eGain Overview
This is a summary of the comprehensive capabilities and benefits of eGain based on over 2569 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
eGain, Genesys Live Chat, LiveHelpNow, Userlike, Freshdesk Messaging, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if eGain is right for your needs? Our Cuspera AI engine can evaluate how eGain fits your specific business needs, industry, and context. Get your personalized assessment report today.
eGain supports business activities such as:
- Engagement Management
- Knowledge Management
- Helpdesk Management
- Communication Management
- Contact List Management
eGain can help you with many business goals, such as Scale Best Practices, Enhance Customer Relationships, Acquire Customers, Improve Digital And Social Presence, Increase Sales & Revenue, etc. It can help manage these activities if you use Omnichannel Phone Calls Social Media etc. for these needs. As a solution, eGain's capabilities include Feedback Surveys, Alerts: Popups & Notifications, Personalization, etc.
eGain was founded in 1997. Consumer Electronics Vertical is its biggest customer base.
Reviews
"...AI Chatbot Virtual Assistant Software Improves Customer Engagement...." Virtual Assistant from eGain
Cuspera Reviews
32 buyers and buying teams have used Cuspera to assess how well eGain solved their Live Chat needs. Cuspera uses 2569 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities peers achieved using eGain.
Use Cases
Peers recommend Engagement Management , Knowledge Management , Helpdesk Management , as the business use cases that they have been most satisfied while using eGain.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Omnichannel |
4.99/5 ★ |
"...AI Chatbot Virtual Assistant Software Improves Customer Engagement...." Virtual Assistant from eGain |
engaging and following up |
4.98/5 ★ |
"...eGain can help you cost-effectively transform a traditional call center, help desk, or web customer service operation into an omnichannel Customer Engagement Hub (CEH)...." Customer Service Solutions for IT |
Knowledge Management |
4.96/5 ★ |
"...eGain has implemented many enterprise knowledge bases that guide agents through the process of validating entitlement and offering enhanced services where appropriate...." Customer Experience Solutions for Utilities |
creating knowledge base |
3.82/5 ★ |
"...Knowledge managers gain visibility of article views, feedback, search behavior, contact deflection and a whole lot more...." Analytics: Digital, Knowledge, Operational, Customer Journey |
Helpdesk Management with Phone Calls |
4.97/5 ★ |
"...With external system integrations, users can sync their CRM, content management programs, and call center systems to this software...." How to Master Customer Interaction Management (+ The Best Software) |
PEER EXPERIENCES | |
---|---|
Engagement Management with Omnichannel |
4.99/5 ★ |
"...AI Chatbot Virtual Assistant Software Improves Customer Engagement...." Virtual Assistant from eGain |
|
engaging and following up |
4.99/5 ★ |
Knowledge Management |
4.96/5 ★ |
"...eGain has implemented many enterprise knowledge bases that guide agents through the process of validating entitlement and offering enhanced services where appropriate...." Customer Experience Solutions for Utilities |
|
creating knowledge base |
4.96/5 ★ |
Helpdesk Management with Phone Calls |
4.97/5 ★ |
"...With external system integrations, users can sync their CRM, content management programs, and call center systems to this software...." How to Master Customer Interaction Management (+ The Best Software) |
50+ more Business Use Cases
Our AI advisor, Wyz, harnessed 2569 insights from peers and experts to help you assess how these eGain use cases fit your Live Chat needs.
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study BarclaysRead More |
|
Case Study Southern WaterRead More |
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Case Study Virgin MobileRead More |
Frequently Asked Questions(FAQ)
for eGain
What is eGain?
What is eGain used for?
What are the top features of eGain?
Who uses eGain?
What are eGain alternatives?
Where is eGain located?
Popular Business Setting
for eGain
Top Industries
- Consumer Electronics
- Consumer Goods
- Utilities
Popular in
- Large Enterprise
- Small Business
- Enterprise
eGain Alternatives
Peer and Expert Opinion on Features
for eGain
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (38) |
Alerts: popups & Notifications | Read Reviews (37) |
Personalization | Read Reviews (37) |
Ticketing | Read Reviews (19) |
Recording | Read Reviews (17) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Feedback surveys | Read Reviews (38) |
Alerts: popups & Notifications | Read Reviews (37) |
Personalization | Read Reviews (37) |
Ticketing | Read Reviews (19) |
Recording | Read Reviews (17) |
IT and Other Capabilities
for eGain
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (58) |
Data Import | Read Reviews (126) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (58) |
Data Import | Read Reviews (126) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (89) |
Email Support | Read Reviews (88) |
Chat Support | Read Reviews (121) |
24/7 Support | Read Reviews (642) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (89) |
Email Support | Read Reviews (88) |
Chat Support | Read Reviews (121) |
24/7 Support | Read Reviews (642) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (102) |
Analytics | Read Reviews (166) |
Custom Reports | Read Reviews (175) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (102) |
Analytics | Read Reviews (166) |
Custom Reports | Read Reviews (175) |
Software Failure Risk Guidance
?for eGain
Overall Risk Meter
Top Failure Risks for eGain
Vendor Profile Details
HQ Location
eGain Corporation 1252 Borregas Avenue Sunnyvale, CA 94089 USA
Employees
501-1000
Social
Financials
IPO