Jira Service Management Overview
This is a summary of the comprehensive capabilities and benefits of Jira Service Management based on over 746 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Jira Service Management, LogMeIn Rescue, teamwork desk, GoTo Resolve, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Jira Service Management is right for your needs? Our Cuspera AI engine can evaluate how Jira Service Management fits your specific business needs, industry, and context. Get your personalized assessment report today.
Jira Service Management supports business activities such as:
- Helpdesk Management
- Workflow Management
- Collaboration
- Training & Onboarding
- Knowledge Management
Jira Service Management can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Improve Efficiency, Acquire Customers, Manage Risk, etc. As a solution, Jira Service Management's capabilities include Ticketing, Alerts: Popups & Notifications, Templates, etc.
Reviews
"...Learn about the different types of help desk, read our blog articles about customer service, or learn more about Jira Service Desk, our customer service and IT support tool used by over 20,000 support teams...." Top 12 Skills Needed for Help Desk
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Jira Service Management solved their Help Desk needs. Cuspera uses 746 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Jira Service Management.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , Collaboration , as the business use cases that they have been most satisfied while using Jira Service Management.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management |
4.85/5 ★ |
"...Learn about the different types of help desk, read our blog articles about customer service, or learn more about Jira Service Desk, our customer service and IT support tool used by over 20,000 support teams...." Top 12 Skills Needed for Help Desk |
| Workflow Management |
4.75/5 ★ |
"...Atlassian today announced a set of new templates and workflows for Jira Service Desk that were purpose-built for HR, legal and facilities teams...." Atlassian expands Jira Service Desk beyond IT teams TechCrunch |
| Collaboration |
4.44/5 ★ |
"...It also includes access to the cloud editions of the collaboration software Confluence, Jira Service Desk and the project management software Jira Core...." CrashPlan review - TechRadar India plus 2 more |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management |
4.85/5 ★ |
"...Learn about the different types of help desk, read our blog articles about customer service, or learn more about Jira Service Desk, our customer service and IT support tool used by over 20,000 support teams...." Top 12 Skills Needed for Help Desk |
|
| Workflow Management |
4.75/5 ★ |
"...Atlassian today announced a set of new templates and workflows for Jira Service Desk that were purpose-built for HR, legal and facilities teams...." Atlassian expands Jira Service Desk beyond IT teams TechCrunch |
|
| Collaboration |
4.44/5 ★ |
"...It also includes access to the cloud editions of the collaboration software Confluence, Jira Service Desk and the project management software Jira Core...." CrashPlan review - TechRadar India plus 2 more |
|
19+ more Business Use Cases
Our AI advisor, Wyz, harnessed 746 insights from peers and experts to help you assess how these Jira Service Management use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Jira Service Management
What is Jira Service Management used for?
What are the top features of Jira Service Management?
What are Jira Service Management alternatives?
Where is Jira Service Management located?
Peers used Jira Service Management to Enhance customer relationships and Improve internal communications
Jira Service Management Alternatives
Peer and Expert Opinion on Features
for Jira Service Management
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (34) |
| Alerts: popups & Notifications | Read Reviews (16) |
| Templates | Read Reviews (15) |
| Personalization | Read Reviews (9) |
| Widgets | Read Reviews (6) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (34) |
| Alerts: popups & Notifications | Read Reviews (16) |
| Templates | Read Reviews (15) |
| Personalization | Read Reviews (9) |
| Widgets | Read Reviews (6) |
IT and Other Capabilities
for Jira Service Management
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (43) |
| Data Export | Read Reviews (14) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (43) |
| Data Export | Read Reviews (14) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (174) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (22) |
| Phone Support | Read Reviews (17) |
| Email Support | Read Reviews (20) |
| 24/7 Support | Read Reviews (174) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (14) |
Software Failure Risk Guidance
?for Jira Service Management
Overall Risk Meter
Top Failure Risks for Jira Service Management
Vendor Profile Details
Company Name
atlassian
Company Website
https://www.atlassian.com/HQ Location
Level 6/341 George St, Sydney, NSW 2000, AU
Employees
1001-5000
Social
Financials
PRIVATE
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