cuspera logo CUSPERA

Compare Totango vs SuccessCOACHING

Comparison Summary

For Totango vs SuccessCOACHING comparison, Our AI algorithm looked at 6199 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Totango and SuccessCOACHING to solve their respective business needs.

Pros and cons of Totango and SuccessCOACHING

Totango is more suited to businesses that require Engagement Management and Training & Onboarding where as SuccessCOACHING is focused towards Engagement Management and Training & Onboarding .

logo Totango

Focus area

Totango is better than SuccessCOACHING for

Software Failure Risk

  • medium

logo SuccessCOACHING

Focus area

Software Failure Risk

  • medium

About

Customer Success & Customer Retention Software with an all-in-one Customer OS.

Customer Success training for CSMs to reduce churn, and drive more renewals

Age

2010

Financials

SERIES D

NA

Business Need

Total Processes
(we found evidences for)

88

40

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up

engaging with scheduling & cadence


training & onboarding


workflow management



sales document management

contract management


communication management

sending & publishing communications

tracking & monitoring communications


lifetime value management


customer feedback management

measuring customer satisfaction

measuring net promoter score



contact list management


rating and review management


helpdesk management



campaign management

campaign analytics

campaign monitoring



competitive intelligence


social media management

social media analytics

monitoring social media

engaging on social media


products & pricelist management


loyalty management

identify target customers

customise loyalty program




account management


relationship management


touchpoint management


generation of new leads



segmentation and targeting



subscription management


lead qualification

lead qualification: technographic


opportunity management


renewal management


advocacy management




knowledge management



follower management


conversion management


revenue cycle management



content management



customer case management




sales review & feedback


referral management


sales incentive management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Build brand awareness

  • Manage risk

  • See 11 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Establish thought leadership

  • Manage risk

  • Increase customer life time value

  • Launch new products

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • promotions

  • video

  • offline

  • events

  • trade shows

  • user generated content

  • blogs

  • chat

  • Slack

  • website

  • point of sale

  • See 10 more
  • phone calls

  • e-mail

  • promotions

  • video

  • offline

  • events

  • trade shows

  • user generated content

  • blogs

  • chat

  • Slack

  • website

  • point of sale

  • See 10 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting