ConnectWise Manage Overview

This is a summary of the comprehensive capabilities and benefits of ConnectWise Manage based on over 5962 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

ConnectWise Manage, SolarWinds Service Desk, Teamsupport, Zoho Desk, CustomerWise, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if ConnectWise Manage is right for your needs? Our Cuspera AI engine can evaluate how ConnectWise Manage fits your specific business needs, industry, and context. Get your personalized assessment report today.

ConnectWise Manage supports business activities such as:

  • Sales Document Management
  • Helpdesk Management
  • Workflow Management
  • Engagement Management
  • Contact List Management

ConnectWise Manage can help you with many business goals, such as Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Enhance Customer Relationships, Improve Internal Communications, etc. It can help manage these activities if you use Phone Calls and Newsletter for these needs. As a solution, ConnectWise Manage's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.

ConnectWise Manage was founded in 1982. Information Technology and Services Vertical is its biggest customer base.

Reviews

"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...." Peer review by Diana D, Marketing, Computer Software

Cuspera Reviews

8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using ConnectWise Manage.

Other priorities:

  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve ROI
  • Grow Market Share
  • Establish Thought Leadership
  • Improve Digital And Social Presence
  • Shorten Ramp Up Time
  • Enter New Markets Internationally Or Locally
  • Improve Stakeholder Relations
  • Improve Visibility
See all business priorities See less business priorities

Use Cases

Peers recommend Sales Document Management , Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using ConnectWise Manage.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Sales Document Management

4.39/5 ★

Read Reviews (308)

"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...."
contract management

4.34/5 ★

Read Reviews (160)

"...Thanks to connectwise manage we have been able to comply with the SLAs established in the agreements with our clients and provide quality technical assistance, our clients are happy to have a tool like connectwise when reporting failures and therefore we feel happy too , also its integration with connectwise control and connectwise automate has played an important role in the improvement of our support service...."
proposal & quote management

4.59/5 ★

Read Reviews (151)

"...Quosal quoting completes the suite to be everything a small IT company needs...."
digital signature

3.08/5 ★

Read Reviews (2)

"...It's great to have a centralised repository where all our customer agreements (including signed copies of documents) can be found...."
Helpdesk Management

4.89/5 ★

Read Reviews (297)

"...It has many features and is a very extensive CRM as well as support desk program...."
Workflow Management

4.58/5 ★

Read Reviews (212)

"...ConnectWise has very flexible and powerful Workflow Rules which allow automated processes to run at scheduled intervals...."
PEER EXPERIENCES
Sales Document Management

4.39/5 ★

Read Reviews (308)

"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...." Peer review by Diana D, Marketing, Computer Software
contract management

4.39/5 ★

Read Reviews (160)

proposal & quote management

4.39/5 ★

Read Reviews (151)

digital signature

4.39/5 ★

Read Reviews (2)

Helpdesk Management

4.89/5 ★

Read Reviews (297)

"...It has many features and is a very extensive CRM as well as support desk program...." Peer review by Greg G, Account Executive, Information Technology and Services
Workflow Management

4.58/5 ★

Read Reviews (212)

"...ConnectWise has very flexible and powerful Workflow Rules which allow automated processes to run at scheduled intervals...." Peer review by Director in Information Technology

53+ more Business Use Cases

Our AI advisor, Wyz, harnessed 5962 insights from peers and experts to help you assess how these ConnectWise Manage use cases fit your Help Desk needs.

Case Studies

COMPANY CASE STUDIES
Case Study ACE IT Solutions

Creating the Ultimate White-Glove TSP Experience with ConnectWise & IT By Design

Read More
Case Study Simpatico Systems

How Data is Driving 30% Growth for Simpatico Systems

Read More
Case Study JNR Networks

How One MSP Took Control of ConnectWise Automate and Reached Its Full Potential

Read More

Frequently Asked Questions(FAQ)

for ConnectWise Manage

What is ConnectWise Manage?

ConnectWise Manage helps users manage customer service agreements, automate recurring invoices and document agreements in a central storage location. It caters to small and midsize businesses and can also be deployed on-premises.

What is ConnectWise Manage used for?

ConnectWise Manage is a Help Desk Software mainly used by its customers to Acquire Customers and Scale Best Practices by Sales Document Management, Helpdesk Management and Workflow Management .

What are the top features of ConnectWise Manage?

Ticketing, Alerts: popups & Notifications and Personalization are some of the top features of ConnectWise Manage.

Who uses ConnectWise Manage?

ConnectWise Manage is used by Information Technology And Services, Computer & Network Security and Wholesale among other industries.

What are ConnectWise Manage alternatives?

SolarWinds Service Desk, Teamsupport, Zoho Desk and CustomerWise are popular alternatives for ConnectWise Manage.

Where is ConnectWise Manage located?

ConnectWise Manage is headquartered at 4110 George Rd., Suite 200, Tampa, FL 33634, USA.

Popular Business Setting

for ConnectWise Manage

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Wholesale

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Peers used ConnectWise Manage to Acquire customers and Scale best practices

Peer and Expert Opinion on Features

for ConnectWise Manage

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

4.37/5 ★

Read Reviews (1048)
Alerts: popups & Notifications

4.56/5 ★

Read Reviews (67)
Personalization

3.98/5 ★

Read Reviews (66)
Templates

2.99/5 ★

Read Reviews (57)
Recording

4.67/5 ★

Read Reviews (41)
FEATURES RATINGS AND REVIEWS
Ticketing

4.37/5 ★

Read Reviews (1048)
Alerts: popups & Notifications

4.56/5 ★

Read Reviews (67)
Personalization

3.98/5 ★

Read Reviews (66)
Templates

2.99/5 ★

Read Reviews (57)
Recording

4.67/5 ★

Read Reviews (41)

IT and Other Capabilities

for ConnectWise Manage

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.59/5 ★

Read Reviews (154)
Data Import

3.39/5 ★

Read Reviews (564)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.59/5 ★

Read Reviews (154)
Data Import

3.39/5 ★

Read Reviews (564)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.73/5 ★

Read Reviews (76)
Chat Support

4.69/5 ★

Read Reviews (94)
Phone Support

4.58/5 ★

Read Reviews (102)
24/7 Support

4.12/5 ★

Read Reviews (1090)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.73/5 ★

Read Reviews (76)
Chat Support

4.69/5 ★

Read Reviews (94)
Phone Support

4.58/5 ★

Read Reviews (102)
24/7 Support

4.12/5 ★

Read Reviews (1090)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (60)
Custom Reports

3.14/5 ★

Read Reviews (499)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Analytics

4.34/5 ★

Read Reviews (60)
Custom Reports

3.14/5 ★

Read Reviews (499)

Software Failure Risk Guidance

?

for ConnectWise Manage

Overall Risk Meter

Low Medium High

Top Failure Risks for ConnectWise Manage

Vendor Profile Details

Company Name

Connectwise

Year Founded

1982

HQ Location

4110 George Rd., Suite 200, Tampa, FL 33634, USA

Employees

501-1000

Social

Financials

M&A