CallJourney Overview
This is a summary of the comprehensive capabilities and benefits of CallJourney based on over 565 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
CallJourney, Marsview, Firefiles.ai, Salesken, Wingman, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if CallJourney is right for your needs? Our Cuspera AI engine can evaluate how CallJourney fits your specific business needs, industry, and context. Get your personalized assessment report today.
CallJourney supports business activities such as:
- Customer Feedback Management
- Engagement Management
- Call Recording
- Contact List Management
- Market Research
CallJourney can help you with many business goals, such as Improve ROI, Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve Brand Engagement, etc. It can help manage these activities if you use Phone Calls for these needs. As a solution, CallJourney's capabilities include Feedback Surveys, Calculator, Personalization, etc.
Reviews
"...Get a real understanding of your Net Promoter Score...." Customer Experience
Cuspera Reviews
14 buyers and buying teams have used Cuspera to assess how well CallJourney solved their Conversation Intelligence needs. Cuspera uses 565 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Business Priorities
Improve ROI and Enhance Customer Relationships are the most popular business priorities peers achieved using CallJourney.
Use Cases
Peers recommend Customer Feedback Management , Engagement Management , Call Recording , as the business use cases that they have been most satisfied while using CallJourney.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Phone Calls |
4.78/5 ★ |
"...Get a real understanding of your Net Promoter Score...." Customer Experience |
| measuring net promoter score |
4.69/5 ★ |
"...15% increase in NPS and significantly enhance insights over and above post-call surveys, verbatims, and market research. ..." Call Journey |
| measuring customer satisfaction |
4.51/5 ★ |
"...Through our technology, you can create a new world of customer satisfaction and propel sales, marketing and of course, customer relations. ..." by Business Value |
| Engagement Management |
4.76/5 ★ |
"...It’s no secret that great customer experience is a direct outcome of employee engagement...." People & Culture |
| engaging and following up |
4.73/5 ★ |
"...It s no secret that great customer experience is a direct outcome of employee engagement...." Call Journey |
| engaging with scheduling & cadence |
3.28/5 ★ |
"...Emotional score is based on vocal cues, like tempo, pitch, volume and cadence. ..." Emotive Voice Intelligence Ecosystem |
| Call Recording with Phone Calls |
4.22/5 ★ |
"...Think about it: your business already records every call that takes place, but over 80% of each conversation is ignored...." Business Value - Marketing |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Phone Calls |
4.78/5 ★ |
"...Get a real understanding of your Net Promoter Score...." Customer Experience |
|
| measuring net promoter score |
4.78/5 ★ |
| measuring customer satisfaction |
4.78/5 ★ |
| Engagement Management |
4.76/5 ★ |
"...It’s no secret that great customer experience is a direct outcome of employee engagement...." People & Culture |
|
| engaging and following up |
4.76/5 ★ |
| engaging with scheduling & cadence |
4.76/5 ★ |
| Call Recording with Phone Calls |
4.22/5 ★ |
"...Think about it: your business already records every call that takes place, but over 80% of each conversation is ignored...." Business Value - Marketing |
|
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 565 insights from peers and experts to help you assess how these CallJourney use cases fit your Conversation Intelligence needs.
Frequently Asked Questions(FAQ)
for CallJourney
What is CallJourney?
What is CallJourney used for?
What are the top features of CallJourney?
What are CallJourney alternatives?
Where is CallJourney located?
Peers used CallJourney to Improve ROI and Enhance customer relationships
CallJourney Alternatives
Peer and Expert Opinion on Features
for CallJourney
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (21) |
| Calculator | Read Reviews (14) |
| Personalization | Read Reviews (8) |
| Recording | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (21) |
| Calculator | Read Reviews (14) |
| Personalization | Read Reviews (8) |
| Recording | Read Reviews (8) |
IT and Other Capabilities
for CallJourney
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (23) |
| Data Export | Read Reviews (10) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (22) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (22) |
| Phone Support | Read Reviews (5) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (111) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (56) |
| Analytics | Read Reviews (111) |
Software Failure Risk Guidance
?for CallJourney
Overall Risk Meter
Top Failure Risks for CallJourney
Vendor Profile Details
Company Name
TMA Comms Pty Ltd
Company Website
https://www.tmagroup.com.au/HQ Location
4-6 Straits Avenue, Granville, NSW 2142.
Employees
11-50
Social
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