Alvaria Overview

This is a summary of the comprehensive capabilities and benefits of Alvaria based on over 1175 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Alvaria, Metaphor Contact Center, ComputerTalk, Twilio Flex, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Alvaria is right for your needs? Our Cuspera AI engine can evaluate how Alvaria fits your specific business needs, industry, and context. Get your personalized assessment report today.

Alvaria supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Contact List Management
  • Customise Loyalty Program
  • Campaign Management

Alvaria can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Efficiency, Increase Customer Life Time Value, Scale Best Practices, etc. It can help manage these activities if you use Phone Calls and Promotions for these needs. As a solution, Alvaria's capabilities include Gamification, Alerts: Popups & Notifications, Rewards, etc.

Reviews

"...Partner Enablement and Support: When you become an Alvaria partner you gain access, at no charge, to Alvaria lab and demo environments on select products, virtual and in-person training; mentoring programs; clear engagement guidelines; and an assigned channel manager for select partners...." Partners

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well Alvaria solved their Contact Center Software needs. Cuspera uses 1175 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Alvaria.

Other priorities:

  • Improve Efficiency
  • Increase Customer Life Time Value
  • Scale Best Practices
  • Establish Thought Leadership
  • Grow Market Share
  • Launch New Products
  • Improve Brand Engagement
  • Improve ROI
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Alvaria.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.82/5 ★

Read Reviews (155)

"...Partner Enablement and Support: When you become an Alvaria partner you gain access, at no charge, to Alvaria lab and demo environments on select products, virtual and in-person training; mentoring programs; clear engagement guidelines; and an assigned channel manager for select partners...." Partners
engaging and following up

4.82/5 ★

Read Reviews (106)

"...Alvaria is a global enterprise contact center solution provider, delivering leading edge customer experience and workforce engagement software as well as cloud services technology solutions...."
Helpdesk Management with Phone Calls

4.40/5 ★

Read Reviews (82)

"...Mobile Apps Next-Gen Call Center AI Software Reduce operating costs, keep agents productive and engaged and enhance the end-customer experience with Alvaria Real Time Optimizer our real-time call center automation solution. ..." Call Center Software and Solutions
Contact List Management

4.53/5 ★

Read Reviews (44)

"...Customer Contact Management Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates. ..." Contact Center Solutions for Call Center Collections
contacts history

3.93/5 ★

Read Reviews (4)

"...CRM and database integration ensures customer service history and records are up-to-date and accurate. ..."
enriching contact list

3.47/5 ★

Read Reviews (1)

"...Increase Contact Rates & Enhance Customer Service for Your Subscribers...."
PEER EXPERIENCES
Engagement Management

4.82/5 ★

Read Reviews (155)

"...Partner Enablement and Support: When you become an Alvaria partner you gain access, at no charge, to Alvaria lab and demo environments on select products, virtual and in-person training; mentoring programs; clear engagement guidelines; and an assigned channel manager for select partners...." Partners
engaging and following up

4.82/5 ★

Read Reviews (106)

Helpdesk Management with Phone Calls

4.40/5 ★

Read Reviews (82)

"...Mobile Apps Next-Gen Call Center AI Software Reduce operating costs, keep agents productive and engaged and enhance the end-customer experience with Alvaria Real Time Optimizer our real-time call center automation solution. ..." Call Center Software and Solutions
Contact List Management

4.53/5 ★

Read Reviews (44)

"...Customer Contact Management Use Account Ownership to improve collector productivity by helping collectors build relationships with customers and increase payment rates. ..." Contact Center Solutions for Call Center Collections
contacts history

4.53/5 ★

Read Reviews (4)

enriching contact list

4.53/5 ★

Read Reviews (1)

32+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1175 insights from peers and experts to help you assess how these Alvaria use cases fit your Contact Center Software needs.

Frequently Asked Questions(FAQ)

for Alvaria

What is Alvaria used for?

Alvaria is a Contact Center Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Helpdesk Management and Contact List Management .

What are the top features of Alvaria?

Gamification, Alerts: popups & Notifications and Rewards are some of the top features of Alvaria.

What are Alvaria alternatives?

Metaphor Contact Center, ComputerTalk and Twilio Flex are popular alternatives for Alvaria.

Where is Alvaria located?

Alvaria is headquartered at 8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111.

Peers used Alvaria to Enhance customer relationships and Acquire customers

Peer and Expert Opinion on Features

for Alvaria

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.40/5 ★

Read Reviews (38)
Alerts: popups & Notifications

4.06/5 ★

Read Reviews (26)
Rewards

4.27/5 ★

Read Reviews (21)
Recording

4.04/5 ★

Read Reviews (21)
Personalization

4.09/5 ★

Read Reviews (18)
FEATURES RATINGS AND REVIEWS
Gamification

4.40/5 ★

Read Reviews (38)
Alerts: popups & Notifications

4.06/5 ★

Read Reviews (26)
Rewards

4.27/5 ★

Read Reviews (21)
Recording

4.04/5 ★

Read Reviews (21)
Personalization

4.09/5 ★

Read Reviews (18)

IT and Other Capabilities

for Alvaria

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.19/5 ★

Read Reviews (44)
Data Export

4.17/5 ★

Read Reviews (31)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.19/5 ★

Read Reviews (44)
Data Export

4.17/5 ★

Read Reviews (31)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.42/5 ★

Read Reviews (156)
Chat Support

4.31/5 ★

Read Reviews (21)
Phone Support

4.10/5 ★

Read Reviews (14)
Email Support

3.78/5 ★

Read Reviews (5)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.42/5 ★

Read Reviews (156)
Chat Support

4.31/5 ★

Read Reviews (21)
Phone Support

4.10/5 ★

Read Reviews (14)
Email Support

3.78/5 ★

Read Reviews (5)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (32)
Custom Reports

4.41/5 ★

Read Reviews (84)
Analytics

4.34/5 ★

Read Reviews (61)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

4.25/5 ★

Read Reviews (32)
Custom Reports

4.41/5 ★

Read Reviews (84)
Analytics

4.34/5 ★

Read Reviews (61)

Software Failure Risk Guidance

?

for Alvaria

Overall Risk Meter

Low Medium High

Top Failure Risks for Alvaria

Vendor Profile Details

Company Name

Alvaria

Company Website

https://www.alvaria.com/

HQ Location

8101 E, Prentice Ave, Suite 350 Greenwood Village, CO 80111

Employees

1001-5000

Social

Financials

PRIVATE