Livechat Overview
This is a summary of the comprehensive capabilities and benefits of Livechat based on over 9330 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Livechat, Userlike, Freshdesk Messaging, Intercom, LiveHelpNow, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Livechat is right for your needs? Our Cuspera AI engine can evaluate how Livechat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Livechat supports business activities such as:
- Helpdesk Management
- Engagement Management
- Contact List Management
- Customer Feedback Management
- Communication Management
Livechat can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve ROI, etc. It can help manage these activities if you use Chat Website and Phone Calls for these needs. As a solution, Livechat's capabilities include Personalization, Ticketing, Alerts: Popups & Notifications, etc.
Livechat was founded in 2002. Retail Vertical is its biggest customer base.
Reviews
"It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort into this area and keep on developing bots — we want to make them more advanced, more human-like. We also wa...nt to improve their satisfaction rate. " - Michal Haze
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Livechat.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using Livechat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat and Website |
4.69/5 ★ |
"...I like the live chat support which helped me get everything established in the beginning...." Peer review by Mark T., Trainer, Health, Wellness and Fitness |
| Engagement Management with Website and Chat |
4.77/5 ★ |
"...Additionally with phones and messengers Livechat is perfect tool to engage online client...." Peer review by Mateusz P., Design |
| engaging and following up |
4.71/5 ★ |
"...With LiveChat, users can identify people on the website and engage them using proactive chats...." Peer review |
| Contact List Management with Chat, Website and Phone Calls |
4.88/5 ★ |
"...LiveChat gives incredible video calling/help work area includes that can be utilized by associations to contact their clients and give great quality administration with respect to any inquiries of the client and give immaculate arrangements...." Peer review by Jalmari R, Customer Services Agent |
| contacts history |
4.96/5 ★ |
"...Thus when a recurrent visitor chats with a helpdesk agent, the agent is able to view past conversation history between that visitor and the helpdesk team and be better prepared to handle their questions or problems; especially if it is a recurrent issue...." Peer review by Rosemary Nkonde, Helpdesk Analyst, Genpact |
| tracking contacts |
2.50/5 ★ |
"...A must have tool to track contact ,FCR, feedback and really any part of your business as the tag function is great for this...." Peer review by Sue F., Computer Software |
| creating contact list |
3.31/5 ★ |
"...Create leads and contacts from chats and archives...." Web Live Chat Software & Online Customer Support |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat and Website |
4.69/5 ★ |
"...I like the live chat support which helped me get everything established in the beginning...." Peer review by Mark T., Trainer, Health, Wellness and Fitness |
|
| Engagement Management with Website and Chat |
4.77/5 ★ |
"...Additionally with phones and messengers Livechat is perfect tool to engage online client...." Peer review by Mateusz P., Design |
|
| engaging and following up |
4.77/5 ★ |
| Contact List Management with Chat, Website and Phone Calls |
4.88/5 ★ |
"...LiveChat gives incredible video calling/help work area includes that can be utilized by associations to contact their clients and give great quality administration with respect to any inquiries of the client and give immaculate arrangements...." Peer review by Jalmari R, Customer Services Agent |
|
| contacts history |
4.88/5 ★ |
| tracking contacts |
4.88/5 ★ |
| creating contact list |
4.88/5 ★ |
64+ more Business Use Cases
Our AI advisor, Wyz, harnessed 9330 insights from peers and experts to help you assess how these Livechat use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort into this area and keep on developing bots — we want to make them more advanced, more human-like. We also want to improve their satisfaction rate. Testimonial By Michal Haze |
|
We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates |
|
The nature of our products at Green Retreats generates a lot of questions. The ability for customers to get an instant and hassle-free reply to a quick query really benefits them. On chat, we can also turn these quick questions into meaningful conversations with our customers, which was important t...o us as our reputation stands on our exceptional customer service. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Michal Haze Head Of Customer Experience Kinguin |
It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort into this area and keep on developing bots — we want to make them more advanced, more human-like. We also want to improve their satisfaction rate. Testimonial By Michal Haze |
|
Barb Gates Director Of Support Smugmug |
We wanted to provide a way for our customers to have almost instant access to our Support Heroes, so we looked into providing live chat access to them. Testimonial By Barb Gates |
|
Vari Vilson Assistant Marketing Manager Green Retreats |
The nature of our products at Green Retreats generates a lot of questions. The ability for customers to get an instant and hassle-free reply to a quick query really benefits them. On chat, we can also turn these quick questions into meaningful conversations with our customers, which was important t...o us as our reputation stands on our exceptional customer service. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study GTTRead More |
|
Case Study GreenState Credit UnionRead More |
|
|
Case Study KinguinRead More |
Frequently Asked Questions(FAQ)
for Livechat
What is Livechat?
What is Livechat used for?
What are the top features of Livechat?
Who uses Livechat?
What are Livechat alternatives?
Where is Livechat located?
Popular Business Setting
for Livechat
Top Industries
- Retail
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Livechat to Enhance customer relationships and Acquire customers
Livechat Alternatives
Peer and Expert Opinion on Features
for Livechat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (272) |
| Ticketing | Read Reviews (261) |
| Alerts: popups & Notifications | Read Reviews (116) |
| Feedback surveys | Read Reviews (78) |
| Widgets | Read Reviews (54) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (272) |
| Ticketing | Read Reviews (261) |
| Alerts: popups & Notifications | Read Reviews (116) |
| Feedback surveys | Read Reviews (78) |
| Widgets | Read Reviews (54) |
IT and Other Capabilities
for Livechat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (205) |
| Data Import | Read Reviews (553) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (205) |
| Data Import | Read Reviews (553) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (184) |
| Phone Support | Read Reviews (306) |
| 24/7 Support | Read Reviews (2555) |
| Chat Support | Read Reviews (1035) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (184) |
| Phone Support | Read Reviews (306) |
| 24/7 Support | Read Reviews (2555) |
| Chat Support | Read Reviews (1035) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (705) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (705) |
Software Failure Risk Guidance
?for Livechat
Overall Risk Meter
Top Failure Risks for Livechat
Vendor Profile Details
HQ Location
One International Place Suite 1400 Boston, MA 02110-2619
Employees
101-250
Social
Financials
IPO
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