Qualtrics Connect Overview
This is a summary of the comprehensive capabilities and benefits of Qualtrics Connect based on over 1566 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Qualtrics Connect, Khoros Care, Hearsay Platform, Khoros Marketing, BrandMentions, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Qualtrics Connect is right for your needs? Our Cuspera AI engine can evaluate how Qualtrics Connect fits your specific business needs, industry, and context. Get your personalized assessment report today.
Qualtrics Connect supports business activities such as:
- Social Media Management
- Engagement Management
- Communication Management
- Workflow Management
- Knowledge Management
Qualtrics Connect can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, Acquire Customers, Improve Brand Engagement, Build Brand Awareness, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Qualtrics Connect's capabilities include Dashboard, Personalization, Alerts: Popups & Notifications, etc.
Qualtrics Connect was founded in 2002. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting...." Peer review
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Qualtrics Connect solved their Social Media Marketing needs. Cuspera uses 1566 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Qualtrics Connect.
Use Cases
Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Qualtrics Connect.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
4.71/5 ★ |
"...Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting...." Peer review |
| social media analytics |
4.77/5 ★ |
"...Augment your social analytics by feeding your social data into XM Discover for more in-depth insights into competitors, brand awareness, and so much more...." Digital Customer Service Solution - Qualtrics |
| engaging on social media |
4.82/5 ★ |
"...faster engagement responses, analytics for reports, engagement rates and reach...." Peer review by Adham S., Marketing and Advertising |
| monitoring social media |
4.81/5 ★ |
"...Social for social listening / Monitoring across Europe and switching now to a different platform...." Peer review by Tom S., Automotive |
| managing social media account |
4.42/5 ★ |
"...managing all our accounts with CX Social...." Peer review by Administrator |
| scheduling post to social media |
4.34/5 ★ |
"...The sentiment is big, gives qualitative data on our social post...." Peer review by Travis F, Social Media Club Pro |
| Engagement Management with Social Media |
4.90/5 ★ |
"...the use interface, the engagor analytics and the engagements speed, more or less the easy transaction from an account to another...." Peer review by Adham S., Marketing and Advertising |
| engaging and following up |
4.90/5 ★ |
"...We are able to track comments and messages and ensure that somebody follows-up to provide the best customer service...." Peer review by Agency |
| Communication Management with Social Media |
3.96/5 ★ |
"...We use it for Monitoring, conversation, analytics (and slightly for publishing) Conversation Management, several inboxes and a go for inbox zero approach...." Peer review by Administrator in Internet |
| sending & publishing communications |
3.21/5 ★ |
"...In selecting Engagor, we were most concerned with the availability/helpfulness of customer service (our previous listening/monitoring tool was very understaffed in this regard), multi-functionality (ability to publish, tag, and report within one platform), and user experience/workflow for a growing team that is rapidly acquiring new accounts to track...." Peer review by Strategist in Social Media |
| tracking & monitoring communications |
4.83/5 ★ |
"...Social media monitoring and analytics, identifying influencers...." Peer review by Kristina J, Communication Adviser, Government Administration |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
4.71/5 ★ |
"...Its key features include monitoring of the social web, real-time customer engagement, workflow automation, analytics and reporting...." Peer review |
|
| social media analytics |
4.71/5 ★ |
| engaging on social media |
4.71/5 ★ |
| monitoring social media |
4.71/5 ★ |
| managing social media account |
4.71/5 ★ |
| scheduling post to social media |
4.71/5 ★ |
| Engagement Management with Social Media |
4.90/5 ★ |
"...the use interface, the engagor analytics and the engagements speed, more or less the easy transaction from an account to another...." Peer review by Adham S., Marketing and Advertising |
|
| engaging and following up |
4.90/5 ★ |
| Communication Management with Social Media |
3.96/5 ★ |
"...We use it for Monitoring, conversation, analytics (and slightly for publishing) Conversation Management, several inboxes and a go for inbox zero approach...." Peer review by Administrator in Internet |
|
| sending & publishing communications |
3.96/5 ★ |
| tracking & monitoring communications |
3.96/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1566 insights from peers and experts to help you assess how these Qualtrics Connect use cases fit your Social Media Marketing needs.
Frequently Asked Questions(FAQ)
for Qualtrics Connect
What is Qualtrics Connect?
What is Qualtrics Connect used for?
What are the top features of Qualtrics Connect?
Who uses Qualtrics Connect?
What are Qualtrics Connect alternatives?
Where is Qualtrics Connect located?
Popular Business Setting
for Qualtrics Connect
Top Industries
- Marketing and Advertising
- Telecommunications
- Transportation/Trucking/Railroad
Popular in
- Mid Market
- Large Enterprise
- Enterprise
Peers used Qualtrics Connect to Enhance customer relationships and Improve digital and social presence
Qualtrics Connect Alternatives
Peer and Expert Opinion on Features
for Qualtrics Connect
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (28) |
| Personalization | Read Reviews (17) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Widgets | Read Reviews (10) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (28) |
| Personalization | Read Reviews (17) |
| Alerts: popups & Notifications | Read Reviews (13) |
| Widgets | Read Reviews (10) |
IT and Other Capabilities
for Qualtrics Connect
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (175) |
| Data Export | Read Reviews (47) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (175) |
| Data Export | Read Reviews (47) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (27) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (234) |
| Email Support | Read Reviews (9) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (27) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (234) |
| Email Support | Read Reviews (9) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (5) |
| Analytics | Read Reviews (224) |
| Custom Reports | Read Reviews (281) |
Software Failure Risk Guidance
?for Qualtrics Connect
Overall Risk Meter
Top Failure Risks for Qualtrics Connect
Vendor Profile Details
HQ Location
333 W River Park Dr Provo, Utah 84604
Employees
1001-5000
Social
Financials
SERIES C
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