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Mindtouch

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(4971 Reviews, Testimonials & Expert Opinions)
(4971 Reviews, Testimonials & Expert Opinions)

MindTouch for Salesforce AI-Powered Knowledge Management Inside of Service Cloud

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About Mindtouch

Mindtouch is an enterprise-grade knowledge management platform that provide solutions for customer self-service, agent assistance and departmental knowledge. It is suited for mid-size to large companies looking to increase customer lifetime value.

It features editor, page layout, content reuse, information architecture, link management, localization & translation, content feedback, permissions & privacy, touchpoints, pre-built integrations, google optimized, paths, intelligent search, engagement, contributions and site health.

It provides a robust platform to create, manage, extend and optimize content across the organization and extend knowledge to all channels your customer and agents use. It offers built-in tools to monitor site structure, identify errors to help optimize navigation, capture insights that enable to measure consistency, get valuable customer insights and reduce time to resolution.

Evaluating Mindtouch for your Contact Center Software need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 4971 insights from peers and experts who used Mindtouch to help you determine how well it fits your Contact Center Software needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Mindtouch solves your Contact Center Software needs.

Peer and Expert Opinions
for Mindtouch

Goals

Acquire customers and Scale best practices are the most popular goals peers achieved using Mindtouch .

Other goals:

  • Enhance customer relationships
  • Improve ROI
  • Increase sales & revenue
  • Improve internal communications
  • Improve consistency
  • Improve digital and social presence
  • Establish thought leadership
  • Increase customer life time value
  • Launch new products
  • Improve stakeholder relations
See all goals See less goals

Channels

It is the best suited for user generated content, blogs, website, channels.

Other channels:

  • e-mail
  • promotions
  • phone calls
  • mobile
  • offline
  • social media
  • video
  • on premises
  • support groups
See all channels See less channels

Processes

Peers recommend knowledge management, content management, communication management, as the business processes that they have been most satisfied while using Mindtouch .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Knowledge management

"...MindTouch is responsible for migrating our entire existing knowledge base from Zendesk (over 600 articles in 7 languages)...."
Peer review by Ziv Peled, VP Client Services, AppsFlyer

creating knowledge base

sharing knowledge

Content management

"...Content editing is fast and intuitive; linking articles, adding rich media, it works just as expected...."
Peer review by Olav Andreas Frenning, Technical Writer / Help Author / Copywriter / Course instructor, FotoWare a.s

content curation

content publishing

searching for content

content sharing

Communication management With User generated content and Blogs

"...MindTouch allows us to quickly publish articles, restrict access, and get the content to the audiences who need it...."
Peer review by Aaron Leonard, Senior Content Manager, Conga

sending & publishing communications

+29 more business use cases

Our AI advisor, Wyz, harnessed 4971 insights from peers and experts to help you assess how these Mindtouch use cases fit your Contact Center Software needs.

Popular Business Setting
for Mindtouch

Top Industries

  • Computer Software
  • Information Technology and Services
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Peers used Mindtouch to Acquire customers and Scale best practices

Verify if it works for you

Peer and Expert Opinion on Features
for Mindtouch

  • Low
  • Medium
  • High

IT and Other Capabilities
for Mindtouch

  • Low
  • Medium
  • High

data

Data Export

Data Import

Support

Phone Support

Email Support

Chat Support

24/7 Support

Other

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Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Mindtouch

Vendor Profile Details

Company Name Mindtouch
Company Website https://mindtouch.com/
Year Founded 2004
HQ Location 101 W Broadway, Suite 1500, San Diego, CA 92101
Employees 101-250
Social
Financials Series A