Drift Overview
This is a summary of the comprehensive capabilities and benefits of Drift based on over 7577 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Drift, Qualified, Conversica, Customers.ai, Instabot, etc., all belong to a category of solutions that help Conversational Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Drift is right for your needs? Our Cuspera AI engine can evaluate how Drift fits your specific business needs, industry, and context. Get your personalized assessment report today.
Drift supports business activities such as:
- Engagement Management
- Playbook Creation
- Generation Of New Leads
- Account Management
- Conversion Management
Drift can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Improve ROI, Grow Market Share, etc. It can help manage these activities if you use Website and Chat for these needs. As a solution, Drift's capabilities include Bot, Personalization, Alerts: Popups & Notifications, etc.
Drift was founded in 2014. Computer Software Vertical is its biggest customer base.
Reviews
"In today's marketplace the customer is the boss. They expect value and zero friction at each stage of the customer journey. Drift's platform helps fuel growth around the customer journey by connecting people at the right time and right away across o...ur business. " - Ryan Barry
Cuspera Reviews
33 buyers and buying teams have used Cuspera to assess how well Drift solved their Conversational Marketing needs. Cuspera uses 7577 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversational Marketing needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Drift.
Use Cases
Peers recommend Engagement Management , Playbook Creation , Generation Of New Leads , as the business use cases that they have been most satisfied while using Drift.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Engagement Management with Website |
4.77/5 ★ |
"...Bottomline selected Drift as a partner to help them better engage website visitors in real-time while also providing a better experience overall. ..." Case Study Bottomline Technologies |
engaging and following up |
4.73/5 ★ |
"...Drift has been used to drive prospect and customer engagement when we have a website visit...." Peer review by Manager in Sales |
engaging with scheduling & cadence |
4.30/5 ★ |
"...Make sure you really customize the automated cadences that the Drift Bot comes with out of the box...." Peer review by Aaron M, Sales Development Manager, Computer Software |
Playbook Creation with Website and Chat |
3.68/5 ★ |
"...I recommend using buttons instead of keywords to forward the talk track...." Peer review by Mike Thompson, Security Researcher, InfoSec Institute |
talk track creation |
4.16/5 ★ |
"...Drift is flexible and fits any talk track...." Peer review by Administrator |
Generation Of New Leads with Website |
4.90/5 ★ |
"...The robotized bots are overly useful in steering possibilities to get new leads with an area tasks...." Peer review by Christy claire, Senior Software Engineer, CSS Insurance |
PEER EXPERIENCES | |
---|---|
Engagement Management with Website |
4.77/5 ★ |
"...Bottomline selected Drift as a partner to help them better engage website visitors in real-time while also providing a better experience overall. ..." Case Study Bottomline Technologies |
|
engaging and following up |
4.77/5 ★ |
engaging with scheduling & cadence |
4.77/5 ★ |
Playbook Creation with Website and Chat |
3.68/5 ★ |
"...I recommend using buttons instead of keywords to forward the talk track...." Peer review by Mike Thompson, Security Researcher, InfoSec Institute |
|
talk track creation |
3.68/5 ★ |
Generation Of New Leads with Website |
4.90/5 ★ |
"...The robotized bots are overly useful in steering possibilities to get new leads with an area tasks...." Peer review by Christy claire, Senior Software Engineer, CSS Insurance |
65+ more Business Use Cases
Our AI advisor, Wyz, harnessed 7577 insights from peers and experts to help you assess how these Drift use cases fit your Conversational Marketing needs.
Customer Testimonials
CUSTOMERS | TESTIMONIALS |
---|---|
In today's marketplace the customer is the boss. They expect value and zero friction at each stage of the customer journey. Drift's platform helps fuel growth around the customer journey by connecting people at the right time and right away across our business. Testimonial By Ryan Barry |
|
Drift interactions are super fast and efficient, and they definitely increase ROI on marketing dollars based on the improvement to the prospect and customer experience. We’re able to respond more quickly and have more relevant, personalized conversations that provide immediate value to buyers. Testimonial By Simy Bhagat |
|
We love how Drift has streamlined our lead creation process. We’re talking to potential customers earlier in the sales process and saving both their and our time by automating the calendaring and support request process via Drift. Testimonial By Ben Nettesheim |
CUSTOMERS | TESTIMONIALS |
---|---|
Ryan Barry CRO Zappi |
In today's marketplace the customer is the boss. They expect value and zero friction at each stage of the customer journey. Drift's platform helps fuel growth around the customer journey by connecting people at the right time and right away across our business. Testimonial By Ryan Barry |
Simy Bhagat Growth Program Manager Zenefits |
Drift interactions are super fast and efficient, and they definitely increase ROI on marketing dollars based on the improvement to the prospect and customer experience. We’re able to respond more quickly and have more relevant, personalized conversations that provide immediate value to buyers. Testimonial By Simy Bhagat |
Ben Nettesheim Senior Director of Digital Marketing SalesRabbit |
We love how Drift has streamlined our lead creation process. We’re talking to potential customers earlier in the sales process and saving both their and our time by automating the calendaring and support request process via Drift. Testimonial By Ben Nettesheim |
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study LatticeRead More |
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Case Study DemandbaseRead More |
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Case Study ZenefitsRead More |
Frequently Asked Questions(FAQ)
for Drift
What is Drift?
What is Drift used for?
What are the top features of Drift?
Who uses Drift?
What are Drift alternatives?
Where is Drift located?
Popular Business Setting
for Drift
Top Industries
- Computer Software
- Information Technology and Services
- Human Resources
Popular in
- Small Business
- Mid Market
- Enterprise
Drift Alternatives
Peer and Expert Opinion on Features
for Drift
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
bot | Read Reviews (514) |
Personalization | Read Reviews (363) |
Alerts: popups & Notifications | Read Reviews (121) |
Landing page | Read Reviews (69) |
Feedback surveys | Read Reviews (58) |
FEATURES | RATINGS AND REVIEWS |
---|---|
bot | Read Reviews (514) |
Personalization | Read Reviews (363) |
Alerts: popups & Notifications | Read Reviews (121) |
Landing page | Read Reviews (69) |
Feedback surveys | Read Reviews (58) |
IT and Other Capabilities
for Drift
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (167) |
Data Import | Read Reviews (373) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (167) |
Data Import | Read Reviews (373) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (393) |
Email Support | Read Reviews (83) |
Phone Support | Read Reviews (79) |
24/7 Support | Read Reviews (927) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Chat Support | Read Reviews (393) |
Email Support | Read Reviews (83) |
Phone Support | Read Reviews (79) |
24/7 Support | Read Reviews (927) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (135) |
Analytics | Read Reviews (200) |
Custom Reports | Read Reviews (523) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (135) |
Analytics | Read Reviews (200) |
Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for Drift
Overall Risk Meter
Top Failure Risks for Drift
Vendor Profile Details
HQ Location
222 Berkley Street, 6th Floor, Boston, Massachusetts 02116, US
Employees
251-500
Social
Financials
SERIES C