CustomerAdvocacy.com Overview
This is a summary of the comprehensive capabilities and benefits of CustomerAdvocacy.com based on over 173 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CustomerAdvocacy.com, belong to a category of solutions that help Advocacy Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CustomerAdvocacy.com is right for your needs? Our Cuspera AI engine can evaluate how CustomerAdvocacy.com fits your specific business needs, industry, and context. Get your personalized assessment report today.
CustomerAdvocacy.com supports business activities such as:
- Engagement Management
- Advocacy Management
- Loyalty Management
- Rating And Review Management
- Engaging On Social Media
CustomerAdvocacy.com can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Digital And Social Presence, and Improve Internal Communications. It can help manage these activities if you use Social Media for these needs. As a solution, CustomerAdvocacy.com's capabilities include Gamification, and Rewards.
CustomerAdvocacy.com Marketing and Advertising Vertical is its biggest customer base.
Reviews
"As a non-technical person and a small business owner, I was worried Customer Advocacy might require too much technical knowledge for me. Fortunately, it didn't. It was very simple to install and manage the team at Customer Advocacy took care of almo...st everything. All I have to do is add new clients as we sell them, and follow up with clients that aren't thoroughly impressed to figure out what went wrong, and how I can solve those issues so they never happen again. I'm really impressed with the pre-written reviews feature, as its generating reviews from clients that I know wouldn't have taken the time to create a review. Thank you all " - Pat Doyle
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well CustomerAdvocacy.com solved their Advocacy Marketing needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Advocacy Marketing needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using CustomerAdvocacy.com.
Use Cases
Peers recommend Engagement Management , Advocacy Management , Loyalty Management , as the business use cases that they have been most satisfied while using CustomerAdvocacy.com.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.95/5 ★ |
"...My Account Management team has found the tool to be easy to setup, easy to use, and the best of all it's easy to manage our customer engagement...." Peer review by Executive Sponsor |
| engaging and following up |
4.92/5 ★ |
"...All I have to do is add new clients as we sell them, and follow up with clients that aren't thoroughly impressed to figure out what went wrong, and how I can solve those issues so they never happen again...." Testimonial by Pat Doyle, CEO, Durham Promotional Products |
| Advocacy Management |
4.55/5 ★ |
"...I've been a client since day 1, and I'm still shocked how simple yet effective this Customer Advocacy system is!..." Testimonial by Jennifer Osborne, Search Engine People Inc. |
| Loyalty Management |
4.62/5 ★ |
"...They can even redeem those points for rewards...." Peer review by Samuel L, Freelance Digital Artist, Design |
| customise loyalty program |
4.16/5 ★ |
"...Helps us reward customers for their loyalty and participation, and we are able to better motivate our customers to remain engaged with us on a regular basis...." Peer review by Samuel L, Freelance Digital Artist, Design |
| identify target customers |
3.42/5 ★ |
"...Targeting specific customers to get involved in our customer program activities...." Peer review by Alexander V., Internet |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.95/5 ★ |
"...My Account Management team has found the tool to be easy to setup, easy to use, and the best of all it's easy to manage our customer engagement...." Peer review by Executive Sponsor |
|
| engaging and following up |
4.95/5 ★ |
| Advocacy Management |
4.55/5 ★ |
"...I've been a client since day 1, and I'm still shocked how simple yet effective this Customer Advocacy system is!..." Testimonial by Jennifer Osborne, Search Engine People Inc. |
|
| Loyalty Management |
4.62/5 ★ |
"...They can even redeem those points for rewards...." Peer review by Samuel L, Freelance Digital Artist, Design |
|
| customise loyalty program |
4.62/5 ★ |
| identify target customers |
4.62/5 ★ |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 173 insights from peers and experts to help you assess how these CustomerAdvocacy.com use cases fit your Advocacy Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
As a non-technical person and a small business owner, I was worried Customer Advocacy might require too much technical knowledge for me. Fortunately, it didn't. It was very simple to install and manage the team at Customer Advocacy took care of almost everything. All I have to do is add new clients... as we sell them, and follow up with clients that aren't thoroughly impressed to figure out what went wrong, and how I can solve those issues so they never happen again. I'm really impressed with the pre-written reviews feature, as its generating reviews from clients that I know wouldn't have taken the time to create a review. Thank you all |
|
|
To be honest, I wasn't sure what to expect given we're in the 828 space, but WOW have I been impressed. The whole process really takes very little time, but the benefits are real. I'm seeing big increases in the number of glowing reviews we're receiving, as well as increases in our conversion rates... of new prospects to clients, and even client retention rates. I'm so pleased with my decision to try Customer Advocacy. |
|
|
I've been a client since day 1, and I'm still shocked how simple yet effective this Customer Advocacy system is! It took me virtually no time to get set up, very little time to manage, and every month it gets me more glowing reviews from actual clients. I'm also seeing the benefits of identifying a...nd reaching out to all Clients that aren't thrilled with our services. This process has allowed me to not only save At risk clients from leaving, but to turn those unhappy clients into happy clients that actively recruit new clients for us. Our client retention rates are the highest they've ever been! Thank you Jeff and team |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Pat Doyle CEO Durham Promotional Products |
As a non-technical person and a small business owner, I was worried Customer Advocacy might require too much technical knowledge for me. Fortunately, it didn't. It was very simple to install and manage the team at Customer Advocacy took care of almost everything. All I have to do is add new clients... as we sell them, and follow up with clients that aren't thoroughly impressed to figure out what went wrong, and how I can solve those issues so they never happen again. I'm really impressed with the pre-written reviews feature, as its generating reviews from clients that I know wouldn't have taken the time to create a review. Thank you all |
|
Niko Anastassakis CPA, CA Partner MNP |
To be honest, I wasn't sure what to expect given we're in the 828 space, but WOW have I been impressed. The whole process really takes very little time, but the benefits are real. I'm seeing big increases in the number of glowing reviews we're receiving, as well as increases in our conversion rates... of new prospects to clients, and even client retention rates. I'm so pleased with my decision to try Customer Advocacy. |
|
Jennifer Osborne Search Engine People Inc. |
I've been a client since day 1, and I'm still shocked how simple yet effective this Customer Advocacy system is! It took me virtually no time to get set up, very little time to manage, and every month it gets me more glowing reviews from actual clients. I'm also seeing the benefits of identifying a...nd reaching out to all Clients that aren't thrilled with our services. This process has allowed me to not only save At risk clients from leaving, but to turn those unhappy clients into happy clients that actively recruit new clients for us. Our client retention rates are the highest they've ever been! Thank you Jeff and team |
Popular Business Setting
for CustomerAdvocacy.com
Top Industries
- Marketing and Advertising
- Consumer Goods
- Computer Software
Popular in
- Mid Market
- Small Business
- Enterprise
Peers used CustomerAdvocacy.com to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for CustomerAdvocacy.com
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (11) |
| Rewards | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Gamification | Read Reviews (11) |
| Rewards | Read Reviews (9) |
IT and Other Capabilities
for CustomerAdvocacy.com
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (4) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (2) |
| Data Import | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (27) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (27) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
Software Failure Risk Guidance
?for CustomerAdvocacy.com
Top Failure Risks for CustomerAdvocacy.com
Vendor Profile Details
Company Name
CustomerAdvocacy.com
Company Website
http://customeradvocacy.com/HQ Location
Herndon, Virginia
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