Five9 Overview
This is a summary of the comprehensive capabilities and benefits of Five9 based on over 6060 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Five9, NICE CXone, Bright Pattern, Talkdesk, Genesys PureConnect, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Five9 is right for your needs? Our Cuspera AI engine can evaluate how Five9 fits your specific business needs, industry, and context. Get your personalized assessment report today.
Five9 supports business activities such as:
- Helpdesk Management
- Engagement Management
- Call Recording
- Contact List Management
- Communication Management
Five9 can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Sales & Revenue, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, Five9's capabilities include Recording, Personalization, Dashboard, etc.
Five9 was founded in 2001. Financial Services Vertical is its biggest customer base.
Reviews
"Five9 was very easy to build. It took days rather than months all the tools were there. " - Mark Fichera
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well Five9 solved their Contact Center Software needs. Cuspera uses 6060 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Five9.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using Five9.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.50/5 ★ |
"...It's nice to have a major call center phone system that I -a call center..." Peer review by Thomas M., Manager, Education |
| Engagement Management |
4.35/5 ★ |
"...They have to record each customer interaction in the customer system of record and do wrap-up work...." Customer success starts at the agent s desktop. |
| engaging and following up |
4.45/5 ★ |
"...Five9 Digital Outreach Automate follow-up when calls fail through email, SMS, or social to let your contacts know you missed them. ..." Consistently deliver extraordinary customer experiences. |
| engaging with scheduling & cadence |
3.97/5 ★ |
"...It was consistent and reliable, which gave us the confidence that we could execute our exact dialing strategy/cadence with every lead...." Peer review by Manager in Marketing |
| Call Recording with Phone Calls |
4.02/5 ★ |
"...Call recording has been a masterpiece for our Quality associates...." Peer review by Anonymous Reviewer |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.50/5 ★ |
"...It's nice to have a major call center phone system that I -a call center..." Peer review by Thomas M., Manager, Education |
|
| Engagement Management |
4.35/5 ★ |
"...They have to record each customer interaction in the customer system of record and do wrap-up work...." Customer success starts at the agent s desktop. |
|
| engaging and following up |
4.35/5 ★ |
| engaging with scheduling & cadence |
4.35/5 ★ |
| Call Recording with Phone Calls |
4.02/5 ★ |
"...Call recording has been a masterpiece for our Quality associates...." Peer review by Anonymous Reviewer |
|
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 6060 insights from peers and experts to help you assess how these Five9 use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Five9 was very easy to build. It took days rather than months all the tools were there. Testimonial By Mark Fichera |
|
|
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
|
|
The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark Fichera Owner & CEO OnBrand24 |
Five9 was very easy to build. It took days rather than months all the tools were there. Testimonial By Mark Fichera |
|
Lee Hasson Director of Business Intelligence Open English |
Website leads are processed through our CRM and then pushed out to Five9. Within seconds literally our sales team is calling them back. Testimonial By Lee Hasson |
|
Ryan Regier Senior Admin OnDeck |
The products offered by FIve9 work great for our teams. Also, the service we receive from our Account Manager, Technical Account Manager, and service reps is top notch. Someone is always available when we need support. Our experience has been very positive and we will continue to use Five9 in the f...uture. I can highly recommend Five9. |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
Case Study OnBrand24Read More |
|
|
Case Study NetSuiteRead More |
|
|
Case Study University of AkronRead More |
Frequently Asked Questions(FAQ)
for Five9
What is Five9?
What is Five9 used for?
What are the top features of Five9?
Who uses Five9?
What are Five9 alternatives?
Where is Five9 located?
Popular Business Setting
for Five9
Top Industries
- Financial Services
- Retail
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used Five9 to Enhance customer relationships and Acquire customers
Five9 Alternatives
Peer and Expert Opinion on Features
for Five9
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (206) |
| Personalization | Read Reviews (95) |
| Dashboard | Read Reviews (64) |
| Predictive dialer | Read Reviews (43) |
| Gamification | Read Reviews (34) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (206) |
| Personalization | Read Reviews (95) |
| Dashboard | Read Reviews (64) |
| Predictive dialer | Read Reviews (43) |
| Gamification | Read Reviews (34) |
IT and Other Capabilities
for Five9
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (371) |
| Data Import | Read Reviews (717) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (371) |
| Data Import | Read Reviews (717) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (106) |
| Phone Support | Read Reviews (186) |
| Email Support | Read Reviews (86) |
| 24/7 Support | Read Reviews (931) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (106) |
| Phone Support | Read Reviews (186) |
| Email Support | Read Reviews (86) |
| 24/7 Support | Read Reviews (931) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (165) |
| Analytics | Read Reviews (296) |
| Custom Reports | Read Reviews (628) |
Software Failure Risk Guidance
?for Five9
Overall Risk Meter
Top Failure Risks for Five9
Vendor Profile Details
HQ Location
4000 Executive Parkway, Suite 400, San Ramon, CA 94583, USA
Employees
501-1000
Social
Financials
IPO
Get a personalised risk report for Five9
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Five9 may get in touch with you regarding your request.
Request Custom Quote
five9 will get in touch with you regarding your request.