KOOKOO Cloud Call Center Solution Overview
This is a summary of the comprehensive capabilities and benefits of KOOKOO Cloud Call Center Solution based on over 331 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
KOOKOO Cloud Call Center Solution, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if KOOKOO Cloud Call Center Solution is right for your needs? Our Cuspera AI engine can evaluate how KOOKOO Cloud Call Center Solution fits your specific business needs, industry, and context. Get your personalized assessment report today.
KOOKOO Cloud Call Center Solution supports business activities such as:
- Helpdesk Management
- Call Recording
- Tracking & Monitoring Communications
- Call Analytics
- Engaging And Following Up
KOOKOO Cloud Call Center Solution can help you with many business goals, such as Acquire Customers, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls Offline and On Premises for these needs. As a solution, KOOKOO Cloud Call Center Solution's capabilities include Recording, Dashboard, and Live Monitoring.
KOOKOO Cloud Call Center Solution Financial Services Vertical is its biggest customer base.
Reviews
"...The Best part of using this dialer is we get all the types of reports and immediate technical support, also the team is very supportive and helpful in solving all type of quires...." Peer review by Srinivas T
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well KOOKOO Cloud Call Center Solution solved their Contact Center Software needs. Cuspera uses 331 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using KOOKOO Cloud Call Center Solution.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Tracking & Monitoring Communications , as the business use cases that they have been most satisfied while using KOOKOO Cloud Call Center Solution.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls, Offline and On Premises |
4.95/5 ★ |
"...The Best part of using this dialer is we get all the types of reports and immediate technical support, also the team is very supportive and helpful in solving all type of quires...." Peer review by Srinivas T |
| Call Recording with Phone Calls and Text SMS |
4.95/5 ★ |
"...Every call is recorded and easy-to-access for training, quality, compliance, or conflict resolution. ..." Cloud Call Center Solution |
| Tracking & Monitoring Communications with Phone Calls |
4.60/5 ★ |
"...Live call monitoring with snoop, barge-in, & whisper help prevent escalations and improve first-call resolution. ..." Cloud Call Center Solution |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls, Offline and On Premises |
4.95/5 ★ |
"...The Best part of using this dialer is we get all the types of reports and immediate technical support, also the team is very supportive and helpful in solving all type of quires...." Peer review by Srinivas T |
|
| Call Recording with Phone Calls and Text SMS |
4.95/5 ★ |
"...Every call is recorded and easy-to-access for training, quality, compliance, or conflict resolution. ..." Cloud Call Center Solution |
|
| Tracking & Monitoring Communications with Phone Calls |
4.60/5 ★ |
"...Live call monitoring with snoop, barge-in, & whisper help prevent escalations and improve first-call resolution. ..." Cloud Call Center Solution |
|
10+ more Business Use Cases
Our AI advisor, Wyz, harnessed 331 insights from peers and experts to help you assess how these KOOKOO Cloud Call Center Solution use cases fit your Contact Center Software needs.
Popular Business Setting
for KOOKOO Cloud Call Center Solution
Top Industries
- Financial Services
- Non-Profit Organization Management
- Internet
Popular in
- Mid Market
- Enterprise
- Small Business
Peers used KOOKOO Cloud Call Center Solution to Acquire customers and Enhance customer relationships
Peer and Expert Opinion on Features
for KOOKOO Cloud Call Center Solution
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (24) |
| Dashboard | Read Reviews (13) |
| Live monitoring | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (24) |
| Dashboard | Read Reviews (13) |
| Live monitoring | Read Reviews (6) |
IT and Other Capabilities
for KOOKOO Cloud Call Center Solution
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (35) |
| Data Import | Read Reviews (42) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (35) |
| Data Import | Read Reviews (42) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (39) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (9) |
| 24/7 Support | Read Reviews (39) |
| Chat Support | Read Reviews (6) |
| Email Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (46) |
| Analytics | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (46) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for KOOKOO Cloud Call Center Solution
Overall Risk Meter
Top Failure Risks for KOOKOO Cloud Call Center Solution
Vendor Profile Details
Company Name
Ozonetel
Company Website
https://ozonetel.com/HQ Location
6-3-1090/B, 1st Floor, Mayank Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telanga 500082, IN
Employees
51-100
Social
Financials
SEED
Get a personalised risk report for KOOKOO Cloud Call Center Solution
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
KOOKOO Cloud Call Center Solution may get in touch with you regarding your request.
Request Custom Quote
Ozonetel will get in touch with you regarding your request.