ICE Chat Overview
This is a summary of the comprehensive capabilities and benefits of ICE Chat based on over 182 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ICE Chat, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ICE Chat is right for your needs? Our Cuspera AI engine can evaluate how ICE Chat fits your specific business needs, industry, and context. Get your personalized assessment report today.
ICE Chat supports business activities such as:
- Engagement Management
- Helpdesk Management
- Contact List Management
- Competitive Intelligence
- Social Media Analytics
ICE Chat can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, and Increase Sales & Revenue. It can help manage these activities if you use Chat E-Mail Website etc. for these needs. As a solution, ICE Chat's capabilities include Feedback Surveys.
ICE Chat Management Consulting Vertical is its biggest customer base.
Reviews
"...Customer Engagement Simplified: A cloud-hosted integrated Chat platform with a robust self-learning knowledge base. ..." Chat Home
Cuspera Reviews
10 buyers and buying teams have used Cuspera to assess how well ICE Chat solved their Live Chat needs. Cuspera uses 182 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using ICE Chat.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using ICE Chat.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Chat, E-Mail and Website |
4.89/5 ★ |
"...Customer Engagement Simplified: A cloud-hosted integrated Chat platform with a robust self-learning knowledge base. ..." Chat Home |
engaging and following up |
4.68/5 ★ |
"...Integrated Customer Engagement (ICE) offers a perfect software solution for businesses to overcome the challenges of todays competitive environment...." Peer review from Etech Global Services |
Helpdesk Management with Website and Phone Calls |
4.78/5 ★ |
"...Contact/Call Centers, any website that experiences good flow of visitors, organizations that need to support online customers, e-commerce websites...." Peer review from Etech Global Services |
Contact List Management with Phone Calls and Website |
4.42/5 ★ |
"...ICE Chatbot is a customizable bot that understands your users, and then curates information, answers questions, captures contacts Click to Call...." Chat Home |
creating contact list |
3.33/5 ★ |
"...ICE Chatbot is a customizable bot that understands your users, and then curates information, answers questions, captures contacts Click to Call...." Chat Home |
PEER EXPERIENCES | |
---|---|
Engagement Management with Chat, E-Mail and Website |
4.89/5 ★ |
"...Customer Engagement Simplified: A cloud-hosted integrated Chat platform with a robust self-learning knowledge base. ..." Chat Home |
|
engaging and following up |
4.89/5 ★ |
Helpdesk Management with Website and Phone Calls |
4.78/5 ★ |
"...Contact/Call Centers, any website that experiences good flow of visitors, organizations that need to support online customers, e-commerce websites...." Peer review from Etech Global Services |
|
Contact List Management with Phone Calls and Website |
4.42/5 ★ |
"...ICE Chatbot is a customizable bot that understands your users, and then curates information, answers questions, captures contacts Click to Call...." Chat Home |
|
creating contact list |
4.42/5 ★ |
4+ more Business Use Cases
Our AI advisor, Wyz, harnessed 182 insights from peers and experts to help you assess how these ICE Chat use cases fit your Live Chat needs.
Popular Business Setting
for ICE Chat
Top Industries
- Management Consulting
- Insurance
- Retail
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peer and Expert Opinion on Features
for ICE Chat
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (7) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (7) |
IT and Other Capabilities
for ICE Chat
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (17) |
Data Export | Read Reviews (12) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (17) |
Data Export | Read Reviews (12) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (26) |
24/7 Support | Read Reviews (25) |
Email Support | Read Reviews (4) |
Phone Support | Read Reviews (4) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (26) |
24/7 Support | Read Reviews (25) |
Email Support | Read Reviews (4) |
Phone Support | Read Reviews (4) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (11) |
Custom Reports | Read Reviews (30) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (11) |
Custom Reports | Read Reviews (30) |
Software Failure Risk Guidance
?for ICE Chat
Top Failure Risks for ICE Chat
Vendor Profile Details
Company Name
Etech Global Services
Company Website
https://www.enterice.com/index.aspxHQ Location
1903 Berry Drive, Nacogdoches, Texas 75964 , US
Employees
11-50
Social
Financials
NA