Squaretalk Matrix Overview
This is a summary of the comprehensive capabilities and benefits of Squaretalk Matrix based on over 214 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Squaretalk Matrix, Tenfold, Five9, Amazon Connect, Aloware, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Squaretalk Matrix is right for your needs? Our Cuspera AI engine can evaluate how Squaretalk Matrix fits your specific business needs, industry, and context. Get your personalized assessment report today.
Squaretalk Matrix supports business activities such as:
- Helpdesk Management
- Contact List Management
- Engaging And Following Up
- Workflow Management
- Sales Call Management
Squaretalk Matrix can help you with many business goals, such as Increase Sales & Revenue, Enter New Markets Internationally Or Locally, and Improve Efficiency. It can help manage these activities if you use Phone Calls Offline On Premises etc. for these needs. As a solution, Squaretalk Matrix's capabilities include Predictive Dialer.
Squaretalk Matrix Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Our Dialer is used by call centers worldwide and is a proven, effective tool for agent success...." Peer review
Cuspera Reviews
45 buyers and buying teams have used Cuspera to assess how well Squaretalk Matrix solved their Contact Center Software needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using Squaretalk Matrix.
Use Cases
Peers recommend Helpdesk Management , Contact List Management , Engaging And Following Up , as the business use cases that they have been most satisfied while using Squaretalk Matrix.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...Our Dialer is used by call centers worldwide and is a proven, effective tool for agent success...." Peer review |
| Contact List Management with Phone Calls, Offline and On Premises |
4.36/5 ★ |
"...From one hub, our Dialer provides all the information you might need, including call lists, contact information, and sales scripts...." Peer review |
| creating contact list |
3.58/5 ★ |
"...Matrix allows you to create contact lists and share them between campaigns and teams based on previous results. ..." Matrix |
| Engaging And Following Up with E-Mail, Chat and Text SMS |
4.66/5 ★ |
"...Deskforce provides Chat, Voice, Email, SMS integrated within the CRM of the SME, scoring tools and big data analysis, increases the productivity of the team, accelerates the engagement process in B2C models while increasing the retention of employees within their company...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.91/5 ★ |
"...Our Dialer is used by call centers worldwide and is a proven, effective tool for agent success...." Peer review |
|
| Contact List Management with Phone Calls, Offline and On Premises |
4.36/5 ★ |
"...From one hub, our Dialer provides all the information you might need, including call lists, contact information, and sales scripts...." Peer review |
|
| creating contact list |
4.36/5 ★ |
| Engaging And Following Up with E-Mail, Chat and Text SMS |
4.66/5 ★ |
"...Deskforce provides Chat, Voice, Email, SMS integrated within the CRM of the SME, scoring tools and big data analysis, increases the productivity of the team, accelerates the engagement process in B2C models while increasing the retention of employees within their company...." Peer review |
|
15+ more Business Use Cases
Our AI advisor, Wyz, harnessed 214 insights from peers and experts to help you assess how these Squaretalk Matrix use cases fit your Contact Center Software needs.
Popular Business Setting
for Squaretalk Matrix
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Retail
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Squaretalk Matrix to Increase sales & revenue and Enter new markets internationally or locally
Squaretalk Matrix Alternatives
Peer and Expert Opinion on Features
for Squaretalk Matrix
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Predictive dialer | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Predictive dialer | Read Reviews (9) |
IT and Other Capabilities
for Squaretalk Matrix
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (19) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (19) |
| Data Export | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (26) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (12) |
| Analytics | Read Reviews (17) |
| Custom Reports | Read Reviews (13) |
Software Failure Risk Guidance
?for Squaretalk Matrix
Overall Risk Meter
Top Failure Risks for Squaretalk Matrix
Vendor Profile Details
Company Name
Squaretalk
Company Website
https://www.squaretalk.com/HQ Location
Tzeret 15, Jerusalem, Israel
Employees
11-50
Social
Financials
PRIVATE
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