Gainsight Platform Overview
This is a summary of the comprehensive capabilities and benefits of Gainsight Platform based on over 12912 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Gainsight Platform, Totango, ChurnZero, Gainsight CS, Freshdesk Customer Success, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Gainsight Platform is right for your needs? Our Cuspera AI engine can evaluate how Gainsight Platform fits your specific business needs, industry, and context. Get your personalized assessment report today.
Gainsight Platform supports business activities such as:
- Customer Feedback Management
- Training & Onboarding
- Automated Playbooks
- Workflow Management
- Customer Success Management
Gainsight Platform can help you with many business goals, such as Improve Customer Visibility, Reduce Chrun, Improve Product Adoption, Uncover Expansion Opportunities, Enhance Customer Relationships, etc. As a solution, Gainsight Platform's capabilities include Dashboard, Feedback Surveys, Alert On Key Customer Events, etc.
Gainsight Platform was founded in 2011. Computer Software Vertical is its biggest customer base.
Reviews
"Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available. " - Tim Sedwitz
Cuspera Reviews
15 buyers and buying teams have used Cuspera to assess how well Gainsight Platform solved their Customer Success Platform needs. Cuspera uses 12912 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Improve Customer Visibility and Reduce Chrun are the most popular business priorities peers achieved using Gainsight Platform.
Use Cases
Peers recommend Customer Feedback Management , Training & Onboarding , Automated Playbooks , as the business use cases that they have been most satisfied while using Gainsight Platform.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...Weak CSAT and freeform response around a particular product directly led to the executive team to prioritize a set of enhancements...." Case Study Continuum |
| measuring net promoter score |
4.76/5 ★ |
"...I like the dashboard and NPS views and reports...." Peer review by Alex Tran, Customer Success Associate, ServiceTitan |
| measuring customer satisfaction |
4.89/5 ★ |
"...Gainsight allows us to track customer satisfaction and create scorecards that help us work better with our customers...." Peer review by Joshua Tobiansky, Sr. Manager of Customer Success, HOSTING |
| Training & Onboarding |
4.19/5 ★ |
"...This led to duplicative work and also needs to re-train the team several times as our workflows changed and evolved...." Peer review by Brittany Habel, Customer Success Operations, ServiceTitan |
| Automated Playbooks |
3.94/5 ★ |
"...Then, the notion of CTA and Playbooks are very useful to organize the CSM activities...." Peer review by Christophe L., VP Customer Success |
| talk track creation |
1.92/5 ★ |
"Vonage Differentiates Itself in the Enterprise SaaS Industry and Increases Retention with Consultative Customer Success Enabled By Gainsight" https://www.gainsight.com/customer/vonage/ |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management |
4.74/5 ★ |
"...Weak CSAT and freeform response around a particular product directly led to the executive team to prioritize a set of enhancements...." Case Study Continuum |
|
| measuring net promoter score |
4.74/5 ★ |
| measuring customer satisfaction |
4.74/5 ★ |
| Training & Onboarding |
4.19/5 ★ |
"...This led to duplicative work and also needs to re-train the team several times as our workflows changed and evolved...." Peer review by Brittany Habel, Customer Success Operations, ServiceTitan |
|
| Automated Playbooks |
3.94/5 ★ |
"...Then, the notion of CTA and Playbooks are very useful to organize the CSM activities...." Peer review by Christophe L., VP Customer Success |
|
| talk track creation |
3.94/5 ★ |
68+ more Business Use Cases
Our AI advisor, Wyz, harnessed 12912 insights from peers and experts to help you assess how these Gainsight Platform use cases fit your Customer Success Platform needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available. Testimonial By Tim Sedwitz |
|
With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan |
|
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tim Sedwitz Sr. Manager Customer Success Strategy & Operations YEXT |
Gainsight has provided a central repository for our Account Management team to find details about their accounts, which has given them more information at their fingertips than they’d previously had available. Testimonial By Tim Sedwitz |
|
Emily Speer Ryan Director, Customer Success Operations Chef.io |
With a complex CS org and multiple Sales teams, it's incredibly important to have stellar communication and one consistent view of the customer from A-Z. Gainsight gives us this consistency and ensures one voice of truth. Testimonial By Emily Speer Ryan |
|
Tom Wix Director of Customer Success Operations Alfresco |
The Gainsight features I’m most excited about are the Dashboards and Widgets. They really give the rest of the organization access to the data on every single customer. Testimonial By Tom Wix |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study PluralsightRead More |
|
Case Study PEC SafetyRead More |
|
Case Study VonageRead More |
Frequently Asked Questions(FAQ)
for Gainsight Platform
What is Gainsight Platform?
What is Gainsight Platform used for?
What are the top features of Gainsight Platform?
Who uses Gainsight Platform?
What are Gainsight Platform alternatives?
Where is Gainsight Platform located?
Popular Business Setting
for Gainsight Platform
Top Industries
- Computer Software
- Internet
- Information Technology and Services
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used Gainsight Platform to Improve customer visibility and Reduce chrun
Gainsight Platform Alternatives
Peer and Expert Opinion on Features
for Gainsight Platform
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (430) |
| Feedback surveys | Read Reviews (353) |
| Alert on key customer events | Read Reviews (163) |
| Personalization | Read Reviews (112) |
| Recording | Read Reviews (106) |
IT and Other Capabilities
for Gainsight Platform
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (629) |
| Data Import | Read Reviews (1198) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (827) |
| Chat Support | Read Reviews (622) |
| Phone Support | Read Reviews (506) |
| 24/7 Support | Read Reviews (3273) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (593) |
| Custom Reports | Read Reviews (1377) |
Software Failure Risk Guidance
?for Gainsight Platform
Overall Risk Meter
Top Failure Risks for Gainsight Platform
Vendor Profile Details
HQ Location
1400 Bridge Pkwy Suite 101, Redwood City, CA 94065
Employees
251-500
Social
Financials
SERIES E
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