Helprace Overview
This is a summary of the comprehensive capabilities and benefits of Helprace based on over 501 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Helprace, Azuredesk, osTicket, Helpspot, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Helprace is right for your needs? Our Cuspera AI engine can evaluate how Helprace fits your specific business needs, industry, and context. Get your personalized assessment report today.
Helprace supports business activities such as:
- Helpdesk Management
- Customer Feedback Management
- Knowledge Management
- Workflow Management
- Digital Signature
Helprace can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Acquire Customers, and Improve Visibility. It can help manage these activities if you use E-Mail Website User Generated Content etc. for these needs. As a solution, Helprace's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
Helprace was founded in 2011. Internet Vertical is its biggest customer base.
Reviews
"...: Tear down the walls between traditional CRM, help desk and community management...." Peer review by Sohail Ahmed
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Helprace solved their Help Desk needs. Cuspera uses 501 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Helprace.
Use Cases
Peers recommend Helpdesk Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helprace.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management with E-Mail and Website |
4.93/5 ★ |
"...: Tear down the walls between traditional CRM, help desk and community management...." Peer review by Sohail Ahmed |
Customer Feedback Management with E-Mail |
4.72/5 ★ |
"...Helprace integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs & knowledge base...." Peer review |
measuring customer satisfaction |
4.45/5 ★ |
"...Helprace also provides reporting tools, which give users insight into the busiest time of day, response times, replies to solve, resolution time, and customer satisfaction...." Peer review |
Knowledge Management with E-Mail, User Generated Content and Blogs |
4.19/5 ★ |
"...We also like to give sales reps access to the community and knowledge base so they can communicate to our customers right away...." Peer review by Alex K, Owner, Internet |
PEER EXPERIENCES | |
---|---|
Helpdesk Management with E-Mail and Website |
4.93/5 ★ |
"...: Tear down the walls between traditional CRM, help desk and community management...." Peer review by Sohail Ahmed |
|
Customer Feedback Management with E-Mail |
4.72/5 ★ |
"...Helprace integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs & knowledge base...." Peer review |
|
measuring customer satisfaction |
4.72/5 ★ |
Knowledge Management with E-Mail, User Generated Content and Blogs |
4.19/5 ★ |
"...We also like to give sales reps access to the community and knowledge base so they can communicate to our customers right away...." Peer review by Alex K, Owner, Internet |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 501 insights from peers and experts to help you assess how these Helprace use cases fit your Help Desk needs.
Frequently Asked Questions(FAQ)
for Helprace
What is Helprace?
What is Helprace used for?
What are the top features of Helprace?
Who uses Helprace?
What are Helprace alternatives?
Where is Helprace located?
Popular Business Setting
for Helprace
Top Industries
- Internet
- Computer Software
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
Helprace Alternatives
Peer and Expert Opinion on Features
for Helprace
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (105) |
Alerts: popups & Notifications | Read Reviews (15) |
Personalization | Read Reviews (7) |
Widgets | Read Reviews (6) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (105) |
Alerts: popups & Notifications | Read Reviews (15) |
Personalization | Read Reviews (7) |
Widgets | Read Reviews (6) |
IT and Other Capabilities
for Helprace
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (25) |
Data Export | Read Reviews (1) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Import | Read Reviews (25) |
Data Export | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (140) |
Phone Support | Read Reviews (5) |
Chat Support | Read Reviews (5) |
Email Support | Read Reviews (8) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (140) |
Phone Support | Read Reviews (5) |
Chat Support | Read Reviews (5) |
Email Support | Read Reviews (8) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (38) |
Analytics | Read Reviews (5) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (38) |
Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for Helprace
Overall Risk Meter
Top Failure Risks for Helprace
Vendor Profile Details
HQ Location
8010 Woodland Center Blvd Tampa, FL 33614
Employees
11-50
Social
Financials
PRIVATE