Puzzel Overview
This is a summary of the comprehensive capabilities and benefits of Puzzel based on over 173 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Puzzel, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Puzzel is right for your needs? Our Cuspera AI engine can evaluate how Puzzel fits your specific business needs, industry, and context. Get your personalized assessment report today.
Puzzel supports business activities such as:
- Engagement Management
- Contact List Management
- Measuring Customer Satisfaction
- Lead Engagement
- Workflow Management
Puzzel can help you with many business goals, such as Enhance Customer Relationships, Improve Efficiency, and Increase Sales & Revenue. It can help manage these activities if you use Social Media Games and Phone Calls for these needs. As a solution, Puzzel's capabilities include Templates.
Puzzel Insurance Vertical is its biggest customer base.
Reviews
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Puzzel solved their Help Desk needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities peers achieved using Puzzel.
Use Cases
Peers recommend Engagement Management , Contact List Management , Measuring Customer Satisfaction , as the business use cases that they have been most satisfied while using Puzzel.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Social Media |
4.83/5 ★ |
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations |
| engaging and following up |
4.69/5 ★ |
"...Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers...." Peer review from Logicalware |
| Contact List Management with Games and Phone Calls |
4.75/5 ★ |
"...Customer Service & Support Operations & Contact/Call Centres of all sizes across a variety of industries including Retail & ECommerce, Insurance, Travel, IT, B2B, Gaming, Telecoms...." Peer review from Logicalware |
| contacts history |
3.70/5 ★ |
"...Retain customer history and attach notes for team communication and personalised service...." Logicalware CX Platform |
| Measuring Customer Satisfaction |
4.53/5 ★ |
"...your Customer Service MailManager s online reporting tools provide you the insight into customer satisfaction and agent performance, giving you the opportunity to take action and improve customer service...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Social Media |
4.83/5 ★ |
"...Assign predefined categories to engagements for seamless workflow...." CX Features and Integrations |
|
| engaging and following up |
4.83/5 ★ |
| Contact List Management with Games and Phone Calls |
4.75/5 ★ |
"...Customer Service & Support Operations & Contact/Call Centres of all sizes across a variety of industries including Retail & ECommerce, Insurance, Travel, IT, B2B, Gaming, Telecoms...." Peer review from Logicalware |
|
| contacts history |
4.75/5 ★ |
| Measuring Customer Satisfaction |
4.53/5 ★ |
"...your Customer Service MailManager s online reporting tools provide you the insight into customer satisfaction and agent performance, giving you the opportunity to take action and improve customer service...." Peer review |
|
5+ more Business Use Cases
Our AI advisor, Wyz, harnessed 173 insights from peers and experts to help you assess how these Puzzel use cases fit your Help Desk needs.
Popular Business Setting
for Puzzel
Top Industries
- Insurance
Popular in
- Small Business
Peers used Puzzel to Enhance customer relationships and Improve efficiency
Peer and Expert Opinion on Features
for Puzzel
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Templates | Read Reviews (5) |
IT and Other Capabilities
for Puzzel
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (22) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (22) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (32) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (32) |
| Chat Support | Read Reviews (7) |
| Email Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Puzzel
Top Failure Risks for Puzzel
Vendor Profile Details
Company Name
Puzzel Ticketing
Company Website
https://www.puzzel.com/HQ Location
45 Vicar Street, Falkirk, Scotland FK1 1, GB
Employees
1-10
Social
Financials
SEED
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