ConnectWise Manage Overview
This is a summary of the comprehensive capabilities and benefits of ConnectWise Manage based on over 5962 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
ConnectWise Manage, SolarWinds Service Desk, Teamsupport, Zoho Desk, CustomerWise, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if ConnectWise Manage is right for your needs? Our Cuspera AI engine can evaluate how ConnectWise Manage fits your specific business needs, industry, and context. Get your personalized assessment report today.
ConnectWise Manage supports business activities such as:
- Sales Document Management
- Helpdesk Management
- Workflow Management
- Engagement Management
- Contact List Management
ConnectWise Manage can help you with many business goals, such as Acquire Customers, Scale Best Practices, Increase Sales & Revenue, Enhance Customer Relationships, Improve Internal Communications, etc. It can help manage these activities if you use Phone Calls and Newsletter for these needs. As a solution, ConnectWise Manage's capabilities include Ticketing, Alerts: Popups & Notifications, Personalization, etc.
ConnectWise Manage was founded in 1982. Information Technology and Services Vertical is its biggest customer base.
Reviews
"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...." Peer review by Diana D, Marketing, Computer Software
Cuspera Reviews
8 buyers and buying teams have used Cuspera to assess how well ConnectWise Manage solved their Help Desk needs. Cuspera uses 5962 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities peers achieved using ConnectWise Manage.
Use Cases
Peers recommend Sales Document Management , Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using ConnectWise Manage.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Sales Document Management |
4.39/5 ★ |
"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...." Peer review by Diana D, Marketing, Computer Software |
contract management |
4.34/5 ★ |
"...Thanks to connectwise manage we have been able to comply with the SLAs established in the agreements with our clients and provide quality technical assistance, our clients are happy to have a tool like connectwise when reporting failures and therefore we feel happy too , also its integration with connectwise control and connectwise automate has played an important role in the improvement of our support service...." Peer review by Elijah H, Senior University Technician in Networks |
proposal & quote management |
4.59/5 ★ |
"...Quosal quoting completes the suite to be everything a small IT company needs...." Peer review by Craig Hollins |
digital signature |
3.08/5 ★ |
"...It's great to have a centralised repository where all our customer agreements (including signed copies of documents) can be found...." Peer review by Graham Green, Commercial Manager, Solution IP |
Helpdesk Management |
4.89/5 ★ |
"...It has many features and is a very extensive CRM as well as support desk program...." Peer review by Greg G, Account Executive, Information Technology and Services |
Workflow Management |
4.58/5 ★ |
"...ConnectWise has very flexible and powerful Workflow Rules which allow automated processes to run at scheduled intervals...." Peer review by Director in Information Technology |
PEER EXPERIENCES | |
---|---|
Sales Document Management |
4.39/5 ★ |
"...We have found it useful when creating proposals, writing services tickets, tracking software/hardware our customers purchase from us...." Peer review by Diana D, Marketing, Computer Software |
|
contract management |
4.39/5 ★ |
proposal & quote management |
4.39/5 ★ |
digital signature |
4.39/5 ★ |
Helpdesk Management |
4.89/5 ★ |
"...It has many features and is a very extensive CRM as well as support desk program...." Peer review by Greg G, Account Executive, Information Technology and Services |
|
Workflow Management |
4.58/5 ★ |
"...ConnectWise has very flexible and powerful Workflow Rules which allow automated processes to run at scheduled intervals...." Peer review by Director in Information Technology |
53+ more Business Use Cases
Our AI advisor, Wyz, harnessed 5962 insights from peers and experts to help you assess how these ConnectWise Manage use cases fit your Help Desk needs.
Case Studies
COMPANY | CASE STUDIES |
---|---|
Case Study ACE IT SolutionsRead More |
|
Case Study Simpatico SystemsRead More |
|
Case Study JNR NetworksRead More |
Frequently Asked Questions(FAQ)
for ConnectWise Manage
What is ConnectWise Manage?
What is ConnectWise Manage used for?
What are the top features of ConnectWise Manage?
Who uses ConnectWise Manage?
What are ConnectWise Manage alternatives?
Where is ConnectWise Manage located?
Popular Business Setting
for ConnectWise Manage
Top Industries
- Information Technology and Services
- Computer & Network Security
- Wholesale
Popular in
- Small Business
- Mid Market
- Enterprise
ConnectWise Manage Alternatives
Peer and Expert Opinion on Features
for ConnectWise Manage
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (1048) |
Alerts: popups & Notifications | Read Reviews (67) |
Personalization | Read Reviews (66) |
Templates | Read Reviews (57) |
Recording | Read Reviews (41) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (1048) |
Alerts: popups & Notifications | Read Reviews (67) |
Personalization | Read Reviews (66) |
Templates | Read Reviews (57) |
Recording | Read Reviews (41) |
IT and Other Capabilities
for ConnectWise Manage
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (154) |
Data Import | Read Reviews (564) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (154) |
Data Import | Read Reviews (564) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (76) |
Chat Support | Read Reviews (94) |
Phone Support | Read Reviews (102) |
24/7 Support | Read Reviews (1090) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Email Support | Read Reviews (76) |
Chat Support | Read Reviews (94) |
Phone Support | Read Reviews (102) |
24/7 Support | Read Reviews (1090) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (60) |
Custom Reports | Read Reviews (499) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Analytics | Read Reviews (60) |
Custom Reports | Read Reviews (499) |
Software Failure Risk Guidance
?for ConnectWise Manage
Overall Risk Meter
Top Failure Risks for ConnectWise Manage
Vendor Profile Details
HQ Location
4110 George Rd., Suite 200, Tampa, FL 33634, USA
Employees
501-1000
Social
Financials
M&A