FCI CCM helped Aegon Life Insurance improve customer communications. Aegon wanted more personalized outbound messages for its customers. FCI CCM made customer-facing processes better and improved the... customer experience. The solution removed errors in output. Email open and click rates went up. More customers started using digital channels. Aegon got real-time feedback from customers.
FCI helped a leading global bank improve its digital onboarding process. The bank wanted to reach more customers and make onboarding easier. FCI provided an agile framework that removed paper-heavy s...teps. The solution gave the bank a consistent onboarding process, centralized document storage, and auto-filled customer forms. The bank now uses digital and interactive strategies for onboarding.
FCI CCM modernized the legacy systems of India’s 2nd largest public sector bank. The old systems slowed processes and made it hard to meet customer needs. FCI CCM moved the bank to a modern, scalable... infrastructure. They added strong security and automated many tasks. This made operations faster and safer. The bank can now deliver better customer experiences.
VARTA helped ICICI Bank, India’s largest private sector bank, achieve 3x revenue growth from existing customers. The bank faced challenges with many disconnected applications and communication templa...tes, making operations slow and costly. VARTA created a single communication hub, reducing template inventory and automating tasks. This improved efficiency, cut operational expenses, and enabled personalized customer offers. ICICI Bank now manages all customer interactions from one platform, leading to faster, more effective communications.
CASE STUDY India’s 2nd largest private sector bank
FCI CCM helped India’s 2nd largest private sector bank with digital transformation. The bank used customer communications management (CCM) to update legacy systems. This improved customer experience ...at every touch point. The solution enabled seamless integration and better engagement. The bank achieved higher operational efficiency through this transformation.
CASE STUDY Leading global telecom service provider
FCI helped a leading global telecom service provider automate their entire customer communications management process. The company faced high costs and inefficiencies managing customer interactions a...cross many channels. FCI enabled end-to-end processing and bi-directional communications. The solution delivered a true omni-channel digital experience. Printing and stationary costs dropped by 60%-70%. Customer communications became more secure and agile with cloud delivery.
FCI, a SaaS-based customer experience management provider, helped a global leader in AR automation improve B2B payments and order-to-cash cycle management. The client faced resource shortages and nee...ded to migrate legacy systems to Quadient. FCI migrated over 1,500 legacy tasks, automated jobs, and improved data handling. The project cut development time by 40%, sped up invoice conversion by 25%, and increased project completions by 30%. Functional capabilities grew by 40%, contract-to-revenue time dropped by 35%, and project delivery time fell by 15%. Client satisfaction rose by 25%.
