Marchex Call Analytics Overview
This is a summary of the comprehensive capabilities and benefits of Marchex Call Analytics based on over 3021 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Marchex Call Analytics, Delacon Call Tracking, CallSource, Retreaver Inbound Call Tracking, CallAction, etc., all belong to a category of solutions that help Other Demand Generation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Marchex Call Analytics is right for your needs? Our Cuspera AI engine can evaluate how Marchex Call Analytics fits your specific business needs, industry, and context. Get your personalized assessment report today.
Marchex Call Analytics supports business activities such as:
- Sales Call Management
- Tracking & Monitoring Communications
- Advertisement
- Helpdesk Management
- Campaign Management
Marchex Call Analytics can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Improve ROI, Enhance Customer Relationships, Improve Digital And Social Presence, etc. It can help manage these activities if you use Phone Calls and Mobile for these needs. As a solution, Marchex Call Analytics's capabilities include Recording, Dashboard, SEM, etc.
Marchex Call Analytics was founded in 2000. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"...I find the call recording feature to be particularly useful with my ecommerce clients to track offline conversion value...." Peer review by Ozzy G., Education
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Marchex Call Analytics solved their Other Demand Generation needs. Cuspera uses 3021 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Other Demand Generation needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Marchex Call Analytics.
Use Cases
Peers recommend Sales Call Management , Tracking & Monitoring Communications , Advertisement , as the business use cases that they have been most satisfied while using Marchex Call Analytics.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Sales Call Management with Phone Calls |
4.68/5 ★ |
"...I find the call recording feature to be particularly useful with my ecommerce clients to track offline conversion value...." Peer review by Ozzy G., Education |
call analytics |
4.81/5 ★ |
"...Marchex Call Analytics gives you the tools you need to drive and measure advertising outcomes that have real business impact...." Peer review by Preethika K., Internet |
call recording |
4.66/5 ★ |
"...I find the call recording feature to be particularly useful with my ecommerce clients to track offline conversion value...." Peer review by Ozzy G., Education |
call searching |
4.86/5 ★ |
"...I appreciate the ability to quickly search through a call to get to the information I need to hear...." Peer review by Administrator |
call scoring |
4.83/5 ★ |
"...for easy access on your phone calls, scoring and tagging...." Peer review by User |
call transcription |
3.76/5 ★ |
"...Call Transcription...." Marketing Edge |
Tracking & Monitoring Communications with Phone Calls |
4.86/5 ★ |
"...Customer support is so critical to understand javascript and proxy rewrites and the intricacies of call-tracking...." Peer review by Thomas B., Marketing and Advertising |
Advertisement with Phone Calls and Mobile |
4.91/5 ★ |
"...Our integration with Marchex and DoubleClick show us the impact of our advertising campaigns...." Peer review by Jim Halligan, Director of Paid Search, Location3 |
PEER EXPERIENCES | |
---|---|
Sales Call Management with Phone Calls |
4.68/5 ★ |
"...I find the call recording feature to be particularly useful with my ecommerce clients to track offline conversion value...." Peer review by Ozzy G., Education |
|
call analytics |
4.68/5 ★ |
call recording |
4.68/5 ★ |
call searching |
4.68/5 ★ |
call scoring |
4.68/5 ★ |
call transcription |
4.68/5 ★ |
Tracking & Monitoring Communications with Phone Calls |
4.86/5 ★ |
"...Customer support is so critical to understand javascript and proxy rewrites and the intricacies of call-tracking...." Peer review by Thomas B., Marketing and Advertising |
|
Advertisement with Phone Calls and Mobile |
4.91/5 ★ |
"...Our integration with Marchex and DoubleClick show us the impact of our advertising campaigns...." Peer review by Jim Halligan, Director of Paid Search, Location3 |
46+ more Business Use Cases
Our AI advisor, Wyz, harnessed 3021 insights from peers and experts to help you assess how these Marchex Call Analytics use cases fit your Other Demand Generation needs.
Frequently Asked Questions(FAQ)
for Marchex Call Analytics
What is Marchex Call Analytics?
What is Marchex Call Analytics used for?
What are the top features of Marchex Call Analytics?
Who uses Marchex Call Analytics?
What are Marchex Call Analytics alternatives?
Where is Marchex Call Analytics located?
Popular Business Setting
for Marchex Call Analytics
Top Industries
- Marketing and Advertising
- Internet
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Marchex Call Analytics Alternatives
Peer and Expert Opinion on Features
for Marchex Call Analytics
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (144) |
Dashboard | Read Reviews (65) |
SEM | Read Reviews (31) |
Alerts: popups & Notifications | Read Reviews (24) |
Personalization | Read Reviews (23) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Recording | Read Reviews (144) |
Dashboard | Read Reviews (65) |
SEM | Read Reviews (31) |
Alerts: popups & Notifications | Read Reviews (24) |
Personalization | Read Reviews (23) |
IT and Other Capabilities
for Marchex Call Analytics
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (240) |
Data Import | Read Reviews (347) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (240) |
Data Import | Read Reviews (347) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (194) |
Chat Support | Read Reviews (24) |
Email Support | Read Reviews (28) |
24/7 Support | Read Reviews (200) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
Phone Support | Read Reviews (194) |
Chat Support | Read Reviews (24) |
Email Support | Read Reviews (28) |
24/7 Support | Read Reviews (200) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (99) |
Analytics | Read Reviews (357) |
Custom Reports | Read Reviews (523) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (99) |
Analytics | Read Reviews (357) |
Custom Reports | Read Reviews (523) |
Software Failure Risk Guidance
?for Marchex Call Analytics
Overall Risk Meter
Top Failure Risks for Marchex Call Analytics
Vendor Profile Details
HQ Location
520 Pike Street Suite 2000 Seattle, WA 98101
Employees
251-500
Social
Financials
IPO