Livechat Overview
This is a summary of the comprehensive capabilities and benefits of Livechat based on over 9330 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Livechat, Userlike, Freshdesk Messaging, Intercom, LiveHelpNow, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Livechat is right for your needs? Our Cuspera AI engine can evaluate how Livechat fits your specific business needs, industry, and context. Get your personalized assessment report today.
Livechat supports business activities such as:
- Helpdesk Management
- Engagement Management
- Contact List Management
- Customer Feedback Management
- Communication Management
Livechat can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve ROI, etc. It can help manage these activities if you use Chat Website and Phone Calls for these needs. As a solution, Livechat's capabilities include Personalization, Ticketing, Alerts: Popups & Notifications, etc.
Livechat was founded in 2002. Retail Vertical is its biggest customer base.
Reviews
"LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. " - Roberto Jimenez
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Livechat solved their Live Chat needs. Cuspera uses 9330 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Livechat.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Contact List Management , as the business use cases that they have been most satisfied while using Livechat.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat and Website |
4.69/5 ★ |
"...I like the live chat support which helped me get everything established in the beginning...." Peer review by Mark T., Trainer, Health, Wellness and Fitness |
| Engagement Management with Website and Chat |
4.77/5 ★ |
"...I like the fact that customers can interact with us directly within a single click...." Peer review by William M., Retail |
| engaging and following up |
4.71/5 ★ |
"...We have compared, and this one feature makes our take rate (customer engages in a chat) much higher, due to it being a personal invitation by one of our reps...." Peer review by Manager in Product Management |
| Contact List Management with Chat, Website and Phone Calls |
4.88/5 ★ |
"..., I like the ability to invite a website visitor to chat ,likewise being able to see where a customer is contacting us from...." Peer review by Deji E, Senior helpdesk agent. |
| contacts history |
4.96/5 ★ |
"...The application is simple and straightforward and at the same time it solves all problems, namely the ability to communicate with clients, save history, view chat rooms with managers...." Peer review by Boris Grinev |
| tracking contacts |
2.50/5 ★ |
"...A must have tool to track contact ,FCR, feedback and really any part of your business as the tag function is great for this...." Peer review by Sue F., Computer Software |
| creating contact list |
3.31/5 ★ |
"...Create leads and contacts from chats and archives...." Web Live Chat Software & Online Customer Support |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat and Website |
4.69/5 ★ |
"...I like the live chat support which helped me get everything established in the beginning...." Peer review by Mark T., Trainer, Health, Wellness and Fitness |
|
| Engagement Management with Website and Chat |
4.77/5 ★ |
"...I like the fact that customers can interact with us directly within a single click...." Peer review by William M., Retail |
|
| engaging and following up |
4.77/5 ★ |
| Contact List Management with Chat, Website and Phone Calls |
4.88/5 ★ |
"..., I like the ability to invite a website visitor to chat ,likewise being able to see where a customer is contacting us from...." Peer review by Deji E, Senior helpdesk agent. |
|
| contacts history |
4.88/5 ★ |
| tracking contacts |
4.88/5 ★ |
| creating contact list |
4.88/5 ★ |
64+ more Business Use Cases
Our AI advisor, Wyz, harnessed 9330 insights from peers and experts to help you assess how these Livechat use cases fit your Live Chat needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez |
|
A lot of people prefer to chat instead of calling in 5 AM. Also, all the information can be sent to their email more quickly. Testimonial By Geno M |
|
It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort into this area and keep on developing bots — we want to make them more advanced, more human-like. We also want to improve their satisfaction rate. Testimonial By Michal Haze |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Roberto Jimenez General Director Unimart |
LiveChat helps with the former by enabling Unimart’s agents to answer all questions regarding order statuses or even basic issues like how to order a product. It’s also helped in turning first-time ecommerce buyers into frequent ecommerce buyers. Testimonial By Roberto Jimenez |
|
Geno M Customer Service Leader Montway Auto Transport |
A lot of people prefer to chat instead of calling in 5 AM. Also, all the information can be sent to their email more quickly. Testimonial By Geno M |
|
Michal Haze Head Of Customer Experience Kinguin |
It has significantly helped us assist more customers and received mostly positive feedback from the users. We will certainly put more effort into this area and keep on developing bots — we want to make them more advanced, more human-like. We also want to improve their satisfaction rate. Testimonial By Michal Haze |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study UnimartRead More |
|
Case Study The Chat ShopRead More |
|
Case Study Lift Kits 4 LessRead More |
Frequently Asked Questions(FAQ)
for Livechat
What is Livechat?
What is Livechat used for?
What are the top features of Livechat?
Who uses Livechat?
What are Livechat alternatives?
Where is Livechat located?
Popular Business Setting
for Livechat
Top Industries
- Retail
- Computer Software
- Internet
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Livechat to Enhance customer relationships and Acquire customers
Livechat Alternatives
Peer and Expert Opinion on Features
for Livechat
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (272) |
| Ticketing | Read Reviews (261) |
| Alerts: popups & Notifications | Read Reviews (116) |
| Feedback surveys | Read Reviews (78) |
| Widgets | Read Reviews (54) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (272) |
| Ticketing | Read Reviews (261) |
| Alerts: popups & Notifications | Read Reviews (116) |
| Feedback surveys | Read Reviews (78) |
| Widgets | Read Reviews (54) |
IT and Other Capabilities
for Livechat
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (205) |
| Data Import | Read Reviews (553) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (205) |
| Data Import | Read Reviews (553) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (184) |
| Phone Support | Read Reviews (306) |
| 24/7 Support | Read Reviews (2555) |
| Chat Support | Read Reviews (1035) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (184) |
| Phone Support | Read Reviews (306) |
| 24/7 Support | Read Reviews (2555) |
| Chat Support | Read Reviews (1035) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (705) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (225) |
| Custom Reports | Read Reviews (705) |
Software Failure Risk Guidance
?for Livechat
Overall Risk Meter
Top Failure Risks for Livechat
Vendor Profile Details
HQ Location
One International Place Suite 1400 Boston, MA 02110-2619
Employees
101-250
Social
Financials
IPO
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