About Mindtouch

Mindtouch is an enterprise-grade knowledge management platform that provide solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.

It features editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, google optimized, paths, intelligent search, engagement, contributions and site health.

It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable to measure consistency, get valuable customer insights and reduce time to resolution.

Cuspera Reviews

Cuspera curates public sources on the Internet such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Mindtouch solves your Contact Center Software needs.

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Mindtouch.

Other priorities:

  • Scale Best Practices
  • Improve ROI
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Launch New Products
  • Improve Consistency
  • Improve Digital And Social Presence
  • Establish Thought Leadership
  • Increase Customer Life Time Value
  • Improve Stakeholder Relations
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Use Cases

Peers recommend Knowledge Management , Content Management , Helpdesk Management , as the business use cases that they have been most satisfied while using Mindtouch.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Knowledge Management

4.89/5

Read Reviews (240)

"...MindTouch is responsible for migrating our entire existing knowledge base from Zendesk (over 600 articles in 7 languages)...." Peer review by Ziv Peled, VP Client Services, AppsFlyer
creating knowledge base

4.70/5

Read Reviews (8)

sharing knowledge

4.62/5

Read Reviews (6)

Content Management

4.65/5

Read Reviews (229)

"...The Genius Link displays top rated articles and provides matches based off key words for fast content sharing...." Peer review by Travis Sousa, Director of Support, CFO, DealerTeam.com
content curation

4.78/5

Read Reviews (75)

content publishing

4.94/5

Read Reviews (52)

searching for content

3.59/5

Read Reviews (16)

content sharing

4.51/5

Read Reviews (15)

Helpdesk Management with Phone Calls

4.88/5

Read Reviews (155)

"...MindTouch seems well suited for tech savvy users that do not need help from support...." Peer review by Corey McDonald, Account Team Lead, QGenda
PEER EXPERIENCES
Knowledge Management

4.89/5

Read Reviews (240)

"...MindTouch is responsible for migrating our entire existing knowledge base from Zendesk (over 600 articles in 7 languages)...." Peer review by Ziv Peled, VP Client Services, AppsFlyer
creating knowledge base

4.89/5

Read Reviews (8)

sharing knowledge

4.89/5

Read Reviews (6)

Content Management

4.65/5

Read Reviews (229)

"...The Genius Link displays top rated articles and provides matches based off key words for fast content sharing...." Peer review by Travis Sousa, Director of Support, CFO, DealerTeam.com
content curation

4.65/5

Read Reviews (75)

content publishing

4.65/5

Read Reviews (52)

searching for content

4.65/5

Read Reviews (16)

content sharing

4.65/5

Read Reviews (15)

Helpdesk Management with Phone Calls

4.88/5

Read Reviews (155)

"...MindTouch seems well suited for tech savvy users that do not need help from support...." Peer review by Corey McDonald, Account Team Lead, QGenda

29+ more Business Use Cases

Our AI advisor, Wyz, harnessed 3621 insights from peers and experts to help you assess how these Mindtouch use cases fit your Contact Center Software needs.

Popular Business Setting

for Mindtouch

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Mindtouch to Acquire customers and Enhance customer relationships

Peer and Expert Opinion on Features

for Mindtouch

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Templates

3.51/5

Read Reviews (84)
Personalization

4.13/5

Read Reviews (63)
Ticketing

4.44/5

Read Reviews (62)
SEO

4.83/5

Read Reviews (39)
Alerts: popups & Notifications

2.92/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Templates

3.51/5

Read Reviews (84)
Personalization

4.13/5

Read Reviews (63)
Ticketing

4.44/5

Read Reviews (62)
SEO

4.83/5

Read Reviews (39)
Alerts: popups & Notifications

2.92/5

Read Reviews (14)

IT and Other Capabilities

for Mindtouch

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.52/5

Read Reviews (183)
Data Import

3.20/5

Read Reviews (232)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.52/5

Read Reviews (183)
Data Import

3.20/5

Read Reviews (232)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.94/5

Read Reviews (103)
Phone Support

4.93/5

Read Reviews (98)
Email Support

4.92/5

Read Reviews (85)
24/7 Support

4.45/5

Read Reviews (821)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.94/5

Read Reviews (103)
Phone Support

4.93/5

Read Reviews (98)
Email Support

4.92/5

Read Reviews (85)
24/7 Support

4.45/5

Read Reviews (821)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.94/5

Read Reviews (12)
Analytics

3.76/5

Read Reviews (72)
Custom Reports

2.66/5

Read Reviews (310)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.94/5

Read Reviews (12)
Analytics

3.76/5

Read Reviews (72)
Custom Reports

2.66/5

Read Reviews (310)

Failure Risk Guidance Security Report

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for Mindtouch

Overall Risk Meter

Low Medium High

Top Failure Risks for Mindtouch

Vendor Profile Details

Company Name

Mindtouch

Company Website

https://mindtouch.com/

Year Founded

2004

HQ Location

101 W Broadway, Suite 1500, San Diego, CA 92101

Employees

101-250

Social

Financials

Series A