Cordlogue Overview
Cordlogue is a cloud-based customer success management software that helps customer success teams to automate customer engagement using actionable insights. It empowers the customer success team with encapsulated metrics on product adoption, customer satisfaction, churn, revenue and manages teams’ performance.
Cordlogue helps in making proactive and contextual customer engagement that adds value to the customer business. It foresees business challenges and growth opportunities using actionable insights to maximize revenue and prevents churn by proactive identification of customer challenges. Prepares customer data and QBR presentations manually and also improves customer advocacy and pool of loyal customers by achieving higher customer satisfaction.
Some of its features include tracking the customer journey and interactions to achieve business goals faster, reduce churn and increase bottom-line revenue, drive motivation to strengthen the business core, and more.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Cordlogue solved their Customer Success Platform needs. Cuspera uses 203 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Cordlogue.
Use Cases
Peers recommend Engagement Management , Customer Feedback Management , Contract Management , as the business use cases that they have been most satisfied while using Cordlogue.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.75/5 ★ |
"...Cordlogue, a cloud-based customer success management software that helps customer success team to automate customer engagement using actionable insights...." The Smart Customer Success Software |
| engaging and following up |
4.69/5 ★ |
"...Cordlogue, a cloud-based customer success management software that helps customer success team to automate customer engagement using actionable insights...." The Smart Customer Success Software |
| Customer Feedback Management |
4.61/5 ★ |
"...It empowers customer success team with encapsulated metrics on product adoption, customer satisfaction, churn, revenue and manages teams performance. ..." The Smart Customer Success Software |
| measuring customer satisfaction |
4.47/5 ★ |
"...Assess the customer touch points to take subjective improvements in product and service to increase the overall customer satisfaction rate by addressing repetitive issues and breaches. ..." Customer Success Software |
| measuring net promoter score |
4.10/5 ★ |
"...Analyze customer engagement history and periodically measure NPS to determine possible promoters for your brand. ..." Customer Success Software |
| Contract Management |
3.85/5 ★ |
"...Use revenue analytics to manage renewals, analyse churn and contract value to prioritize accounts that would result in revenue maximization. ..." Customer Success Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.75/5 ★ |
"...Cordlogue, a cloud-based customer success management software that helps customer success team to automate customer engagement using actionable insights...." The Smart Customer Success Software |
|
| engaging and following up |
4.75/5 ★ |
| Customer Feedback Management |
4.61/5 ★ |
"...It empowers customer success team with encapsulated metrics on product adoption, customer satisfaction, churn, revenue and manages teams performance. ..." The Smart Customer Success Software |
|
| measuring customer satisfaction |
4.61/5 ★ |
| measuring net promoter score |
4.61/5 ★ |
| Contract Management |
3.85/5 ★ |
"...Use revenue analytics to manage renewals, analyse churn and contract value to prioritize accounts that would result in revenue maximization. ..." Customer Success Software |
|
18+ more Business Use Cases
Our AI advisor, Wyz, harnessed 203 insights from peers and experts to help you assess how these Cordlogue use cases fit your Customer Success Platform needs.
Peers used Cordlogue to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for Cordlogue
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (8) |
| Personalization | Read Reviews (7) |
| Gamification | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (8) |
| Personalization | Read Reviews (7) |
| Gamification | Read Reviews (5) |
IT and Other Capabilities
for Cordlogue
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (3) |
| Data Import | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (12) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (10) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (21) |
| Custom Reports | Read Reviews (10) |
Software Failure Risk Guidance
?for Cordlogue
Overall Risk Meter
Top Failure Risks for Cordlogue
Vendor Profile Details
Company Name
Cordlogue
Company Website
https://cordlogue.com/HQ Location
651 N Broad St, Middletown, Delaware
Employees
2-10
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