Qualtrics XM Discover Overview
This is a summary of the comprehensive capabilities and benefits of Qualtrics XM Discover based on over 281 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qualtrics XM Discover, Xola, Keatext, Richpanel, SmileBack, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qualtrics XM Discover is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics XM Discover fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qualtrics XM Discover supports business activities such as:
- Social Media Management
- Helpdesk Management
- Customer Feedback Management
- Engagement Management
- Rating And Review Management
Qualtrics XM Discover can help you with many business goals, such as Improve Brand Engagement, Enhance Customer Relationships, Acquire Customers, Increase Sales & Revenue, Improve Digital And Social Presence, etc. It can help manage these activities if you use Social Media Phone Calls E-Mail etc. for these needs. As a solution, Qualtrics XM Discover's capabilities include Feedback Surveys, and Alerts: Popups & Notifications.
Qualtrics XM Discover was founded in 2002. Banking Vertical is its biggest customer base.
Reviews
"...WOVEON Woveon generates data analytics by analyzing billions of customer interactions and conversations...." Analytics Tools
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Qualtrics XM Discover solved their Customer Experience Management needs. Cuspera uses 281 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Business Priorities
Improve Brand Engagement and Enhance Customer Relationships are the most popular business priorities peers achieved using Qualtrics XM Discover.
Use Cases
Peers recommend Social Media Management , Helpdesk Management , Customer Feedback Management , as the business use cases that they have been most satisfied while using Qualtrics XM Discover.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
4.86/5 ★ |
"...WOVEON Woveon generates data analytics by analyzing billions of customer interactions and conversations...." Analytics Tools |
| social media analytics |
4.55/5 ★ |
"...Categories: Social Media Analytics , Social Media Monitoring , Survey & Forms Building , Customer Experience Management...." Peer review |
| monitoring social media |
4.41/5 ★ |
"...Categories: Social Media Analytics , Social Media Monitoring , Survey & Forms Building , Customer Experience Management...." Peer review |
| Helpdesk Management with Phone Calls, E-Mail and Social Media |
4.86/5 ★ |
"...From flawless chatbot experiences, to automating call center processes, gives CX teams powerful semantic analysis tools to help design exceptional experiences. ..." Discover for Customer XM - Qualtrics |
| Customer Feedback Management |
4.45/5 ★ |
"...It also includes sentiment analysis features that review customer feedback and determine whether it's positive or negative...." What Is Customer Experience Management Important & Why It's Important in 2020 |
| measuring customer satisfaction |
3.88/5 ★ |
"...It is used every day in every hotel to monitor satisfaction, recover from problems, measure colleagues performance, evaluate service improvements, guide marketing activity, and more...." Peer review by Dominic Carr, Rotana, Rotana |
| measuring net promoter score |
3.42/5 ★ |
"...As a result of the more detailed customer experience information provided through Clarabridge, [our] net promoter scores have more than doubled in the last three years, and the number of customer recommendations has risen as well...." Peer review by Hal Bloom, VP Marketing Research, Sage |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
4.86/5 ★ |
"...WOVEON Woveon generates data analytics by analyzing billions of customer interactions and conversations...." Analytics Tools |
|
| social media analytics |
4.86/5 ★ |
| monitoring social media |
4.86/5 ★ |
| Helpdesk Management with Phone Calls, E-Mail and Social Media |
4.86/5 ★ |
"...From flawless chatbot experiences, to automating call center processes, gives CX teams powerful semantic analysis tools to help design exceptional experiences. ..." Discover for Customer XM - Qualtrics |
|
| Customer Feedback Management |
4.45/5 ★ |
"...It also includes sentiment analysis features that review customer feedback and determine whether it's positive or negative...." What Is Customer Experience Management Important & Why It's Important in 2020 |
|
| measuring customer satisfaction |
4.45/5 ★ |
| measuring net promoter score |
4.45/5 ★ |
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 281 insights from peers and experts to help you assess how these Qualtrics XM Discover use cases fit your Customer Experience Management needs.
Popular Business Setting
for Qualtrics XM Discover
Top Industries
- Banking
- Marketing and Advertising
Popular in
- Large Enterprise
- Small Business
Peers used Qualtrics XM Discover to Improve brand engagement and Enhance customer relationships
Qualtrics XM Discover Alternatives
Peer and Expert Opinion on Features
for Qualtrics XM Discover
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (20) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Qualtrics XM Discover
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (9) |
| Data Export | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| 24/7 Support | Read Reviews (30) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (7) |
| 24/7 Support | Read Reviews (30) |
| Chat Support | Read Reviews (4) |
| Phone Support | Read Reviews (4) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (51) |
| Custom Reports | Read Reviews (43) |
Software Failure Risk Guidance
?for Qualtrics XM Discover
Overall Risk Meter
Top Failure Risks for Qualtrics XM Discover
Vendor Profile Details
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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