LiveAgent Overview
This is a summary of the comprehensive capabilities and benefits of LiveAgent based on over 12773 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
LiveAgent, Freshservice, freshdesk, Zoho Desk, Help Scout, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if LiveAgent is right for your needs? Our Cuspera AI engine can evaluate how LiveAgent fits your specific business needs, industry, and context. Get your personalized assessment report today.
LiveAgent supports business activities such as:
- Helpdesk Management
- Knowledge Management
- Engagement Management
- Contact List Management
- Communication Management
LiveAgent can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Internal Communications, Improve Digital And Social Presence, etc. It can help manage these activities if you use Chat Phone Calls Social Media etc. for these needs. As a solution, LiveAgent's capabilities include Ticketing, Recording, Personalization, etc.
LiveAgent Information Technology and Services Vertical is its biggest customer base.
Reviews
"...The help-desk option made work much easier and questions especially with the live-chat...." Peer review by Kenyata G., Consumer Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well LiveAgent solved their Help Desk needs. Cuspera uses 12773 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using LiveAgent.
Use Cases
Peers recommend Helpdesk Management , Knowledge Management , Engagement Management , as the business use cases that they have been most satisfied while using LiveAgent.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Chat and Phone Calls |
4.67/5 ★ |
"...The help-desk option made work much easier and questions especially with the live-chat...." Peer review by Kenyata G., Consumer Services |
| Knowledge Management with Chat, Social Media, Phone Calls, User Generated Content and Blogs |
4.84/5 ★ |
"...It is really well suited as you can add a knowledge base for both agents and customers...." Peer review by Vytis Bulkevicius, IT Support Specialist, Hostinger International |
| creating knowledge base |
2.50/5 ★ |
"...I'm just getting started but have multiple brands and I needed a central place where I could handle incoming support topics, while creating my knowledge base across multiple companies...." Peer review by Audra C, Founder |
| sharing knowledge |
3.60/5 ★ |
"...This system has ticket, live-chat support, phone support, social media (Facebook and Twitter) support and a portal for 24/7 knowledge sharing...." ZENDESK COMPARISON: 10 Other Best Customer Support Softwares |
| Engagement Management with Social Media, Chat, Website and E-Mail |
4.84/5 ★ |
"...My company have operations across several countries and we want to track customer support and engagement from several channels such as Facebook, Livechat, Voice, Twitter...." Peer review by Administrator |
| engaging and following up |
4.89/5 ★ |
"...I have created a rule to automatically re-open replied email, so when customer don't reply me, ticket automatically opens in 3 days (I created a rule like this in LA), so I send followup to the customer again as a reminder...." Peer review by Hari P, Founder |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Chat and Phone Calls |
4.67/5 ★ |
"...The help-desk option made work much easier and questions especially with the live-chat...." Peer review by Kenyata G., Consumer Services |
|
| Knowledge Management with Chat, Social Media, Phone Calls, User Generated Content and Blogs |
4.84/5 ★ |
"...It is really well suited as you can add a knowledge base for both agents and customers...." Peer review by Vytis Bulkevicius, IT Support Specialist, Hostinger International |
|
| creating knowledge base |
4.84/5 ★ |
| sharing knowledge |
4.84/5 ★ |
| Engagement Management with Social Media, Chat, Website and E-Mail |
4.84/5 ★ |
"...My company have operations across several countries and we want to track customer support and engagement from several channels such as Facebook, Livechat, Voice, Twitter...." Peer review by Administrator |
|
| engaging and following up |
4.84/5 ★ |
60+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12773 insights from peers and experts to help you assess how these LiveAgent use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for LiveAgent
What is LiveAgent?
What is LiveAgent used for?
What are the top features of LiveAgent?
Who uses LiveAgent?
What are LiveAgent alternatives?
Where is LiveAgent located?
Popular Business Setting
for LiveAgent
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used LiveAgent to Enhance customer relationships and Acquire customers
LiveAgent Alternatives
Peer and Expert Opinion on Features
for LiveAgent
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (1571) |
| Recording | Read Reviews (191) |
| Personalization | Read Reviews (146) |
| Alerts: popups & Notifications | Read Reviews (125) |
| Dashboard | Read Reviews (111) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (1571) |
| Recording | Read Reviews (191) |
| Personalization | Read Reviews (146) |
| Alerts: popups & Notifications | Read Reviews (125) |
| Dashboard | Read Reviews (111) |
IT and Other Capabilities
for LiveAgent
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (518) |
| Data Import | Read Reviews (840) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (518) |
| Data Import | Read Reviews (840) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (1308) |
| Email Support | Read Reviews (323) |
| Phone Support | Read Reviews (406) |
| 24/7 Support | Read Reviews (3453) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (1308) |
| Email Support | Read Reviews (323) |
| Phone Support | Read Reviews (406) |
| 24/7 Support | Read Reviews (3453) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (824) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (93) |
| Custom Reports | Read Reviews (824) |
Software Failure Risk Guidance
?for LiveAgent
Overall Risk Meter
Top Failure Risks for LiveAgent
Vendor Profile Details
Company Name
qualityunit
Company Website
https://www.qualityunit.com/HQ Location
Vajnorska 100/A, Bratislava, Slovakia 83104, SK
Employees
101-250
Social
Financials
PRIVATE
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