Mindtouch is an enterprise-grade knowledge management platform that provide solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.
It features editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, google optimized, paths, intelligent search, engagement, contributions and site health.
It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable to measure consistency, get valuable customer insights and reduce time to resolution.
Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Mindtouch solves your Contact Center Software needs.
Peer and Expert Opinions
- Enhance customer relationships
- Improve ROI
- Increase sales & revenue
- Improve internal communications
- Improve consistency
- Improve digital and social presence
- Establish thought leadership
- Increase customer life time value
- Launch new products
- Improve stakeholder relations
Read Peer and Expert Experience for Business Use Cases
BUSINESS USE CASE
"...MindTouch is responsible for migrating our entire existing knowledge base from Zendesk (over 600 articles in 7 languages)...."
Peer review by Ziv Peled, VP Client Services, AppsFlyer
creating knowledge base
"...Content editing is fast and intuitive; linking articles, adding rich media, it works just as expected...."
Peer review by Olav Andreas Frenning, Technical Writer / Help Author / Copywriter / Course instructor, FotoWare a.s
searching for content
"...MindTouch allows us to quickly publish articles, restrict access, and get the content to the audiences who need it...."
Peer review by Aaron Leonard, Senior Content Manager, Conga
sending & publishing communications
+29 more business use cases
Our AI advisor, Wyz, harnessed 4971 insights from peers and experts to help you assess how these Mindtouch use cases fit your Contact Center Software needs.
Popular Business Setting
- Computer Software
- Information Technology and Services
- Mid Market
- Small Business
IT and Other Capabilities
Top Failure Risks for Mindtouch