Helprace Overview

This is a summary of the comprehensive capabilities and benefits of Helprace based on over 501 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Helprace, Azuredesk, osTicket, Helpspot, Cayzu Help Desk, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Helprace is right for your needs? Our Cuspera AI engine can evaluate how Helprace fits your specific business needs, industry, and context. Get your personalized assessment report today.

Helprace supports business activities such as:

  • Helpdesk Management
  • Customer Feedback Management
  • Knowledge Management
  • Workflow Management
  • Digital Signature

Helprace can help you with many business goals, such as Enhance Customer Relationships, Improve Internal Communications, Acquire Customers, and Improve Visibility. It can help manage these activities if you use E-Mail Website User Generated Content etc. for these needs. As a solution, Helprace's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.

Helprace was founded in 2011. Internet Vertical is its biggest customer base.

Reviews

"...: Tear down the walls between traditional CRM, help desk and community management...." Peer review by Sohail Ahmed

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Helprace solved their Help Desk needs. Cuspera uses 501 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Enhance Customer Relationships and Improve Internal Communications are the most popular business priorities peers achieved using Helprace.

Other priorities:

  • Acquire Customers
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Helpdesk Management , Customer Feedback Management , Knowledge Management , as the business use cases that they have been most satisfied while using Helprace.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management with E-Mail and Website

4.93/5 ★

Read Reviews (28)

"...: Tear down the walls between traditional CRM, help desk and community management...."
Customer Feedback Management with E-Mail

4.72/5 ★

Read Reviews (16)

"...Helprace integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs & knowledge base...."
measuring customer satisfaction

4.45/5 ★

Read Reviews (4)

"...Helprace also provides reporting tools, which give users insight into the busiest time of day, response times, replies to solve, resolution time, and customer satisfaction...."
Knowledge Management with E-Mail, User Generated Content and Blogs

4.19/5 ★

Read Reviews (14)

"...We also like to give sales reps access to the community and knowledge base so they can communicate to our customers right away...."
PEER EXPERIENCES
Helpdesk Management with E-Mail and Website

4.93/5 ★

Read Reviews (28)

"...: Tear down the walls between traditional CRM, help desk and community management...." Peer review by Sohail Ahmed
Customer Feedback Management with E-Mail

4.72/5 ★

Read Reviews (16)

"...Helprace integrates multiple tools together for great customer service, including tickets, email management, customer community, feedback, docs & knowledge base...." Peer review
measuring customer satisfaction

4.72/5 ★

Read Reviews (4)

Knowledge Management with E-Mail, User Generated Content and Blogs

4.19/5 ★

Read Reviews (14)

"...We also like to give sales reps access to the community and knowledge base so they can communicate to our customers right away...." Peer review by Alex K, Owner, Internet

16+ more Business Use Cases

Our AI advisor, Wyz, harnessed 501 insights from peers and experts to help you assess how these Helprace use cases fit your Help Desk needs.

Frequently Asked Questions(FAQ)

for Helprace

What is Helprace?

Helprace is a cloud-based customer service software suite with a ticketing system and self-service help desk. It helps to increase productivity of service agents, optimization of workflows and provides skill based routing.

What is Helprace used for?

Helprace is a Help Desk Software mainly used by its customers to Enhance Customer Relationships and Improve Internal Communications by Helpdesk Management, Customer Feedback Management and Knowledge Management .

What are the top features of Helprace?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of Helprace.

Who uses Helprace?

Helprace is used by Internet, Computer Software and Financial Services among other industries.

What are Helprace alternatives?

Azuredesk, OsTicket, Helpspot and Cayzu Help Desk are popular alternatives for Helprace.

Where is Helprace located?

Helprace is headquartered at 8010 Woodland Center Blvd Tampa, FL 33614.

Popular Business Setting

for Helprace

Top Industries

  • Internet
  • Computer Software
  • Financial Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used Helprace to Enhance customer relationships and Improve internal communications

Peer and Expert Opinion on Features

for Helprace

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.69/5 ★

Read Reviews (105)
Alerts: popups & Notifications

4.39/5 ★

Read Reviews (15)
Personalization

4.14/5 ★

Read Reviews (7)
Widgets

4.21/5 ★

Read Reviews (6)
FEATURES RATINGS AND REVIEWS
Ticketing

4.69/5 ★

Read Reviews (105)
Alerts: popups & Notifications

4.39/5 ★

Read Reviews (15)
Personalization

4.14/5 ★

Read Reviews (7)
Widgets

4.21/5 ★

Read Reviews (6)

IT and Other Capabilities

for Helprace

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.38/5 ★

Read Reviews (25)
Data Export

3.14/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.38/5 ★

Read Reviews (25)
Data Export

3.14/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.62/5 ★

Read Reviews (140)
Phone Support

4.36/5 ★

Read Reviews (5)
Chat Support

4.32/5 ★

Read Reviews (5)
Email Support

4.09/5 ★

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.62/5 ★

Read Reviews (140)
Phone Support

4.36/5 ★

Read Reviews (5)
Chat Support

4.32/5 ★

Read Reviews (5)
Email Support

4.09/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (38)
Analytics

4.26/5 ★

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

4.50/5 ★

Read Reviews (38)
Analytics

4.26/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Helprace

Overall Risk Meter

Low Medium High

Top Failure Risks for Helprace

Vendor Profile Details

Company Name

Helprace

Company Website

https://helprace.com/

Year Founded

2011

HQ Location

8010 Woodland Center Blvd Tampa, FL 33614

Employees

11-50

Social

Financials

PRIVATE