stylesDekiScript extends the interface, allowing content creators to pull in other resources or provide dynamic content without having to update pages as more content is created...." Peer review by Verified User, Director in Customer Service, Information Technology and Services |
| content publishing |
4.94/5 ★ |
"...Information developers review and publish content to the public-facing areas of our MindTouch site, while customer care members write and publish internal-only articles...." Peer review by Verified User, Professional in Research & Development, Computer Software |
| content sharing |
4.51/5 ★ |
"...The Genius Link displays top rated articles and provides matches based off key words for fast content sharing...." Peer review by Travis Sousa, Director of Support, CFO, DealerTeam.com |
| searching for content |
3.53/5 ★ |
"...The MindTouch based Knowledge Center allows users to search for content via PC or mobile devices, read it online, or save or print it for offline access...." Peer review by Marshall Yam, Documentation Manager, ECI Telecom |
| Helpdesk Management with Phone Calls |
4.88/5 ★ |
"...Well suited:Help centers with simple structure, few products, that follows the structure dictated by MT.Not well suited:Sites with complex structure requiring alternate navigation structures...." Peer review by Verified User, Manager in Other, Internet |
| PEER EXPERIENCES | |
|---|---|
| Knowledge Management |
4.89/5 ★ |
"...I think MindTouch is an excellent tool for a knowledge base type collection of "flat" topics or for technical documentation with simple requirements...." Peer review by Verified User, Professional in Research & Development, Computer Software |
|
| creating knowledge base |
4.89/5 ★ |
| sharing knowledge |
4.89/5 ★ |
| Content Management |
4.65/5 ★ |
"...MindTouch allows support teams to create and publish content into a customizable self-service experience...." Peer review |
|
| content curation |
4.65/5 ★ |
| content publishing |
4.65/5 ★ |
| content sharing |
4.65/5 ★ |
| searching for content |
4.65/5 ★ |
| Helpdesk Management with Phone Calls |
4.88/5 ★ |
"...Well suited:Help centers with simple structure, few products, that follows the structure dictated by MT.Not well suited:Sites with complex structure requiring alternate navigation structures...." Peer review by Verified User, Manager in Other, Internet |
|
28+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3450 insights from peers and experts to help you assess how these NICE CXone Expert use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for NICE CXone Expert
What is NICE CXone Expert?
What is NICE CXone Expert used for?
What are the top features of NICE CXone Expert?
Who uses NICE CXone Expert?
What are NICE CXone Expert alternatives?
Where is NICE CXone Expert located?
Popular Business Setting
for NICE CXone Expert
Top Industries
- Computer Software
- Information Technology and Services
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used NICE CXone Expert to Acquire customers and Enhance customer relationships
NICE CXone Expert Alternatives
Peer and Expert Opinion on Features
for NICE CXone Expert
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (83) |
| Ticketing | Read Reviews (58) |
| Personalization | Read Reviews (51) |
| SEO | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (83) |
| Ticketing | Read Reviews (58) |
| Personalization | Read Reviews (51) |
| SEO | Read Reviews (38) |
| Alerts: popups & Notifications | Read Reviews (14) |
IT and Other Capabilities
for NICE CXone Expert
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (182) |
| Data Import | Read Reviews (222) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (182) |
| Data Import | Read Reviews (222) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (97) |
| Phone Support | Read Reviews (90) |
| Email Support | Read Reviews (79) |
| 24/7 Support | Read Reviews (781) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (97) |
| Phone Support | Read Reviews (90) |
| Email Support | Read Reviews (79) |
| 24/7 Support | Read Reviews (781) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (63) |
| Custom Reports | Read Reviews (299) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (63) |
| Custom Reports | Read Reviews (299) |
Software Failure Risk Guidance
?for NICE CXone Expert
Overall Risk Meter
Top Failure Risks for NICE CXone Expert
Vendor Profile Details
Company Name
Nice
Company Website
https://www.nice.com/HQ Location
221 River St, Hoboken, New Jersey 07030, US
Employees
5001-10000
Social
Financials
IPO
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